COVID killed customer service I guess

FoundNemo · 06-22-2021, 11:52 AM

Not too positive of an experience to share regarding CSP Racing and Kooks unfortunately.

CSP is apparently unreachable via email or phone, my buddy has been calling them and emailing them to no avail after placing an order for a couple grand.

Due to the CSP issues, he called Kooks and nicely asked them to try and track down the order CSP charged him for and Kooks couldnt have been less interested despite non-responsiveness from their vendor (who per Kooks is their customer, apparently the end user is of no concern to them).

They agreed to send an email only after he pushed a bunch for them to help out, noting it wasnt their job to help and reminding him they didnt have any phone numbers or contacts to reach out to for their vendor.

Customer service these days is a joke. Thanks COVID.

*Joshinator99* · 06-22-2021, 12:07 PM

Quote:

Originally Posted by FoundNemo

Not too positive of an experience to share regarding CSP Racing and Kooks unfortunately.

CSP is apparently unreachable via email or phone, my buddy has been calling them and emailing them to no avail after placing an order for a couple grand.

Due to the CSP issues, he called Kooks and nicely asked them to try and track down the order CSP charged him for and Kooks couldnt have been less interested despite non-responsiveness from their vendor (who per Kooks is their customer, apparently the end user is of no concern to them).

They agreed to send an email only after he pushed a bunch for them to help out, noting it wasnt their job to help and reminding him they didnt have any phone numbers or contacts to reach out to for their vendor.

Customer service these days is a joke. Thanks COVID.

That’s lame. No excuse for that.

I will say Dynosteve from RDP is the exception. Fantastic communication always.

RamAir02 · 06-22-2021, 12:08 PM

Weird. I spoke with CSP last week. Called in, left a voicemail and someone called me back about an hour later.

EDIT: The person I spoke with was Alex

Sysopz · 06-22-2021, 12:33 PM

Alex from CSP always gets back to me in a timely manner, as well as gives me a call if a spot opens up and asks if I need anything done. Great shop imo.

Cleancoupe · 06-22-2021, 01:20 PM

I emailed CSP last week with some questions on their headers & they responded back to me within a few hours.

Village Idiot · 06-22-2021, 01:34 PM

I spoke to Andrew from CSP on the phone yesterday, Alex is out in Brazil until next week and he normally handles everything from that perspective. They're a little backed up right now.

AZIROC · 06-22-2021, 01:51 PM

Say it's like this everywhere. To me, if some place mentions "covid" as an excuse for anything, its really an excuse for laziness. Was covid a legit excuse... sure. A year ago. Things are back to normal but the work force isn't. Some of it being the lack of employees but most being the laziness of people who are working from home in their PJs or at the office and they are pisser cause they aren't at home in their PJs.

Mize442 · 06-22-2021, 03:09 PM

Quote:

Originally Posted by AZIROC

Say it's like this everywhere. To me, if some place mentions "covid" as an excuse for anything, its really an excuse for laziness. Was covid a legit excuse... sure. A year ago. Things are back to normal but the work force isn't. Some of it being the lack of employees but most being the laziness of people who are working from home in their PJs or at the office and they are pisser cause they aren't at home in their PJs.

This is a ridiculous comment.

BMR Sales · 06-22-2021, 03:35 PM

Sorry but things are not anywhere close to Normal in the Business World. Try to get any Raw Materials from Steel to Lumber to Chemicals!

Camaro1973 · 06-22-2021, 05:55 PM

I just dropped my car off at csp Monday. As someone else mentioned Alex is away on vacation and Andrew is answering calls when he can. Emails have been slower but he’s answering the phone if you call.

Not sure why your buddy can’t get through.

Pupilbone · 06-22-2021, 06:01 PM

Quote:

Originally Posted by BMR Sales

Sorry but things are not anywhere close to Normal in the Business World. Try to get any Raw Materials from Steel to Lumber to Chemicals!

^^^^^^ This X 10.

Nothing shipping on containers from anywhere to anywhere right now, unless you’ve got another $20 grand to chip in. In that case, your product lines up with everyone else’s and you’re still backed up for 12 months.

kropscamaro16 · 06-22-2021, 06:35 PM

you guys know who to thank and its not orange man anymore...

Camaro1973 · 06-22-2021, 06:53 PM

Quote:

Originally Posted by FoundNemo

Not too positive of an experience to share regarding CSP Racing and Kooks unfortunately.

CSP is apparently unreachable via email or phone, my buddy has been calling them and emailing them to no avail after placing an order for a couple grand.

Due to the CSP issues, he called Kooks and nicely asked them to try and track down the order CSP charged him for and Kooks couldnt have been less interested despite non-responsiveness from their vendor (who per Kooks is their customer, apparently the end user is of no concern to them).

They agreed to send an email only after he pushed a bunch for them to help out, noting it wasnt their job to help and reminding him they didnt have any phone numbers or contacts to reach out to for their vendor.

Customer service these days is a joke. Thanks COVID.

If your buddy still has an issue pm me his info and I’ll reach out for him and talk to Andrew.

FoundNemo · 06-23-2021, 05:55 AM

Quote:

Originally Posted by Camaro1973

If your buddy still has an issue pm me his info and I’ll reach out for him and talk to Andrew.

Thank you very much. He ended up getting ahold of the tuner (extension 2) who was a nice guy and reached out to the folks running the store.

Apparently, CSP Racing the webstore is a different company than the tuning side that the guy (who posts on Youtube a lot) he talked with runs. The store cancelled his order as requested after he got ahold of the tuner.

Nothing positive to say about Kooks though, they were unpleasant to say the least to work with.

06-22-2021, 11:52 AM	#1
FoundNemo Drives: 2019 ZL1 Join Date: Oct 2019 Location: GA Posts: 573	COVID killed customer service I guess Not too positive of an experience to share regarding CSP Racing and Kooks unfortunately. CSP is apparently unreachable via email or phone, my buddy has been calling them and emailing them to no avail after placing an order for a couple grand. Due to the CSP issues, he called Kooks and nicely asked them to try and track down the order CSP charged him for and Kooks couldnt have been less interested despite non-responsiveness from their vendor (who per Kooks is their customer, apparently the end user is of no concern to them). They agreed to send an email only after he pushed a bunch for them to help out, noting it wasnt their job to help and reminding him they didnt have any phone numbers or contacts to reach out to for their vendor. Customer service these days is a joke. Thanks COVID.

06-22-2021, 12:08 PM	#3
RamAir02 Shadow Gray '19 ZLE M6 Drives: '19 ZL1 1LE M6 Join Date: Apr 2009 Location: NJ Posts: 1,458 View My Garage	Weird. I spoke with CSP last week. Called in, left a voicemail and someone called me back about an hour later. EDIT: The person I spoke with was Alex __________________ 2019 ZL1 1LE \| M6 \| SGM \| PDR \| CF Dash \| Nav \| Wheel Locks PPF \| Paint Correction \| ZL1 Addons Rock Guards \| ZL1 Addons Lift Pads \| ZL1 Addons Feather Lite Tow Hook \| JWM Smoked Sidemarkers \| Wildhammer Smoked Rear Reflectors \| JWM License Plate LEDs \| RotoFab CAI \| ADM IC Reservoir v2 \| BC Forged RZ05 \| SPL Toe Arms \| BW Brake Deflectors \| CMS Roll Bar \| Schroth Profi II ASM Harnesses . Sold: '99 Trans Am (bolt-ons & cam) \| '00 WS6 (bolt-ons, heads, cam, 12 bolt) \| '05 CTS-V (bolt-ons, short throw) \| '10 SS/RS M6 (short throw, CAI, coilovers, LTs, catback, JRE tune) \| '01 WS6 YouTube

06-22-2021, 12:33 PM	#4
Sysopz Drives: 2018 ZLE M6, '15 CLS 63s AMG Join Date: Jun 2017 Location: Valley Forge PA Posts: 45	Alex from CSP always gets back to me in a timely manner, as well as gives me a call if a spot opens up and asks if I need anything done. Great shop imo. __________________ 2018 ZLE M6: Heads/Cam, Kong Stage X Port, Katech 103MM Throttle Body, Meth, Built by CSP, Flowmaster American Thunder, NITTO 345/30R19 NT555RII 811whp 2015 CLS 63s AMG MCT7: NGK plugs,BMC filters/spacers,Labworxs Development tune 644/766 (11.22 @ 127 1/4)

06-22-2021, 05:55 PM	#10
Camaro1973 Drives: 2019 ZL1 Join Date: Mar 2019 Location: NJ Posts: 1,537	I just dropped my car off at csp Monday. As someone else mentioned Alex is away on vacation and Andrew is answering calls when he can. Emails have been slower but he’s answering the phone if you call. Not sure why your buddy can’t get through. __________________ 928rwhp - 93 \| 1040rwhp/898rwrq - E65 SAE LME 377 LT4 Short Block \| Magnuson 2650 80mm upper w/13% lower (9.06) \| DSX Lid & Valve Covers \| CSP Custom Cam w/32% fuel lobe \| CID Heads \| NW 103mm TB \| Roto Fab Big Gulp \| CSP 2" Headers w/Green GESI Gen 2 Cats \| Borla 3" Full Cat Back w/ S-Type\| Mighty Mouse Wild Catch Can\| Custom Holley Low side Fuel system\| TooHigh PSI Port Injection w/Holley Controller \| Forced Inductions Interchiller w/2 gallon fender tank \| TK Performance built 10L90

06-22-2021, 06:35 PM	#12
kropscamaro16 Drives: 2016 1ss camaro Join Date: Feb 2016 Location: 909 Posts: 10,138	you guys know who to thank and its not orange man anymore... __________________ 16 1SS NIGHTFALL GRAY METALLIC WITH NPP #BECAUSERACECAR #SAVETHEMANUALS

06-22-2021, 01:20 PM	#5
Cleancoupe Drives: 18 ZL1 1LE Join Date: Apr 2013 Location: Florida Posts: 705	I emailed CSP last week with some questions on their headers & they responded back to me within a few hours.

06-22-2021, 01:34 PM	#6
Village Idiot Drives: 2019 Camaro SS Join Date: Nov 2020 Location: Pennsylvania Posts: 208	I spoke to Andrew from CSP on the phone yesterday, Alex is out in Brazil until next week and he normally handles everything from that perspective. They're a little backed up right now.

06-22-2021, 01:51 PM	#7
AZIROC Drives: '86 IROC-Z '18 ZL1 Join Date: Jul 2019 Location: Arizona Posts: 935	Say it's like this everywhere. To me, if some place mentions "covid" as an excuse for anything, its really an excuse for laziness. Was covid a legit excuse... sure. A year ago. Things are back to normal but the work force isn't. Some of it being the lack of employees but most being the laziness of people who are working from home in their PJs or at the office and they are pisser cause they aren't at home in their PJs.

06-22-2021, 03:35 PM	#9
BMR Sales Drives: Race Car Join Date: Sep 2009 Location: Seffner, FL Posts: 6,226	Sorry but things are not anywhere close to Normal in the Business World. Try to get any Raw Materials from Steel to Lumber to Chemicals!

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