[Anjilslaire]

Tried to schedule a service appointment for my wife's Equinox, they couldn't do it online.


Then I saw

https://arstechnica.com/information-...-a-second-day/



https://www.theverge.com/2024/6/20/2...age-cdk-global


Anyone else run into this?

[NOTSINCE57]

Yes sir, it's a total dumpster fire................ working at a dealer, we are pretty much handcuffed because of it. Can't do anything

[Spaceme1117]

"software-as-a-service" This always online connection required BS is complete garbage.

[Gunkk]

Originally Posted by NOTSINCE57

Yes sir, it's a total dumpster fire................ working at a dealer, we are pretty much handcuffed because of it. Can't do anything

Pencil and paper, my dude... just like we "boomers" used to do.

[Evergreen6]

Originally Posted by Spaceme1117

"software-as-a-service" This always online connection required BS is complete garbage.

CDK is actually pretty great.

Their cybersecurity incident management doesn't sound so great. I hope they have a good insurer.

[Anjilslaire]

It's all cyclical. In the 60s-70s it was computing time at the universities, from dumb terminals. Then personal computing brought the cpu to the desktop in the 90s & 2000s.


The 2010s brought us "cloud computing' for redundancy & security, which is really computing on other people's computers (see the 60s-70s again)


Wait until the kids today invent the idea of doing it all locally again, to secure against cloud outages & cyber attacks.


Round and round we go (as an infosec engineer)

[BLACK3R]

Scheduled my "first oil change free" a week ago at the dealer. Drove up there this morning and the service writer informed me of the outage. They could not perform the maintenance and I had to re-schedule. Because I purchased out of state, I was not in their "backup" contact list. If I was there, the lady said they would have called me before the appt. 1 hour of my life wasted on this.....

[tenargo57]

Originally Posted by Anjilslaire

It's all cyclical. In the 60s-70s it was computing time at the universities, from dumb terminals. Then personal computing brought the cpu to the desktop in the 90s & 2000s.


The 2010s brought us "cloud computing' for redundancy & security, which is really computing on other people's computers (see the 60s-70s again)


Wait until the kids today invent the idea of doing it all locally again, to secure against cloud outages & cyber attacks.


Round and round we go (as an infosec engineer)

Security is only one component, and we're already seeing computation that was being done by cloud services moving to local hardware as it becomes more powerful and cheaper. From the vendor's standpoint SAAS is mostly for frequent updates and data collection, neither of which can be done pragmatically without a constant internet connection.

[Jetrep]

clouds dont benefit the end user and are high risk for anything that needs security. They also are targets for data breaches as cdk learned. Also have had a few healthcare systems get breached as well. A segregated OT network from an IT network is the best solution for a secure network and is easily done. Clouds are used because they are cheaper - until you get hacked

[truckrglenn]

Originally Posted by Anjilslaire

It's all cyclical. In the 60s-70s it was computing time at the universities, from dumb terminals. Then personal computing brought the cpu to the desktop in the 90s & 2000s.

Really, the 90's. I bought my first computer around 1980, an Atari 800.

[Anjilslaire]

don't be pedantic. Yes, I'm aware there were some home PCs in the 80s. It wasn't mainstream until the 90s.

[SamSmoothCastel]

Imagine a full day without the internet or cell phone coverage.......the US would look like the streets of SF in 24hrs......absoluty would love it

[Junction65]

Originally Posted by truckrglenn

Really, the 90's. I bought my first computer around 1980, an Atari 800.

Baller.

Circa 1983ish a friend of mine had a Commodore 64, my cousin had an Atari 400, and I was the proud owner of a TRS-80 Color Computer with 16K RAM and cassette-based storage. Wrote my first program in BASIC on that machine, a cockpit simulation lunar lander game. Good times.

[Efi69Cam]

Originally Posted by Anjilslaire

don't be pedantic. Yes, I'm aware there were some home PCs in the 80s. It wasn't mainstream until the 90s.

Must of slept through history class, or maybe they don’t teach it anymore? Modern business desktop computing started in the 70s with CPM based z80 tech, then went mainstream in 1981 with the release of the IBM 5150 aka IBM PC.