[Miller79]

I recently filled out an unsatisfactory survey on a warranty fix at my dealership (poor communication/ damage to my vehicle). I was just curious as what to expect from this. What results has anyone gotten from doing this? Did GM or the dealership contact you, and how long after the survey was it? Was it ultimately worth it?

Thanks in advance.

[vet757]

Ive been lucky enough that my experience with my dealer its been great so far. I know some companies take surveys seriously and a manager will usually call you. My service advisor did say that the surveys go up to GM and they always makes sure Im happy before I submit the surveys.

[Glen e]

Some dealers will respond, some won't care.......

[Genesis7]

My dealer told me that the squeaking noise of the exhaust valve was basically my fault because I drove it in the rain... some dealer ****s can be just jerks and clowns, wonder if Chevy supervises thot the **** works in some dealerships.

[camaro5]

It's a CSI (cust sat index)
survey. They don't contact you. They track dealers and deny additional stores if csi is too low.
Service manager is the action person. Meet him, and fill him in, in person.

Awesome choice of color / stripes!

[Miller79]

Originally Posted by camaro5

It's a CSI (cust sat index)
survey. They don't contact you. They track dealers and deny additional stores if csi is too low.
Service manager is the action person. Meet him, and fill him in, in person.

Awesome choice of color / stripes!

Thanks!

Service manager is a woman, but I'll forgive you because I made the same mistake!

Unfortunately she was the one who made me wait twenty minutes for a loaner car because she couldn't find one, despite me making this appointment a week in advance, and was not ashamed to give me a car that only had an 1/8th tank.

After telling me it would take "about a day" to replace my headliner, she waited until closing time that following night to tell me it wasnt quite done and would call the next day when it was ready. Day two I again hear nothing until closing time that it still isn't done and would be another day until I could pick it up.

While I understand it's hard to estimate service times, surely she would've known much earlier than closing time that work wouldn't be completed. I spent both afternoons unwilling to make plans in the event I had to pick up my car. The icing on the cake is my dash above the instrument panel is scratched.

I would've gone to the dealership owner first, but I've already gone that route on earlier similar issues, and I felt the bad survey was warranted.

[MrChrisLS3]

Nobody likes a bad survey. But I always feel it is important to give them a chance to make things right. Things happen, and a dealer service dept can be hectic sometimes. Every once in while they get swamped with "waiters", folks in for oil changes, diagnostics, tires, whatever that are simple things and insist on waiting. Because they are waiting they tend to get moved up. While most dealerships have a system for this sort of thing, many have separate "quick lube" bays that handle this thing, sometimes this business overflows to the main line.

They certainly should have had better communication with you either way. As far as the damage to the dash, hopefully you were able to address that with them when you picked up the car. However, a 'good' service dept would've brought it to your attention along with a plan to correct it.

At this point, I would recommend take your future service needs to another dealer.

[laynlo15]

My dealer is first rate, they really take care of me and I appreciate that so they get a great survey review everytime

[Miller79]

Unfortunately I didn't notice the dash damage right away. Whether it was the almost- sunset lighting or my worry about the headliner fitting, or them possibly treating it during their unwanted detailing, I just didn't see it on the drive home. The next time I drove it three days later, it was all I saw. At this point it's just my word against theirs. Looking into what I can do to fix, but it looks overwhelming.

[Megahurtz]

I've been fortunate to deal with a dealer that cares. It's also a privately owned dealer which I feel makes them far more responsible. I have onstar smart driver so I know what they are doing with my car when they have it. Been considering a dash cam as well.

[SSport16]

Originally Posted by Miller79

I recently filled out an unsatisfactory survey on a warranty fix at my dealership (poor communication/ damage to my vehicle). I was just curious as what to expect from this. What results has anyone gotten from doing this? Did GM or the dealership contact you, and how long after the survey was it? Was it ultimately worth it?

Thanks in advance.

Some dealers that do care, will give you an attitude if they find out it came from you instead of addressing the issue, had that done to me before, so unprofessional.

[SSport16]

Try and see if you can find out if there is a good tech at the dealership, believe GM refers to the best techs/mechanics as World Class. I had do my A8 cooler line recall last week, unbelievable job he did, I am going to try and ask for him ifnit every needs to go back in again.

[craigss50]

Originally Posted by SSport16

Some dealers that do care, will give you an attitude if they find out it came from you instead of addressing the issue, had that done to me before, so unprofessional.

I had a Ford dealer that did not want me to return to the dealership after I gave them a so so rating.

[ModdedSS]

They will be a lot more willing to work for you before you turn in the survey to fix whatever has made you unhappy, however, once you have turned it in it can't be changed so a lot of the time you lose your leverage to have yourself compensated. It'll depend on the dealership, but once you blast a dealership on the survey a lot of the time they won't want to work with you because the damage has already been done.