[i007spectre]

Originally Posted by Joshsea

I brought mine to the dealership twice while this was occurring and took video as requested. Happens to me once or twice a week. I was told that an engineer is looking into it. Hopefully We will hear back on this at some point.



https://youtu.be/GQwxMqSB2Ls

That video is exactally what my issue is. You ever get an answer back yet?

[Brewmaster]

I just bought my first camaro on Wednesday- (2017 50th) and I have seen this issue twice already. Yesterday, I noticed it after starting with key fob, getting in the car and the HVAC dialogues on the screen were just gray boxes. The driving mode section was missing as well. It didn't come back after I shut it down and started again either. Today, I tried to reproduce with video, but everything worked well. I agree with others who have said this is a timing issue. Today, I waited a few seconds before pushing the engine start button, long enough to see the animation on the cid. Yesterday, I probably pushed the button as soon as I sat down. Wondering if that makes a difference?

[Ghettobreeze]

Took mine to the dealer, and it magically worked just in time to make me look stupid... Now it's gone again... Looks like GM needs to provide a software update to me...

[Chevrolet Customer Svc]

Originally Posted by Adrian97c

I got all the latest module updates,etc from dealer last month to.... still happens. They need to get this fixed! Sloppy as heck

This certainly isn't what we hope to hear, Adrian97c! Our apologies for any continued frustration caused. Please don't hesitate to send us a private message if we can be of any additional assistance at this time!

All the best,

Angela O.
Chevrolet Customer Care

[Chevrolet Customer Svc]

Originally Posted by Ghettobreeze

Took mine to the dealer, and it magically worked just in time to make me look stupid... Now it's gone again... Looks like GM needs to provide a software update to me...

Good Morning Ghettobreeze,

We apologize for any inconvenience caused by this concern in your Impala! Please keep in mind, the dealership is limited in the assistance they're able to offer unless the intermittent concern can indeed be physically duplicated.

If you do decide to bring this back to the dealer, please feel free to reach out. We're always happy to help!

Kindly,

Angela O.
Chevrolet Customer Care

[Chevrolet Customer Svc]

Originally Posted by i007spectre

I have this issue with the driving mode setting and lighting settings disappearing when I remote start. But also the hvac controls won't show up on the radio. It says if the a.c. is on, but that's the only one that shows up. I'm too lazy to go back through the pages here, but anyone else have the hvac issue with the others.

Hello i007spectre,

We're sorry to hear you seem to be experiencing these concerns in your Camaro! To clarify, have you been able to contact our Infotainment Customer Support team? They're a great resource to assist with troubleshooting, and can be reached at (855) 478-7767 between 8:00 am to 10:00 pm EST, Monday through Saturday.

If they're unable to help with your concern and you need some additional assistance, we'd be more than willing to get in contact with your dealer to look into this matter further. Please don't hesitate to send us a private message if you have any other questions!

Best,

Angela O.
Chevrolet Customer Care

[Adrian97c]

Originally Posted by Keifer

The problem can occur if the vehicle is asleep (control modules asleep) and you enter the vehicle from the passenger door (perhaps to place something in your vehicle) and then close the door. Certain control modules wake up when you open the passenger door and then start to go back to sleep after you close the door and walk away. If you return and enter through the driver door maybe 1-2 minutes later and start the vehicle everything in the vehicle wakes up. It's a software anomaly when certain modules start to go to sleep and then wake up again. You can probably replicate it if you follow those steps. Happened to me once also.

It will fix itself at the next ignition cycle (if the vehicle goes to sleep).

This is exactly what is going on here for everyone.


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[Chevrolet Customer Svc]

Originally Posted by Brewmaster

I just bought my first camaro on Wednesday- (2017 50th) and I have seen this issue twice already. Yesterday, I noticed it after starting with key fob, getting in the car and the HVAC dialogues on the screen were just gray boxes. The driving mode section was missing as well. It didn't come back after I shut it down and started again either. Today, I tried to reproduce with video, but everything worked well. I agree with others who have said this is a timing issue. Today, I waited a few seconds before pushing the engine start button, long enough to see the animation on the cid. Yesterday, I probably pushed the button as soon as I sat down. Wondering if that makes a difference?

Hi Brewmaster,

We understand that you seem to be experiencing this intermittent concern in your Camaro as well, and do apologize for any inconvenience caused. If you decide to bring this to the attention of your dealer, we'd be more than happy to offer an additional layer of support.

Please feel free to send us a private message with details so that we may best assist!

Have a great day,

Angela O.
Chevrolet Customer Care

[Ghettobreeze]

I plan to try these reset instructions next time it happens...

1. Turn the vehicle on
2. Open the CUE faceplate, thereby exposing the storage area behind it
3. With the faceplate up, turn off the vehicle
4. Open the driver’s side door
5. Wait 30-60 seconds with the driver’s side door open
6. Close the door and start the vehicle
7. Lower the faceplate

[Ghettobreeze]

It worked 😊

[Sub]

Originally Posted by Ghettobreeze

I plan to try these reset instructions next time it happens...

1. Turn the vehicle on
2. Open the CUE faceplate, thereby exposing the storage area behind it
3. With the faceplate up, turn off the vehicle
4. Open the driver’s side door
5. Wait 30-60 seconds with the driver’s side door open
6. Close the door and start the vehicle
7. Lower the faceplate

What the heck is a CUE faceplate?!

[Ghettobreeze]

That's what they called the radio face... I dunno why... I just know it worked lol...

[Adrian97c]

Originally Posted by Sub

What the heck is a CUE faceplate?!

Faceplate, storage area? lol what? Got pic? My radio face doesn't pop off...huh?


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[Ghettobreeze]

My issue was with an impala that had the same problem. I found that hard reset procedure on a Cadillac site. So I would imagine that Camaros have a similar hard reset procedure. If anyone can find it, it may be the key to fixing this issue once and for all...