[JoeP@TeamBeckyD]

Originally Posted by 4mulafastech

Woohoo! Thanks so much! Things moved pretty fast considering the order was entered 10/3.

Now it just needs to ship! Hopefully soon but
if not, don't be surprised!!!!!!!!!

[HyperBlueX2]

Good morning Becky!

Checking in via my phone.....

Have a great day!



Dan

[Ricco]

Hey Becky, daily check in - hoping for a VIN!

VPDXP6

[JoeP@TeamBeckyD]

Originally Posted by HyperBlueX2

Good morning Becky!

Checking in via my phone.....

Have a great day!



Dan

Dan!

I've missed you here....

I'm onboard a plane - on the way to SEMA...

....My name changed.....

Have a Wonderful Wednesday!


Becky

[Kaizer_911]

I was just saying to myself I haven't seen Dan post in awhile and then wham, there he is.

And I see you've got a new name there Becky. Enjoy SEMA! Take plenty of pics!


Sent from my iPhone using Tapatalk

[4mulafastech]

Originally Posted by BeckyD@JamesMartinChevy

Now it just needs to ship! Hopefully soon but
if not, don't be surprised!!!!!!!!!

Thanks Becky. Does the 4300 code change once it leaves Lansing, or could it be on the road in transit and still have the 4300 code? Does every car get a 4V03 (estimated delivery date) assigned?

[JoeP@TeamBeckyD]

Originally Posted by Ricco

Hey Becky, daily check in - hoping for a VIN!

VPDXP6

1G1FK3D68J0134138 - Built!!!
.......Congrats!!

3800 Status

.....
I'm half way to Vegas...
Going to SEMA....



Becky

[JoeP@TeamBeckyD]

Originally Posted by Kaizer_911

I was just saying to myself I haven't seen Dan post in awhile and then wham, there he is.

And I see you've got a new name there Becky. Enjoy SEMA! Take plenty of pics!


Sent from my iPhone using Tapatalk

Hi Adam


On the way ...

........


Becky

[JoeP@TeamBeckyD]

Originally Posted by 4mulafastech

Thanks Becky. Does the 4300 code change once it leaves Lansing, or could it be on the road in transit and still have the 4300 code? Does every car get a 4V03 (estimated delivery date) assigned?

It will change to 4200 - when shipped.
4300 = Interim movement

Some status events are internal edit - not visible.
Your dealer can look at the invoice for an I/T Exp date.
That can be used as a guide.

Becky

[TMS]

Originally Posted by TMS

Becky,

OK more info on this as of a few minutes ago. Dealer and DBC are arguing out the issue. DBC says that the Dealer received the car on 10/22. Dealer adamantly refutes that. Dealer escalates issue with DBC and requests supervisor. DBC then states that it has shipped but just hasn't arrived yet. (DBC told dealer earlier in week that it would arrive Thursday). Dealer presses DBC for them to call the carrier and find out exactly where it is at. DBC responds with "Can I be honest with you..." and then proceeds to tell the dealer that the car has not shipped and is sitting in Charlotte, MI. I wonder how it could be at a 5000 event code and sitting unshipped in Charlotte, MI. Is this somewhat common?

Not sure why GM keeps the dealers uninformed to misinformed. I feel bad for the dealers if this is common practice. They're the ones that have to interface with the customer.

Regardless of all that, I just wanted to say thank you for graciously and consistently responding to my order status requests. You provide a great service and 'am very appreciative. THANK YOU

Becky,

As a courtesy, here is an update as of this morning. Dealer got the zone manager involved. DBC confirmed that the car was on the truck and the truck left this last weekend. Further the vehicle would be delivered today (Wednesday). My dealer has been calling every day to verify that it really is coming (as we don't believe anything the DBC says at this point as they have already misled multiple times). DBC confirmed on Monday and Tuesday that it was in route per the dealer's daily call ins. Today, no car and DBC now says it hasn't left Michigan (still in Charlotte). Why the deceit or maybe it's simple ignorance? Either way the dealer can't even get a straight answer from GM. Seems like there is an integrity issue here and I can't place my finger on what is so difficult to just speak truth to the dealer. Anyhow, as bad I want this car (ZL1 1LE), I am not feeling good about giving GM $70,000+ of my hard earned money at this point because of the mnisleading. This experience has really made me have new respect for the dealerships out there and the b.s. that they have to put up with regarding GM. To ensure I give GM every opportunity to respond, I wrote a letter over the weekend and sent it to Mary Barra and the rest of GMs board members following their Corporate Governance communications protocol. No need to check the status on VHSZGR as we already know GM has it at 5000 which is inaccurate so I won't bother you with any more checking. I'll just keep you posted so you know what the final outcome is on this order.


Thanks for your help along the way. In this case, I'm glad you aren't the dealer handling this order for me as I wouldn't wish this exercise on any dealer, especially the good ones.

[HyperBlueX2]

Originally Posted by TMS

Becky,

As a courtesy, here is an update as of this morning. Dealer got the zone manager involved. DBC confirmed that the car was on the truck and the truck left this last weekend. Further the vehicle would be delivered today (Wednesday). My dealer has been calling every day to verify that it really is coming (as we don't believe anything the DBC says at this point as they have already misled multiple times). DBC confirmed on Monday and Tuesday that it was in route per the dealer's daily call ins. Today, no car and DBC now says it hasn't left Michigan (still in Charlotte). Why the deceit or maybe it's simple ignorance? Either way the dealer can't even get a straight answer from GM. Seems like there is an integrity issue here and I can't place my finger on what is so difficult to just speak truth to the dealer. Anyhow, as bad I want this car (ZL1 1LE), I am not feeling good about giving GM $70,000+ of my hard earned money at this point because of the mnisleading. This experience has really made me have new respect for the dealerships out there and the b.s. that they have to put up with regarding GM. To ensure I give GM every opportunity to respond, I wrote a letter over the weekend and sent it to Mary Barra and the rest of GMs board members following their Corporate Governance communications protocol. No need to check the status on VHSZGR as we already know GM has it at 5000 which is inaccurate so I won't bother you with any more checking. I'll just keep you posted so you know what the final outcome is on this order.


Thanks for your help along the way. In this case, I'm glad you aren't the dealer handling this order for me as I wouldn't wish this exercise on any dealer, especially the good ones.

What you are experiencing is not the fault of GM. Once the car is produced, it is released to a third party entity. GM has little to no control at this point. The DBC can contact the logistics company. Otherwise you are at the mercy of said logistics company.

[TMS]

Originally Posted by HyperBlueX2

What you are experiencing is not the fault of GM. Once the car is produced, it is released to a third party entity. GM has little to no control at this point. The DBC can contact the logistics company. Otherwise you are at the mercy of said logistics company.

Good point and I appreciate the insight. I suppose fault is all in perspective and somewhat subjective. For me, I decidedly gave my business to GM not Jack Cooper. Therefore GM is the one on the hook for the conveyance of bogus information and the fulfillment of the order. I would certainly think that GM and Jack Cooper would be in lockstep with each other in terms of shipping status. Clearly they are not. As far as the customer is concerned this should be transparent and information should be accurate flowing from Jack Cooper to GM and on to the dealer. If it is not, then I think this is a GM issue to take up with Jack Cooper so that the DBC can be better equipped to serve their dealer network with accurate information. I did not realize it until this specific GM order, but I find it very interesting that GM invoices the dealer and gets paid by the dealer for the vehicle in a number cases such as mine well before the dealer ever takes possession of the asset. GM already has their money on this order so what further motivation do they have for the order fulfillment process to the dealer/customer? No wonder the dealer gets so frosted, especially when they cannot get consistent and/or accurate information for an asset they have already paid for. If GM truly washes their hands clean once it goes to the carrier, then they should give the dealer access to the transporter for updates instead of relying on the DBC for that information.

...musings of an unimpressed buyer.

[nwo-fubar]

Hi Becky!

Order number #VRPB4K, placed on 10/20/17 for a 2SS Vert.

Is eight weeks a realistic delivery date, or should I patiently be prepared for a long winter?

Thank you :-)

[HyperBlueX2]

Good morning Becky!

Hope your flight was enjoyed!

Have fun at SEMA!



Dan