[TMS]

Originally Posted by BeckyD@RodgersChevrolet

You're very welcome for the updates. My goal is to help keep customers informed as best I can. The funny part about your story is that I had exactly the same thing happen to me. So funny because the DBC kept telling me that the car was at the dealership (it was being drop shipped to another dealer) and the customer was tracking the car with Onstar. We knew without question that the car wasn't at our dealership, and the receiving dealer knew that that car wasn't there. So one DBC rep tells me that it's there, another calls the carrier and tells me the carrier knows nothing about the car then another rep with another story! It's no wonder we look bad! You might want to ask your dealer to register the Onstar, that would help. And they should also contact their area sales manager and have them check to see where the car is. The Area Sales Managers have different routes through distribution to see where a car is at.

I'm so sorry, I'm sure you had your hopes up, I know I did! Keep us posted on the progress and I'm happy to check again anytime.

Becky

Interesting note on the OnStar front. The dealer recommended we do the same thing. So I had him register OnStar to me. I then could add it to my OnStar profile using the VIN. However, it was not active. I called OnStar and they said that it was on my account profile but it can take up to 24 hours before the online and phone app services will be available. Last night was 24 hours later and still no activation. I called OnStar tech support and they said it was enabled but the the activation failed and to activate at this point, I would have to press the "blue" OnStar button. Needless to say, I can't do that (If I could do that, I wouldn't need OnStar). So I now have the dealer making contact with his OnStar rep to see if there is some workaround. Just keep hitting walls on this order. I'll keep you posted.

[JoeP@TeamBeckyD]

Originally Posted by TMS

Interesting note on the OnStar front. The dealer recommended we do the same thing. So I had him register OnStar to me. I then could add it to my OnStar profile using the VIN. However, it was not active. I called OnStar and they said that it was on my account profile but it can take up to 24 hours before the online and phone app services will be available. Last night was 24 hours later and still no activation. I called OnStar tech support and they said it was enabled but the the activation failed and to activate at this point, I would have to press the "blue" OnStar button. Needless to say, I can't do that (If I could do that, I wouldn't need OnStar). So I now have the dealer making contact with his OnStar rep to see if there is some workaround. Just keep hitting walls on this order. I'll keep you posted.

It will connect - the next time - it is started.

Becky

[TMS]

Originally Posted by BeckyD@RodgersChevrolet

It will connect - the next time - it is started.

Becky

OK. Thanks for that tip. A shred of hope to still possibly track when it is next started. Have a great weekend.

[JoeP@TeamBeckyD]

Originally Posted by TMS

OK. Thanks for that tip. A shred of hope to still possibly track when it is next started. Have a great weekend.

................

Hope Your Weekend is Great too!


Becky

[Ricco]

Hi Becky, hoping something is happening with my order this week - could you check pls?

VPDXP6

Thanks,
Richard.

[ICTsccaCamaro]

TPW 10/30 today didn't know if it would show any movement? VKPR60

[djoker08]

Hi Becky. Can you check VJTRWM? Thank you

[JoeP@TeamBeckyD]

Originally Posted by Ricco

Hi Becky, hoping something is happening with my order this week - could you check pls?

VPDXP6

Thanks,
Richard.

3400 status TPW 10/30!

This is your week so I suggest you check back daily
until we have that VIN#

[JoeP@TeamBeckyD]

Originally Posted by ICTsccaCamaro

TPW 10/30 today didn't know if it would show any movement? VKPR60

They might be finishing it as I type, however I wouldn't
see the VIN until the following day. I suggest we check
daily until that VIN shows up!

[Ricco]

Originally Posted by BeckyD@RodgersChevrolet

3400 status TPW 10/30!

This is your week so I suggest you check back daily
until we have that VIN#

Thanks so much Becky!

[JoeP@TeamBeckyD]

Originally Posted by djoker08

Hi Becky. Can you check VJTRWM? Thank you

4B00-bayed

[JoeP@TeamBeckyD]

Originally Posted by Ricco

Thanks so much Becky!

You're welcome

[gcrusco]

Hi Becky its been about over a week now, can you check VJSM7G.. hoping its shipped.. cant take another week of bayed going on week 4 now

[twilson56]

Hey Becky!

Would you mind checking the status of VQMP67 for me?

Thank you!