[hawk02]

Originally Posted by Evolvedx27

what is everyone saying when they go to the dealer? say you just want front springs swapped out as per "x" TSB? free of charge with alignment? called a local dealer and they were kinda weird and vague on the situation.

I stopped by my dealer and give them the TSB # and told them gap between the the front tire and fender has bothered me from day one.

They looked up the TSB # and ordered the springs right on the spot. Called me when the they came in and we scheduled a time for the install. All pretty straight forward and hassle free.

[djfury05]

Maybe I just need to go in person then. Every service advisor I've spoken to on the phone acts like I'm speaking a different language even after I gave them the TSB #.

[KyleL]

Tried one dealer today and they said that nothing pulled up under my vin so I guess I'll be trying another one tomorrow

[FringBirdAloha]

Originally Posted by KyleL

Tried one dealer today and they said that nothing pulled up under my vin so I guess I'll be trying another one tomorrow

I don’t think it’s coded into Chevrolet’s database well. My advisor had a very difficult time pulling up the bulletin. He had to type the numbers in about 6 times different ways before it popped up.

[Evolvedx27]

if you didnt buy the car from them i wonder if thats why they get all weird about it.

[KyleL]

Originally Posted by FringBirdAloha

I don’t think it’s coded into Chevrolet’s database well. My advisor had a very difficult time pulling up the bulletin. He had to type the numbers in about 6 times different ways before it popped up.

any idea on how they had to key it in to pull it up?

Originally Posted by Evolvedx27

if you didnt buy the car from them i wonder if thats why they get all weird about it.

Doesn't GM pay them for warranty work? If so, their loss, not mine.

[Kanine]

I'm getting mine done as we speak. I had issues too over the phone. I went in person and at first he couldn't find it under my vin. He then typed the number we have in and couldn't find it either. So he said he wanted to look under "suspension" for ZL1 and there it was. He said the way GM put it in is a way to hide it and you have to look specifically under "ZL1 suspension" and it is there for the springs. Hope this helps.

[JimW]

my springs should be in .. just waiting on the tech to finish some end of month jobs.

[KyleL]

Originally Posted by Kanine

I'm getting mine done as we speak. I had issues too over the phone. I went in person and at first he couldn't find it under my vin. He then typed the number we have in and couldn't find it either. So he said he wanted to look under "suspension" for ZL1 and there it was. He said the way GM put it in is a way to hide it and you have to look specifically under "ZL1 suspension" and it is there for the springs. Hope this helps.

Awesome, thanks! I'll swing by one of the dealers Saturday and request they search that way. That'll at least be a good starting point.

[Evolvedx27]

Originally Posted by KyleL

any idea on how they had to key it in to pull it up?



Doesn't GM pay them for warranty work? If so, their loss, not mine.

but its not warranty work really...

[Evolvedx27]

Originally Posted by Kanine

I'm getting mine done as we speak. I had issues too over the phone. I went in person and at first he couldn't find it under my vin. He then typed the number we have in and couldn't find it either. So he said he wanted to look under "suspension" for ZL1 and there it was. He said the way GM put it in is a way to hide it and you have to look specifically under "ZL1 suspension" and it is there for the springs. Hope this helps.

excellent. thanks

[Evolvedx27]

i guess ill go this week and have them look it up and have them order them so they'll have them by my appointment. gotta get last free oil change and stabilizer link tightened up as per other bulletin.

[LiqTenExp]

What is the best approach to the dealer you guys have come up with so far? Mine probably will be clueless until I find the right person.

[mdmoore23]

Originally Posted by LiqTenExp

What is the best approach to the dealer you guys have come up with so far? Mine probably will be clueless until I find the right person.

Just tell them the front fender gap bothers you and you stumbled across a GM bulletin online. I gave my service advisor the bulletin number directly and he looked it up that way. It will not come up if they just check against you VIN like normal.