[RJAY]

Originally Posted by Shadow77

This is the current number for Union Pacific, 800-877-5123.

Was UP very helpful when you called them. They would not give me any information because I didn't have a UP account number.

[Shadow77]

Originally Posted by RJAY

Was UP very helpful when you called them. They would not give me any information because I didn't have a UP account number.

This number is fully automated, all you need is the rail car number.

[Dirnium]

Originally Posted by Glen e

Another thing about rail transport: once you get the car , take it home and do an iron decon to the paint. Dealers do not do this when they prep the car for you. A Good one is IRON -X, you spray it mix it in with the wash, and just wash the car with it, very simple.. It'll save the embedded rail dust from giving you little brown flecks in the paint, in about a year to two, sometimes a lot earlier. Especially on the light cars like white or silver.

Great tip on the iron-x. I'm going to try it when mine comes in.

[Biscuit.fr]

Originally Posted by Shadow77

This number is fully automated, all you need is the rail car number.

how can we get the rail car number without asking your dealer?
I'm a little bit cold with him,
Got a lot of infos by myself via this forum and the chat
and he looks upset and doesn't want to help anymore
like onstar activation, rail road tracking....

finally got the company (csx transportation), calling directly the business center.
but missing the rail car number...

So I can't track the car without this number

GM customer service sent me back to the seller...
back at the beginning again

[Shadow77]

Originally Posted by Biscuit.fr

how can we get the rail car number without asking your dealer?
I'm a little bit cold with him,
Got a lot of infos by myself via this forum and the chat
and he looks upset and doesn't want to help anymore
like onstar activation, rail road tracking....

finally got the company (csx transportation), calling directly the business center.
but missing the rail car number...

So I can't track the car without this number

GM customer service sent me back to the seller...
back at the beginning again

I think only the ordering dealer can see the rail car number in the event history. Maybe talk to someone else at the dealership?

[MeanGreen1LE]

I tried to get my salesman to activate onstar with no luck. Which is fine as reading various places many will not do it since the car is not technically sold. However he said something about since they had just took over a previous dealership that it would hurt their numbers with GM and they could not do it right now because if that.

Honestly it moved my BS meter significantly and I was wondering if anyone had heard that before. It does make sense and would explain why some are hesitant to do it.

[msawyer110]

Originally Posted by Shadow77

I think only the ordering dealer can see the rail car number in the event history. Maybe talk to someone else at the dealership?

If you call customer assistance at Chevy they will give you the rail car number. I called the CSX number after that to find out UP was transporting it. Chevy did tell me what city the train was last in and an ETA of when it would be at the distribution center. The Dealer has been utterly useless for me in the entire process.

[crossroaddemons]

Originally Posted by MeanGreen1LE

I tried to get my salesman to activate onstar with no luck. Which is fine as reading various places many will not do it since the car is not technically sold. However he said something about since they had just took over a previous dealership that it would hurt their numbers with GM and they could not do it right now because if that.

Honestly it moved my BS meter significantly and I was wondering if anyone had heard that before. It does make sense and would explain why some are hesitant to do it.

No it's not too sensitive at all. Life is full of BS. TThis is your car. The ability to track it isn't something you should have to beg for. My dealership is Best Chevrolet no pun intended. The guys there have been very accommodating and if anyone wasn't willing to do what I asked at a dealership I'd ask them point blank. Is there a problem? I'm not getting the car for free. If it's a matter of payment I'll give you all the money right now. Apparently there is a trust factor. This is why I don't like dealing with people for the most part. I never thought I'd buy a car out of state but I'd do it again. Best Chevrolet is number 1

[Glen e]

There are some dealers that don't want to do this because yes, you have to report the car sold. It requires some paperwork and then it requires on top of that, some roll back paperwork if they had to cancel it , and some dealers just don't want to go through that. It is totally their decision.

[mr965]

Originally Posted by Glen e

There are some dealers that don't want to do this because yes, you have to report the car sold. It requires some paperwork and then it requires on top of that, some roll back paperwork if they had to cancel it , and some dealers just don't want to go through that. It is totally their decision.

GlenE previously mentioned to remind the dealership of the survey GM will send you. The sales dept told me that this is their report card and would appreciate "excellent" on the replies. My mind was thinking "fat chance" as I made notes of every conflict and battle I had with them and replied honestly.

[crossroaddemons]

The ability to track your car comes with both benefits and a certain level of frustration. Not knowing where the car is may be better for some e like me. I am a control freak and honestly I will admit ignorance is bliss. I am totally disgusted with how long everything takes. My car was built 4/20 and I will probably not even have it by June. It's not the railroads fault. I'm just annoyed I ever decided to buy this car. Every day since manufacture has been consumed by knowing where it's at. I'm over it. What was once a really cool experience has been turned into one major PITA.

[L98 Z28]

My car was built yesterday, and I just asked my dealer about enabling OnStar. He said he could enroll it, but it would expire if it's not activated from the car. Apparently the blue button has to be hit in something like 7 to 14 days after enrolling or OnStar will deactivate it, and there can be problems getting it reactivated. Anyone have info about what he's referring to? Maybe its the same "rollback paperwork" required if they reported the car sold in order to activate OnStar, but then the car didn't actually sell.

In his experience, there needs to be an OnStar welcome call where you get a 4 digit pin. He mentioned the possibility of an receiving an email to set up the account, but thinks that it will still expire if not activated from the car.

He's willing to help and is planning to look into it more for me. Anyone have info I can provide him to get this moving along quicker?

Thanks!