[rap47]

I am a firm believer in a lot of the old sayings. If you want something done right, do it yourself. Soooo, I DO!!!!

[2K16SummitSS]

Human error happens. If this was the service department's best tech and he was having an off day, I'm sure he would feel just as bad about the screw up, especially after the manager destroyed his face with yelling and spit. A good tech would not soon forget, and make himself better for the mistake. However, if this was Mr. WhoGAF tech who has done this for the second or third time this week, it's probably time for the manager to give the boot. There are always varying situations, we have no idea why it happened, but at least they are taking steps to make it right. And the OP is free to take steps he deems necessary, welcome to America. If the manager didn't agree, at least to a point, he wouldn't be footing the bill for the urinalysis...I mean oil analysis. (See, I put a joke in there and now everyone is laughing and getting along...right?)

[Raven87]

If this is a repeat offender and the tech has been counseled about this before, maybe a day or two off but definitely not an offense to fire someone.

But - if this is a chronic problem with the tech then yes, he should find other employment.

You do not know enough of the history about this tech to immediately demand he be fired.

I'm in senior management too and I value those who work for me. First step is coaching, then counseling, then disciplinary up to and including termination depending upon the circumstances. It would take a very serious infraction to justify termination on the first offense.

A low oil level is not the end of the world when you still have 8.5 quarts in the pan and it's a short leisurely drive home. You need more info about the tech to determine what - if any - discipline needs administered IMHO.

Just my two cents.

[Rusty35]

Originally Posted by rap47

I am a firm believer in a lot of the old sayings. If you want something done right, do it yourself. Soooo, I DO!!!!

Oil Change instructions for Women:
1) Pull up to Jiffy Lube when the mileage reaches 3000 miles since the last oil change.. 2) Drink a cup of coffee 3) 15 minutes later, write a check and leave with a properly maintained vehicle.
Money spent: Oil Change: $20.00 Coffee: $1.00 Total: $21.00


Oil Change instructions for Men :
1) Wait until Saturday, drive to auto parts store and buy a case of oil, filter, kitty litter, hand cleaner and a scented tree, write a check for $50.00. 2) Stop by 7/11 and buy a case of beer, write a check for $20, drive home. 3) Open a beer and drink it. 4) Jack car up. Spend 30 minutes looking for jack stands. 5) Find jack stands under kid's pedal car. 6) In frustration, open another beer and drink it. 7) Place drain pan under engine. 8) Look for 9/16 box end wrench. 9) Give up and use crescent wrench. 10) Unscrew drain plug. 11) Drop drain plug in pan of hot oil: splash hot oil on you in process. Cuss.. 12) Crawl out from under car to wipe hot oil off of face and arms.Throw kitty litter on spilled oil. 13) Have another beer while watching oil drain. 14) Spend 30 minutes looking for oil filter wrench. 15) Give up; crawl under car and hammer a screwdriver through oil filter and twist off. 16) Crawl out from under car with dripping oil filter splashing oil everywhere from holes. Cleverly hide old oil filter among trash in trash can to avoid environmental penalties. Drink a beer. 17) Install new oil filter making sure to apply a thin coat of oil to gasket surface. 18) Dump first quart of fresh oil into engine. 19) Remember drain plug from step 11. 20) Hurry to find drain plug in drain pan. 21) Drink beer. 22) Discover that first quart of fresh oil is now on the floor. Throw kitty litter on oil spill. 23) Get drain plug back in with only a minor spill. Drink beer. 24) Crawl under car getting kitty litter into eyes. Wipe eyes with oily rag used to clean drain plug. Slip with stupid crescent wrench tightening drain plug and bang knuckles on frame removing any excess skin between knuckles and frame. 25) Begin cussing fit. 26) Throw stupid crescent wrench. 27) Cuss for additional 5 minutes because wrench hit bowling trophy. 28) Beer. 29) Clean up hands and bandage as required to stop blood flow. 30) Beer. 31) Dump in five fresh quarts of oil. 32) Beer. 33) Lower car from jack stands.. 34) Move car back to apply more kitty litter to fresh oil spilled during any missed steps. 35) Beer. 36) Test drive car. 37) Get pulled over: arrested for driving under the influence. 38) Car gets impounded. 39) Call loving wife, make bail. 40) 12 hours later, get car from impound yard.
Money spent: Parts: $50.00 DUI: $2500.00 Impound fee: $75.00 Bail: $1500.00 Beer: $20.00 Total: $4,145.00 But you know the job was done right!

[Raven87]

Originally Posted by Rusty35

Oil Change instructions for Women:
1) Pull up to Jiffy Lube when the mileage reaches 3000 miles since the last oil change.. 2) Drink a cup of coffee 3) 15 minutes later, write a check and leave with a properly maintained vehicle.
Money spent: Oil Change: $20.00 Coffee: $1.00 Total: $21.00


Oil Change instructions for Men :
1) Wait until Saturday, drive to auto parts store and buy a case of oil, filter, kitty litter, hand cleaner and a scented tree, write a check for $50.00. 2) Stop by 7/11 and buy a case of beer, write a check for $20, drive home. 3) Open a beer and drink it. 4) Jack car up. Spend 30 minutes looking for jack stands. 5) Find jack stands under kid's pedal car. 6) In frustration, open another beer and drink it. 7) Place drain pan under engine. 8) Look for 9/16 box end wrench. 9) Give up and use crescent wrench. 10) Unscrew drain plug. 11) Drop drain plug in pan of hot oil: splash hot oil on you in process. Cuss.. 12) Crawl out from under car to wipe hot oil off of face and arms.Throw kitty litter on spilled oil. 13) Have another beer while watching oil drain. 14) Spend 30 minutes looking for oil filter wrench. 15) Give up; crawl under car and hammer a screwdriver through oil filter and twist off. 16) Crawl out from under car with dripping oil filter splashing oil everywhere from holes. Cleverly hide old oil filter among trash in trash can to avoid environmental penalties. Drink a beer. 17) Install new oil filter making sure to apply a thin coat of oil to gasket surface. 18) Dump first quart of fresh oil into engine. 19) Remember drain plug from step 11. 20) Hurry to find drain plug in drain pan. 21) Drink beer. 22) Discover that first quart of fresh oil is now on the floor. Throw kitty litter on oil spill. 23) Get drain plug back in with only a minor spill. Drink beer. 24) Crawl under car getting kitty litter into eyes. Wipe eyes with oily rag used to clean drain plug. Slip with stupid crescent wrench tightening drain plug and bang knuckles on frame removing any excess skin between knuckles and frame. 25) Begin cussing fit. 26) Throw stupid crescent wrench. 27) Cuss for additional 5 minutes because wrench hit bowling trophy. 28) Beer. 29) Clean up hands and bandage as required to stop blood flow. 30) Beer. 31) Dump in five fresh quarts of oil. 32) Beer. 33) Lower car from jack stands.. 34) Move car back to apply more kitty litter to fresh oil spilled during any missed steps. 35) Beer. 36) Test drive car. 37) Get pulled over: arrested for driving under the influence. 38) Car gets impounded. 39) Call loving wife, make bail. 40) 12 hours later, get car from impound yard.
Money spent: Parts: $50.00 DUI: $2500.00 Impound fee: $75.00 Bail: $1500.00 Beer: $20.00 Total: $4,145.00 But you know the job was done right!

This is great!

Thanks for sharing!

[COmaro]

Originally Posted by Rusty35

Oil Change instructions for Women:
1) Pull up to Jiffy Lube when the mileage reaches 3000 miles since the last oil change.. 2) Drink a cup of coffee 3) 15 minutes later, write a check and leave with a properly maintained vehicle.
Money spent: Oil Change: $20.00 Coffee: $1.00 Total: $21.00


Oil Change instructions for Men :
1) Wait until Saturday, drive to auto parts store and buy a case of oil, filter, kitty litter, hand cleaner and a scented tree, write a check for $50.00. 2) Stop by 7/11 and buy a case of beer, write a check for $20, drive home. 3) Open a beer and drink it. 4) Jack car up. Spend 30 minutes looking for jack stands. 5) Find jack stands under kid's pedal car. 6) In frustration, open another beer and drink it. 7) Place drain pan under engine. 8) Look for 9/16 box end wrench. 9) Give up and use crescent wrench. 10) Unscrew drain plug. 11) Drop drain plug in pan of hot oil: splash hot oil on you in process. Cuss.. 12) Crawl out from under car to wipe hot oil off of face and arms.Throw kitty litter on spilled oil. 13) Have another beer while watching oil drain. 14) Spend 30 minutes looking for oil filter wrench. 15) Give up; crawl under car and hammer a screwdriver through oil filter and twist off. 16) Crawl out from under car with dripping oil filter splashing oil everywhere from holes. Cleverly hide old oil filter among trash in trash can to avoid environmental penalties. Drink a beer. 17) Install new oil filter making sure to apply a thin coat of oil to gasket surface. 18) Dump first quart of fresh oil into engine. 19) Remember drain plug from step 11. 20) Hurry to find drain plug in drain pan. 21) Drink beer. 22) Discover that first quart of fresh oil is now on the floor. Throw kitty litter on oil spill. 23) Get drain plug back in with only a minor spill. Drink beer. 24) Crawl under car getting kitty litter into eyes. Wipe eyes with oily rag used to clean drain plug. Slip with stupid crescent wrench tightening drain plug and bang knuckles on frame removing any excess skin between knuckles and frame. 25) Begin cussing fit. 26) Throw stupid crescent wrench. 27) Cuss for additional 5 minutes because wrench hit bowling trophy. 28) Beer. 29) Clean up hands and bandage as required to stop blood flow. 30) Beer. 31) Dump in five fresh quarts of oil. 32) Beer. 33) Lower car from jack stands.. 34) Move car back to apply more kitty litter to fresh oil spilled during any missed steps. 35) Beer. 36) Test drive car. 37) Get pulled over: arrested for driving under the influence. 38) Car gets impounded. 39) Call loving wife, make bail. 40) 12 hours later, get car from impound yard.
Money spent: Parts: $50.00 DUI: $2500.00 Impound fee: $75.00 Bail: $1500.00 Beer: $20.00 Total: $4,145.00 But you know the job was done right!

You forgot 32.5) Accidentally pull jack handle out of floor jack which then ratchets to the up position, making it impossible to get the jack handle back into the jack without hitting car/scratching paint.

Other than that, spot on.

[viewska]

a quart low isn't a big deal at all, however, you did all the right CYA things.

I used to have an M5 and would take it to bmw dealer for everything because "welp, you did all the work sooo... warranty me" skipto one oilchange in particular where they OVERFILLED ME!

Similar situation as OP, only that car didn't have a dipstick, you just needed to let the car take a reading (car running, warm engine, level surface for 60seconds; something like that) sooo I made it as far as about 10/15miles before getting the error reading. Pulled up to a buddy in the area and phoned the manager. Had them flatbed the car back at their expense.

I HATE stealership, but that warranty is important. In fact I've got a land rover appointment this saturday for my biannual $750 oil change :rolls eyes: where they will undoubtedly find $2500 worth of work to charge warranty for. I'm cool with paying the extra for no other reason than this.

I would say OP did all the right things here.

[whiteboyblues2001]

Here's my "free oil change with purchase of car" horror story:

Bought a Mazda long back, and the dealer gave 4 free oil changes a year for life with the purchase of the car. Sounded great, but...

First time, even though I made an appointment to get my oil changed, it still took several hours for it to get done, which was annoying since I can pull up to any JiffyLube and be in and out in 20 minutes or so without an appointment.

So the next time, I made an appointment, but dropped the car off. Get a call from the dealer, and they told me one of their service techs drove someone else's car into mine causing body damage. They told me it was okay, since they would fix it. Which they did, but it took several days before I got the car back.

Next oil change, I pick up the car, and I smell cigarette smoke like someone has been smoking in my car. Call the service center to complain, and the lady told me it was probably because the guys smoke, and their cloths smell like smoke. But I told her it wasn't a faint smell, it was the smell of a smoker's car like someone was actually smoking in my car. She denied everything. So, I got back into my car pissed off so I could run some errands, and when I turned around to back out of my driveway, I see an old portable black and white TV with a coat hanger for an antenna in the back of the car. So, it looked like one of the techs used my car to run some errands, smoked up the place, and forgot their TV. I march back into the house and called the lady back to inform her about the TV. She still DENIED EVERYTHING! I asked her how the TV got into the car, and she said it couldn't have been anyone at the dealership.

The next (and final time) I went for the free oil change, I picked up the car, and I could smell burning oil. I thought maybe they spilled a bit on the exhaust or something, and figured the smell would go away. But after a few days of smell, I took it back to the dealer, and they told me my oil pan was leaking, and they would need much money to put a new gasket on it. I flipped out and took the car back. Looking under the car, I can see that they had messed with the pan. Several of the bolts had fresh marks on them, and I could even see a mark where they pried the pan to open up the leak.

Long story short, I made a big fuss (including calling the better business bureau and threatening to sue them), and they tried to give me some credit for the service department so it would offset some of the cost to change the gasket! They denied everything of course.

And don't get me started on what JiffyLube did to my other car. So, I just change my own oil now. It's hard to find good service.

[TMasticTB91]

Originally Posted by Rusty35

Oil Change instructions for Women:
1) Pull up to Jiffy Lube when the mileage reaches 3000 miles since the last oil change.. 2) Drink a cup of coffee 3) 15 minutes later, write a check and leave with a properly maintained vehicle.
Money spent: Oil Change: $20.00 Coffee: $1.00 Total: $21.00


Oil Change instructions for Men :
1) Wait until Saturday, drive to auto parts store and buy a case of oil, filter, kitty litter, hand cleaner and a scented tree, write a check for $50.00. 2) Stop by 7/11 and buy a case of beer, write a check for $20, drive home. 3) Open a beer and drink it. 4) Jack car up. Spend 30 minutes looking for jack stands. 5) Find jack stands under kid's pedal car. 6) In frustration, open another beer and drink it. 7) Place drain pan under engine. 8) Look for 9/16 box end wrench. 9) Give up and use crescent wrench. 10) Unscrew drain plug. 11) Drop drain plug in pan of hot oil: splash hot oil on you in process. Cuss.. 12) Crawl out from under car to wipe hot oil off of face and arms.Throw kitty litter on spilled oil. 13) Have another beer while watching oil drain. 14) Spend 30 minutes looking for oil filter wrench. 15) Give up; crawl under car and hammer a screwdriver through oil filter and twist off. 16) Crawl out from under car with dripping oil filter splashing oil everywhere from holes. Cleverly hide old oil filter among trash in trash can to avoid environmental penalties. Drink a beer. 17) Install new oil filter making sure to apply a thin coat of oil to gasket surface. 18) Dump first quart of fresh oil into engine. 19) Remember drain plug from step 11. 20) Hurry to find drain plug in drain pan. 21) Drink beer. 22) Discover that first quart of fresh oil is now on the floor. Throw kitty litter on oil spill. 23) Get drain plug back in with only a minor spill. Drink beer. 24) Crawl under car getting kitty litter into eyes. Wipe eyes with oily rag used to clean drain plug. Slip with stupid crescent wrench tightening drain plug and bang knuckles on frame removing any excess skin between knuckles and frame. 25) Begin cussing fit. 26) Throw stupid crescent wrench. 27) Cuss for additional 5 minutes because wrench hit bowling trophy. 28) Beer. 29) Clean up hands and bandage as required to stop blood flow. 30) Beer. 31) Dump in five fresh quarts of oil. 32) Beer. 33) Lower car from jack stands.. 34) Move car back to apply more kitty litter to fresh oil spilled during any missed steps. 35) Beer. 36) Test drive car. 37) Get pulled over: arrested for driving under the influence. 38) Car gets impounded. 39) Call loving wife, make bail. 40) 12 hours later, get car from impound yard.
Money spent: Parts: $50.00 DUI: $2500.00 Impound fee: $75.00 Bail: $1500.00 Beer: $20.00 Total: $4,145.00 But you know the job was done right!

Who the hell pays with a check anymore?

Seriously though, this was a great read


Sent from my iPhone using Tapatalk

[Speedy1975]

Originally Posted by SmAC

Not to go off topic but I guess I will..... I don't believe this is how the recall is worded. I believe its a build date issue on the line. If it was built before (or after) a certain date it gets replaced regardless. Mine had zero contact and was replaced because the date fell into the failure zone

You're 100% correct. There was a decision matrix in the documentation, don't recall it now exactly, but it was something like VIN, date of manufacture, bolt contact to line, and the color of a sleeve on the line itself.

Mine still fell in to the "replace the line" category, but the juice wasn't worth the squeeze for me, especially with all the problems reported in the repair thread and that replacing that line isn't something I want to take time to do myself as I'm not experiencing, or can even see where, any other problems would occur.

Originally Posted by Rusty35

The Tech neglected to look at his elbow and clean it.

The tech leaving the oil level low and not checking when finished is unacceptable.
Solution , add oil, remind tech to check oil level before delivering vehicle.
No need to burn the dealership and kill all the employees.

LMAO, I really did laugh on that one haha.

Originally Posted by Rusty35

Oil Change instructions for Women:
1) Pull up to Jiffy Lube when the mileage reaches 3000 miles since the last oil change.. 2) Drink a cup of coffee 3) 15 minutes later, write a check and leave with a properly maintained vehicle.
Money spent: Oil Change: $20.00 Coffee: $1.00 Total: $21.00


Oil Change instructions for Men :
1) Wait until Saturday, drive to auto parts store and buy a case of oil, filter, kitty litter, hand cleaner and a scented tree, write a check for $50.00. 2) Stop by 7/11 and buy a case of beer, write a check for $20, drive home. 3) Open a beer and drink it. 4) Jack car up. Spend 30 minutes looking for jack stands. 5) Find jack stands under kid's pedal car. 6) In frustration, open another beer and drink it. 7) Place drain pan under engine. 8) Look for 9/16 box end wrench. 9) Give up and use crescent wrench. 10) Unscrew drain plug. 11) Drop drain plug in pan of hot oil: splash hot oil on you in process. Cuss.. 12) Crawl out from under car to wipe hot oil off of face and arms.Throw kitty litter on spilled oil. 13) Have another beer while watching oil drain. 14) Spend 30 minutes looking for oil filter wrench. 15) Give up; crawl under car and hammer a screwdriver through oil filter and twist off. 16) Crawl out from under car with dripping oil filter splashing oil everywhere from holes. Cleverly hide old oil filter among trash in trash can to avoid environmental penalties. Drink a beer. 17) Install new oil filter making sure to apply a thin coat of oil to gasket surface. 18) Dump first quart of fresh oil into engine. 19) Remember drain plug from step 11. 20) Hurry to find drain plug in drain pan. 21) Drink beer. 22) Discover that first quart of fresh oil is now on the floor. Throw kitty litter on oil spill. 23) Get drain plug back in with only a minor spill. Drink beer. 24) Crawl under car getting kitty litter into eyes. Wipe eyes with oily rag used to clean drain plug. Slip with stupid crescent wrench tightening drain plug and bang knuckles on frame removing any excess skin between knuckles and frame. 25) Begin cussing fit. 26) Throw stupid crescent wrench. 27) Cuss for additional 5 minutes because wrench hit bowling trophy. 28) Beer. 29) Clean up hands and bandage as required to stop blood flow. 30) Beer. 31) Dump in five fresh quarts of oil. 32) Beer. 33) Lower car from jack stands.. 34) Move car back to apply more kitty litter to fresh oil spilled during any missed steps. 35) Beer. 36) Test drive car. 37) Get pulled over: arrested for driving under the influence. 38) Car gets impounded. 39) Call loving wife, make bail. 40) 12 hours later, get car from impound yard.
Money spent: Parts: $50.00 DUI: $2500.00 Impound fee: $75.00 Bail: $1500.00 Beer: $20.00 Total: $4,145.00 But you know the job was done right!

Hahaha! That was pretty good.

[WoodBoss]

Originally Posted by cellsafemode

simple things go to the lowest ranked employees. if it's simple...can't mess it up... it's best to do it yourself.

Do it yourself, just because you go to a dealership doesn't mean you are getting the best care. Nothing is really free anyway.

[glovo]

I think it was my second oil change on my 2015 and a coupe weeks after the computer was saying my oil was low smh, idk if any damage was done to the engine but they definitely didn't do it right

[glovo]

Originally Posted by 00 Trans Ram

Also, just to make something clear for everyone. Those guys that put the oil in your car at a Chevy dealership? Not Chevy or GM employees. The Service Manager? Not a Chevy or GM employee. The salesman? The Sales Manager? The General Manager of the dealership?

Nope - none of them are Chevy or GM employees.

They are employed by the owner of the franchise dealership. The owner pays Chevy/GM fees, and in turn, GM/Chevy allows the dealership to wear Chevy/GM clothes (and sell cars, etc.).

So, don't say, "This is typical of GM" or anything like that. This situation has nothing to do with General Motors or Chevrolet. It's a dealership. A dealership that made a mistake, and went above and beyond to correct it. That Service Manager deserves a medal.

I used to work at the Ritz Carlton. I kept applications in my glove compartment at all times, so that when I'd run into a person like this, I'd give it to them and make sure that they applied. The kind of person who has this much pride in their job and personal drive to make a customer happy are few and far between.

**** off deslers are sneaky bastards we all know this

[Lemosine]

While we are human and mistakes are in our DNA, It was a careless mistake... But I think I could still trust them do do major work. I work at a job where if I make a small mistake it will cost our company millions of dollars. Now there are some small things we have to do that we forget (careless mistake). But... When it comes down to something major. I will check my work 5 times, read procedures 5 times before I move to the next task or complete my work. I think if they did some Major work they would be in full focus. If they screw up then its on them they have to buy you a new engine. Now if your modded and the engine blows, you will have a hard time for sure. All stock and she blew up at the track its on them.