Mmr m017 rims issue

Miacamaro77 · 01-12-2017, 02:07 PM

I purchased this wheelset in November and mounted them first week of December. When i left the shop and got on highway at 60 plus i felt the shakes. Called the place said balance no good set up appointment for the next weekend.I had the wheels rebalanced got on highway and samething .At that point i concluded this shop sucks and today took to a specialist in alignment/balanced. He showned me wheels are very hard to dynamic balance and that on wheel was bent. I called need 4 speed motorsports and explain the issue .They said they couldnt help me cause i drove the car for nearly 4 weeks like this and anything may have happened. Which they have a valid point. Point of this post is if u have an issue address it right away or risk having a bent rim with no proof it came like that. I know i didnt hit a pot hole us car guys would remember that for sure cause it hurts lol. At the end of the day i cant prove it. Address issues the second they appear is the moral of the story.

avalonandl · 01-12-2017, 02:28 PM

I feel your pain. Thats why I only buy wheels and tires from a shop I know and trust. The MRR wheels look nice but it may have been bent in shipment. The first shop should have said the wheel is bent.... it is VERY noticeable on a balancing machine.

drivingagain · 01-12-2017, 02:29 PM

Good points and sucks to hear you waited but you are handling it properly. Vent with a message not hatred of some one else for your mistake. Hopefully for that you will get a discount or help replacing your rim!

Obzen · 01-12-2017, 02:38 PM

Message MRR on here directly. The wheels have a lifetime structure warranty. I'm sure they'll take care of you.

http://www.camaro6.com/forums/member.php?u=112392

Miacamaro77 · 01-12-2017, 02:38 PM

Agreed, the shame here is the tech at the first shop balanced the wheels twice and said nothing. The specialist today called me in spun wheel and showned me the wobble. I should of known 16 bucks per wheel balance was to good to be true. Lol

Miacamaro77 · 01-12-2017, 02:43 PM

Quote:

Originally Posted by Obzen

Message MRR on here directly. The wheels have a lifetime structure warranty. I'm sure they'll take care of you.

http://www.camaro6.com/forums/member.php?u=112392

Thx, will do

MRRWheelsInc · 01-12-2017, 03:05 PM

Quote:

Originally Posted by Miacamaro77

I purchased this wheelset in November and mounted them first week of December. When i left the shop and got on highway at 60 plus i felt the shakes. Called the place said balance no good set up appointment for the next weekend.I had the wheels rebalanced got on highway and samething .At that point i concluded this shop sucks and today took to a specialist in alignment/balanced. He showned me wheels are very hard to dynamic balance and that on wheel was bent. I called need 4 speed motorsports and explain the issue .They said they couldnt help me cause i drove the call for nearly 4 weeks like this and anything may have happened. Which they have a valid point. Point of this post is if u have an issue address it right away or risk having a bent rim with no proof it came like that. I know i didnt hit a pot hole us car guys would remember that for sure cause it hurts lol. At the end of the day i cant prove it. Address issues the second they appear is the moral of the story.

Hey buddy... dont worry... we got you, I always tell our clients that we will back you up as much as we can. PM me, ill get paper work started and get you a replacement wheel. we want to see you happy, we all work extremely hard for our income and investments.

Miacamaro77 · 01-12-2017, 03:18 PM

Wow, thats fast thx alot u guys are great.

glenB · 01-12-2017, 09:32 PM

Too bad MMR' distributor didn't act the same way, maybe a phone call is needed

cleoent · 01-12-2017, 09:34 PM

MMR stepping up, but IMO need4speed should have done more. I bought my wheels from need4speed and definitely would have hoped they would have at least made a call to MRR to get the process rolling. What exactly did they do for their cut on this deal?

Pretty whack.

Arka · 01-13-2017, 01:19 AM

This is real customer service.

Miacamaro77 · 01-13-2017, 01:16 PM

I was contacted by mmr and the infor was exchanged. The process is underway. Mmr stood by there product and went above and beyond. This customer is very happy with how they handled this situation. Sincerely thank you, Rick. Written on phone bare with me lol

Bobfly · 01-13-2017, 01:25 PM

Props for MRR. Way to go! 'Merica!!!

MostlyHarmless · 01-13-2017, 01:30 PM

As has been said many times on the forum before - a mature and sensible approach gets a mature and sensible response.

Well done to the OP for approaching this in a level headed way, and especially well done to MRR for responding in a way that will keep this customer happy and win them many more in the future

And also nice to see positive outcomes on the forum sometimes :-)

01-12-2017, 02:07 PM	#1
Miacamaro77 Drives: 2016 camaro ss Join Date: Jun 2016 Location: Miramar, fl Posts: 21	Mmr m017 rims issue I purchased this wheelset in November and mounted them first week of December. When i left the shop and got on highway at 60 plus i felt the shakes. Called the place said balance no good set up appointment for the next weekend.I had the wheels rebalanced got on highway and samething .At that point i concluded this shop sucks and today took to a specialist in alignment/balanced. He showned me wheels are very hard to dynamic balance and that on wheel was bent. I called need 4 speed motorsports and explain the issue .They said they couldnt help me cause i drove the car for nearly 4 weeks like this and anything may have happened. Which they have a valid point. Point of this post is if u have an issue address it right away or risk having a bent rim with no proof it came like that. I know i didnt hit a pot hole us car guys would remember that for sure cause it hurts lol. At the end of the day i cant prove it. Address issues the second they appear is the moral of the story. Last edited by Miacamaro77; 01-13-2017 at 06:54 AM.

01-12-2017, 02:28 PM	#2
avalonandl Drives: 2019 ZL-1 Join Date: Feb 2009 Location: Troy, MI & Naples, FL Posts: 2,018	I feel your pain. Thats why I only buy wheels and tires from a shop I know and trust. The MRR wheels look nice but it may have been bent in shipment. The first shop should have said the wheel is bent.... it is VERY noticeable on a balancing machine. __________________ 2019 ZL-1 Acquired 4/23/21 at 6300 miles. Riverside Blue, A10, PDR. Traded in 2017 2SS with 6M and 32k miles. Continental Extreme Contact Sports. Now has 10,000 miles... 2012 Yukon XL Denali w/ 6.2 AWD

01-13-2017, 01:25 PM	#13
Bobfly OspreyTech Drives: 2016 Camaro 2SS Join Date: Mar 2016 Location: Jacksonville, NC Posts: 310	Props for MRR. Way to go! 'Merica!!! __________________ 2SS Nightfall Grey Metallic w/Ash Grey Interior, Silver Rally Stripes, 6M, MRC, DPP, Nav, Sunroof & Black Bowties

01-12-2017, 02:29 PM	#3
drivingagain Drives: 2015 Tiger XCX,2016 Camaro 1SS,LBZ! Join Date: Sep 2015 Location: Palm Coast, FL Posts: 1,311	Good points and sucks to hear you waited but you are handling it properly. Vent with a message not hatred of some one else for your mistake. Hopefully for that you will get a discount or help replacing your rim!

01-12-2017, 02:38 PM	#4
Obzen Pull up Cougar! Drives: 2016 2SS Join Date: Jul 2011 Location: San Diego Posts: 2,875	Message MRR on here directly. The wheels have a lifetime structure warranty. I'm sure they'll take care of you. http://www.camaro6.com/forums/member.php?u=112392

01-12-2017, 03:18 PM	#8
Miacamaro77 Drives: 2016 camaro ss Join Date: Jun 2016 Location: Miramar, fl Posts: 21	Wow, thats fast thx alot u guys are great.

01-12-2017, 09:32 PM	#9
glenB Drives: Chevrolet Camaro SS Join Date: Mar 2015 Location: Planet Earth Posts: 721	Too bad MMR' distributor didn't act the same way, maybe a phone call is needed

01-12-2017, 09:34 PM	#10
cleoent Drives: 16' Camaro E-Force SS Join Date: Jul 2016 Location: Morgan Hill, Ca Posts: 836	MMR stepping up, but IMO need4speed should have done more. I bought my wheels from need4speed and definitely would have hoped they would have at least made a call to MRR to get the process rolling. What exactly did they do for their cut on this deal? Pretty whack.

01-13-2017, 01:19 AM	#11
Arka Drives: 2016 Nightfall grey 2.0 1LT Join Date: Aug 2016 Location: Gainesville Posts: 42	This is real customer service.

01-13-2017, 01:16 PM	#12
Miacamaro77 Drives: 2016 camaro ss Join Date: Jun 2016 Location: Miramar, fl Posts: 21	I was contacted by mmr and the infor was exchanged. The process is underway. Mmr stood by there product and went above and beyond. This customer is very happy with how they handled this situation. Sincerely thank you, Rick. Written on phone bare with me lol

01-13-2017, 01:30 PM	#14
MostlyHarmless Drives: 2016 2SS A8 Convertible Join Date: Oct 2016 Location: Maryland Posts: 85	As has been said many times on the forum before - a mature and sensible approach gets a mature and sensible response. Well done to the OP for approaching this in a level headed way, and especially well done to MRR for responding in a way that will keep this customer happy and win them many more in the future And also nice to see positive outcomes on the forum sometimes :-)

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