Watch out for the trial length of XM radio. - Page 8

leadfoot93 · 03-28-2016, 11:56 AM

My trial expired today, I did the chat, so I have a fresh 12 months now.

Miriam: You're welcome.
Miriam: Congratulations. I have activated the radio with the 12 months free trial and we have sent your radio a signal.

usmcfiredog · 03-28-2016, 01:08 PM

I was stupid enough to chat with them like a week after I got my car so I only got an extra week out of XM :(

gunny27 · 03-28-2016, 01:13 PM

Looks like I should have waited to call my dealer, I now have 12 months from today just 2 weeks after purchase.

jls · 03-29-2016, 08:23 AM

Called my dealer yesterday to get mine changed from 3 to 12 months

pkssauce · 03-29-2016, 04:29 PM

I chatted with them and was told nothing they could do until my 3 months expired, then I have to call back (chat) and ask again and they will give me 9 more months. :(

Hyper16 · 03-29-2016, 04:55 PM

Sent an email to customer service. They wanted the make/model/year of the car (which I had already provided) along with "proof" of the 12 month trial. Sent them a copy of my window sticker. We'll see how this goes.

Uptboi31 · 03-29-2016, 05:57 PM

Hey everyone, Mike here. Don't waste your time going back and forth between XM and the dealer. My salesman didn't even know what I was talking about when I called him, he insisted it was a 3 month trial. Go straight to GM's infotainment at 855-478-7767. They will connect you straight to XM's dealer services. The lady who answered my call at XM told me she knew about this and told me the regular customer service doesn't have access to the code needed to set up a 12 month trial and most of the dealers don't even realize the 2016 Camaro is supposed to come with 12 months of all access XM. She cancelled my three month trial and added a 12 month trial and sent me a e-mail confirmation. It was all done in 5 mins. I made at least 6 or 7 calls trying to get a XM supervisor to handle it but they didn't know anything about it to do anything.

pkssauce · 03-29-2016, 06:12 PM

Quote:

Originally Posted by Uptboi31

Hey everyone, Mike here. Don't waste your time going back and forth between XM and the dealer. My salesman didn't even know what I was talking about when I called him, he insisted it was a 3 month trial. Go straight to GM's infotainment at 855-478-7767. They will connect you straight to XM's dealer services. The lady who answered my call at XM told me she knew about this and told me the regular customer service doesn't have access to the code needed to set up a 12 month trial and most of the dealers don't even realize the 2016 Camaro is supposed to come with 12 months of all access XM. She cancelled my three month trial and added a 12 month trial and sent me a e-mail confirmation. It was all done in 5 mins. I made at least 6 or 7 calls trying to get a XM supervisor to handle it but they didn't know anything about it to do anything.

Sounds great, I'll have to give this a shot tomorrow!

Hyper16 · 03-30-2016, 01:14 PM

Quote:

Originally Posted by Hyper16

Sent an email to customer service. They wanted the make/model/year of the car (which I had already provided) along with "proof" of the 12 month trial. Sent them a copy of my window sticker. We'll see how this goes.

Well, what do you know. Just got an email from SiriusXM. They upgraded my 3 month trial to 12 months expiring 4/1/2017. So they gave me an extra month and a half.

Now I'm waiting to find out what is going to happen with the remaining balance from the vehicle I traded. My account shows a balance of -$90.28. Refund or credit for renewal in 2017. It really doesn't matter. Just want the confirmation in writing for future reference.

Hyper16 · 03-31-2016, 08:09 AM

Done. Just got an email from XM. Balance will be applied to next renewal in 2017. Works for me.

jls · 03-31-2016, 09:20 AM

Called GM Infotainment 855-478-7767 , transferred to Xm, I now have an additional 12 months, took about 5 to 10 min.

Adrian97c · 04-07-2016, 02:37 PM

Quote:

Originally Posted by jls

Called GM Infotainment 855-478-7767 , transferred to Xm, I now have an additional 12 months, took about 5 to 10 min.

Just left dealer in my new car!!!!

All is well, except for the 3 month only!! Lol

I'll wait 2 months & call the number above

Thx for everyone's hard work finding out how to fix!

RedHammer · 04-07-2016, 03:40 PM

I literally just used the "super secret" number listed above and it worked. Bought the car in March and told by XM that it had a "3 month" trial. Now after calling the number, the trial starts as a year subscription from today!

Modshack · 04-07-2016, 03:49 PM

Just got mine done today.....Dealer called Sirius and put me in on the 3 way call. Took 5 minutes, Done.

I was 2 months in on the original. New 12 month effective today and showed immediately on my Sirius account online..

03-28-2016, 11:56 AM	#99
leadfoot93 Camaro Fan Drives: 2016 Camaro 1SS Garnet Red Join Date: Aug 2015 Location: NY Posts: 1,254 View My Garage	My trial expired today, I did the chat, so I have a fresh 12 months now. Miriam: You're welcome. Miriam: Congratulations. I have activated the radio with the 12 months free trial and we have sent your radio a signal. __________________ Ordered: Garnet Red Tint coat 2016 Chevrolet Camaro 1SS, Auto, NPP 1100 Status: 8/6/15 3800 Status: 10/13/15 VIN #116519 4200 Status: 12/19/15 Delivered : 12/28/15

03-28-2016, 01:08 PM	#100
usmcfiredog Drives: 2016 Black 2SS Join Date: Feb 2016 Location: San Diego Posts: 271	I was stupid enough to chat with them like a week after I got my car so I only got an extra week out of XM :( __________________ Camaro 2SS Black/Jet Black A8, NPP, MRC, NAV Low Gloss Black 5 Spoke

03-29-2016, 04:29 PM	#103
pkssauce Drives: 2016 Camaro 2SS Join Date: Oct 2015 Location: Seattle Posts: 535	I chatted with them and was told nothing they could do until my 3 months expired, then I have to call back (chat) and ask again and they will give me 9 more months. :( __________________ Ordered: 2SS Nightfall Gray, NPP, MRC, navi, auto, low gloss black wheels, black bowties TCFCB4 1000: 12/08/2015 2000: 12/08/2015 3000: 12/10/2015 3000: 12/12/2105 - TPW 1/11/2016 3100: 12/18/2015 - TPW 1/18/2016 3300: 12/23/2015 - TPW 1/11/2016 3400: 12/24/2015 3800: 01/19/2016 4300: 01/20/2016, 4200: 1/28/2016, 4300: 1/29/2016, 4B00: 1/30/2016, 4200: 2/7/2016 (train), 4800: 2/19/2016, 5000: 2/22/2016, 6000: 2/25/2016

03-29-2016, 04:55 PM	#104
Hyper16 A Heartbeat Away......... Drives: Not As Fast As I Would Like To Join Date: Mar 2016 Location: Maryland Posts: 1,379	Sent an email to customer service. They wanted the make/model/year of the car (which I had already provided) along with "proof" of the 12 month trial. Sent them a copy of my window sticker. We'll see how this goes. __________________ ,,,,,,, 2016 Hyper Blue Metallic 2SS \| A8 \| MRC \| Sunroof \| Nav \| Mishimoto Catch Can \| GM CAI \| Hurst Shifter \| Borla S-Type Exhaust \| Body Color Splash Guards \| 1LE Splitter \| GM Dark Tail Lights \| ZL1 Third Brake Light \| Custom Fuel Door, Badges & Bowties \| Oracle Side Markers \| Blacked Out Stuff \| Opti-Coat Pro+ The problem with this world is stupidity. I'm not saying there should be penalties for stupidity, but why don't we just take the warning labels off everything and let the problem solve itself.

03-31-2016, 08:09 AM	#108
Hyper16 A Heartbeat Away......... Drives: Not As Fast As I Would Like To Join Date: Mar 2016 Location: Maryland Posts: 1,379	Done. Just got an email from XM. Balance will be applied to next renewal in 2017. Works for me. __________________ ,,,,,,, 2016 Hyper Blue Metallic 2SS \| A8 \| MRC \| Sunroof \| Nav \| Mishimoto Catch Can \| GM CAI \| Hurst Shifter \| Borla S-Type Exhaust \| Body Color Splash Guards \| 1LE Splitter \| GM Dark Tail Lights \| ZL1 Third Brake Light \| Custom Fuel Door, Badges & Bowties \| Oracle Side Markers \| Blacked Out Stuff \| Opti-Coat Pro+ The problem with this world is stupidity. I'm not saying there should be penalties for stupidity, but why don't we just take the warning labels off everything and let the problem solve itself.

03-28-2016, 01:13 PM	#101
gunny27 Drives: 2016 Camaro 2SS Join Date: Mar 2016 Location: Madison, Al Posts: 74	Looks like I should have waited to call my dealer, I now have 12 months from today just 2 weeks after purchase.

03-29-2016, 08:23 AM	#102
jls Drives: 2016 1SS Join Date: Nov 2009 Location: NY Posts: 532	Called my dealer yesterday to get mine changed from 3 to 12 months

03-29-2016, 05:57 PM	#105
Uptboi31 Drives: 2016 2SS Red Hot Camaro Coupe Join Date: Mar 2016 Location: New Orleans, Louisiana Posts: 18	Hey everyone, Mike here. Don't waste your time going back and forth between XM and the dealer. My salesman didn't even know what I was talking about when I called him, he insisted it was a 3 month trial. Go straight to GM's infotainment at 855-478-7767. They will connect you straight to XM's dealer services. The lady who answered my call at XM told me she knew about this and told me the regular customer service doesn't have access to the code needed to set up a 12 month trial and most of the dealers don't even realize the 2016 Camaro is supposed to come with 12 months of all access XM. She cancelled my three month trial and added a 12 month trial and sent me a e-mail confirmation. It was all done in 5 mins. I made at least 6 or 7 calls trying to get a XM supervisor to handle it but they didn't know anything about it to do anything.

03-31-2016, 09:20 AM	#109
jls Drives: 2016 1SS Join Date: Nov 2009 Location: NY Posts: 532	Called GM Infotainment 855-478-7767 , transferred to Xm, I now have an additional 12 months, took about 5 to 10 min.

04-07-2016, 03:40 PM	#111
RedHammer Drives: Garnett Red 2ss Join Date: Apr 2016 Location: Birmingham AL Posts: 16	I literally just used the "super secret" number listed above and it worked. Bought the car in March and told by XM that it had a "3 month" trial. Now after calling the number, the trial starts as a year subscription from today!

04-07-2016, 03:49 PM	#112
Modshack Drives: 2SS, Hyper Blue Join Date: Feb 2016 Location: Greenville NC Posts: 835	Just got mine done today.....Dealer called Sirius and put me in on the 3 way call. Took 5 minutes, Done. I was 2 months in on the original. New 12 month effective today and showed immediately on my Sirius account online.. __________________ Steve Hyper Blue 2SS, 6M, NPP, Sunroof, Nav

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