Android Auto Update Now Available - Page 10

TSloper · 03-07-2016, 10:24 AM

Just had mine updated.

New version 84089006

stratt · 03-07-2016, 10:48 AM

Went in last week to get update. They installed the wrong update. Emailed my service guy and this was his response. Holy s@$&, some of these managers are clueless. Here is the service guys response. I edited names.

"Good morning, I spoke with my service manager Ben V____ about your concern and relayed the information to him. He did ask me if the phone was working before the update or if you were expecting the update to allow your phone to start communicating with the car. I hope to know something late today or tomorrow. Thanks David"

TSloper · 03-07-2016, 11:24 AM

Quote:

Originally Posted by stratt

Went in last week to get update. They installed the wrong update. Emailed my service guy and this was his response. Holy s@$&, some of these managers are clueless. Here is the service guys response. I edited names.

"Good morning, I spoke with my service manager Ben V____ about your concern and relayed the information to him. He did ask me if the phone was working before the update or if you were expecting the update to allow your phone to start communicating with the car. I hope to know something late today or tomorrow. Thanks David"

Most have zero interest beyond getting the customer issue logged in and sending them on their way. More frustrating is the service writer that hears you but doesn't actually take the time to listen when you have something beneficial to add to the situation.

On my last trip to my dealer they nicked up my rear wheel in two spots mounting a new tire. I hit them on the survey. When I went in today she mentioned that the survey impacted her. I told her their mistake cost me $100 (didn't trust dealer to send it to a quality shop) to get it repaired properly so a techs lack of attention to detail cost us both. This time around she requested we do a complete walk around of the car before it left my sight. I actually think that is a great practice that they should do of any customer that might take issue with a careless tech. At least then there is a clear path to get them to take ownership of a problem if they create one.

Atra · 03-07-2016, 11:29 AM

I absolutely destroyed my dealer on the survey. They are unfriendly and uncommunicative. They messed up one of my wheels as well but they bought it. They sent my car to a wheel shop to have my 56Fs mounted. This is after I waited a month for a replacement set of 56Fs since mine were "damaged in shipping". Why the hell can we not do this upgrade ourselves?

TSloper · 03-07-2016, 11:40 AM

Quote:

Originally Posted by Atra

I absolutely destroyed my dealer on the survey. They are unfriendly and uncommunicative. They messed up one of my wheels as well but they bought it. They sent my car to a wheel shop to have my 56Fs mounted. This is after I waited a month for a replacement set of 56Fs since mine were "damaged in shipping". Why the hell can we not do this upgrade ourselves?

GM has this update as part of their standard software update system. It is pretty silly that they just can't match Ford here and let the customer do the upgrade since it pulls it form a USB stick.

I'm seriously considering buying a MDI or Mongoose Pro device and paying for the GM SPS subscription when I need it. Then I can program everything on my own just as the dealer tech would do. The dealership experience is just a complete turn off with GM these days.

cellsafemode · 03-07-2016, 12:10 PM

I wouldn't be surprised if each update was signed with the car's VIN or head-unit id. My dealership made it sound like they had to download it from GM's website (and it was super slow to download) every single time they performed the update.

They had already done the exact same update to another customer the day before, so if they were just flashing the same file, it literally would be a 30min process in and out like the stupid press release said. No techs from any dealerships have chimed in on what the process actually involves so I can only assume that either GM's site is super slow and they have to download it each time or that the dealership is quoting GM an inflated labor time to get reimbursed for the warranty work (if that's not some preset fixed dollar amount), or the dealership is just not spending any time on the car and starts the process, leaves, comes back at their convenience, does something else and leaves again and eventually comes back to your car to finish it up.

suzook · 03-07-2016, 12:28 PM

Quote:

Originally Posted by cellsafemode

I wouldn't be surprised if each update was signed with the car's VIN or head-unit id. My dealership made it sound like they had to download it from GM's website (and it was super slow to download) every single time they performed the update.

They had already done the exact same update to another customer the day before, so if they were just flashing the same file, it literally would be a 30min process in and out like the stupid press release said. No techs from any dealerships have chimed in on what the process actually involves so I can only assume that either GM's site is super slow and they have to download it each time or that the dealership is quoting GM an inflated labor time to get reimbursed for the warranty work (if that's not some preset fixed dollar amount), or the dealership is just not spending any time on the car and starts the process, leaves, comes back at their convenience, does something else and leaves again and eventually comes back to your car to finish it up.

The update CAN be downloaded to dealers system, BUT they are probably so STUPID they redownload every time they do an update.

TSloper · 03-07-2016, 12:30 PM

#16-NA-042- Infotainment System Upgrade for Android Auto Feature - (Mar 2, 2016).pdf

cellsafemode · 03-07-2016, 12:39 PM

Quote:

Originally Posted by TSloper

Attachment 779511

So they get a flat rate (0.4hr labor + maybe 10 bucks) regardless of how long they take. So i guess it's incompetence and/or ignorance or they're just not working on your car while you wait regardless of appointments.

Something to consider when you take your car in for other service. Reading the pdf seems to be pretty straight forward.

bybcous · 03-07-2016, 12:42 PM

2 full workdays now at dealer for the update, if not done this evening, im giving up.

i007spectre · 03-07-2016, 12:44 PM

Anyone received the so called coupon the pdf above talks about?

suzook · 03-07-2016, 01:09 PM

F'n dealers can't even perform a stupid USB SW update. Unreal!

cellsafemode · 03-07-2016, 01:25 PM

I dont know dude. i'd be pretty livid if I were you, especially if they didn't give you a free rental. But i'd definitely not take anything there anymore.

bybcous · 03-07-2016, 04:09 PM

Finally got it, and i notice several little chamges on this update, there is now a thick border around icons and the tone settings now have a midline where they use to not have one.

03-07-2016, 11:29 AM	#130
Atra Drives: 16' 1SS M6 Join Date: Oct 2015 Location: GA Posts: 566	I absolutely destroyed my dealer on the survey. They are unfriendly and uncommunicative. They messed up one of my wheels as well but they bought it. They sent my car to a wheel shop to have my 56Fs mounted. This is after I waited a month for a replacement set of 56Fs since mine were "damaged in shipping". Why the hell can we not do this upgrade ourselves? __________________ Nightfall Grey 1SS 56F Black Bowties

03-07-2016, 12:42 PM	#136
bybcous Drives: 2016 Hyper Blue 1SS Join Date: Jul 2015 Location: hampton roads Posts: 2,763	2 full workdays now at dealer for the update, if not done this evening, im giving up. __________________ 1ss/Auto-Hyper Blue acs carbon flash spoiler, bmr springs, gm clear tails. Texas speed cam, 223/227 .635/.635 116 LSA, Kooks Long Tube Headers with green cats, MSD Atomic Air Force Intake, CAI Cold Air Intake, QTP cutouts. 503 hp Best so far 11.5 at 123 with a 1.83 60ft. BMR lower and upper trailing arms and upper control arms,E85 DELIVERED 12/29/15 http://youtube.com/bybcous " no talking only racing on my youtube"

03-07-2016, 12:44 PM	#137
i007spectre Drives: 2016 2SS, 2008 HHR ECTO-2H Join Date: Aug 2009 Location: Springfield, Mo Posts: 1,935 View My Garage	Anyone received the so called coupon the pdf above talks about? __________________ 2016 Camaro 2SS. Hyper Blue, Ceramic White, Auto, MRC, and NPP. 1100 - 9/25 2000 - 9/28 3000 - 9/30 3100 - 10/27 3300 - 10/28 3400 - 10/29 TPW 11/09 3800 - 11/10 4300 - 11/24 4B00 - 11/25 4200 - 12/5 5000 - 12/7 6000 - 12/11

03-07-2016, 01:09 PM	#138
suzook Drives: camaro Join Date: May 2013 Location: Stony Brook,NY Posts: 1,756	F'n dealers can't even perform a stupid USB SW update. Unreal! __________________ 2016 2SS,A8,NAV,NPP,MAG Ride,Sunroof Hyperblue/JetBlack

03-07-2016, 04:09 PM	#140
bybcous Drives: 2016 Hyper Blue 1SS Join Date: Jul 2015 Location: hampton roads Posts: 2,763	Finally got it, and i notice several little chamges on this update, there is now a thick border around icons and the tone settings now have a midline where they use to not have one. __________________ 1ss/Auto-Hyper Blue acs carbon flash spoiler, bmr springs, gm clear tails. Texas speed cam, 223/227 .635/.635 116 LSA, Kooks Long Tube Headers with green cats, MSD Atomic Air Force Intake, CAI Cold Air Intake, QTP cutouts. 503 hp Best so far 11.5 at 123 with a 1.83 60ft. BMR lower and upper trailing arms and upper control arms,E85 DELIVERED 12/29/15 http://youtube.com/bybcous " no talking only racing on my youtube"

03-07-2016, 10:24 AM	#127
TSloper Drives: 2016 Camaro SS Join Date: Jan 2016 Location: Mount Dora, FL Posts: 779	Just had mine updated. New version 84089006

03-07-2016, 10:48 AM	#128
stratt Drives: Waiting on my 2016 Camaro 2SS Join Date: Dec 2015 Location: North Carolina Posts: 497	Went in last week to get update. They installed the wrong update. Emailed my service guy and this was his response. Holy s@$&, some of these managers are clueless. Here is the service guys response. I edited names. "Good morning, I spoke with my service manager Ben V____ about your concern and relayed the information to him. He did ask me if the phone was working before the update or if you were expecting the update to allow your phone to start communicating with the car. I hope to know something late today or tomorrow. Thanks David"

03-07-2016, 12:10 PM	#132
cellsafemode Drives: 2016 Camaro 1LT Join Date: Jan 2016 Location: California Posts: 3,522	I wouldn't be surprised if each update was signed with the car's VIN or head-unit id. My dealership made it sound like they had to download it from GM's website (and it was super slow to download) every single time they performed the update. They had already done the exact same update to another customer the day before, so if they were just flashing the same file, it literally would be a 30min process in and out like the stupid press release said. No techs from any dealerships have chimed in on what the process actually involves so I can only assume that either GM's site is super slow and they have to download it each time or that the dealership is quoting GM an inflated labor time to get reimbursed for the warranty work (if that's not some preset fixed dollar amount), or the dealership is just not spending any time on the car and starts the process, leaves, comes back at their convenience, does something else and leaves again and eventually comes back to your car to finish it up.

03-07-2016, 12:30 PM	#134
TSloper Drives: 2016 Camaro SS Join Date: Jan 2016 Location: Mount Dora, FL Posts: 779	#16-NA-042- Infotainment System Upgrade for Android Auto Feature - (Mar 2, 2016).pdf

03-07-2016, 01:25 PM	#139
cellsafemode Drives: 2016 Camaro 1LT Join Date: Jan 2016 Location: California Posts: 3,522	I dont know dude. i'd be pretty livid if I were you, especially if they didn't give you a free rental. But i'd definitely not take anything there anymore.

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