XM not honoring 1 year free subscription? - Page 4

osubuckeye · 02-23-2016, 07:52 PM

I have the same problem. Picked up my 2016 2LT and when I registered and created an online account it says my subscription is only for 3 months. Called XM and they told me call back in 3 months and they would extend the subscription. When I asked him why can't you extend the subscription now he gave me some BS why he couldn't do it. Going back to the dealer tomorrow and find out what the hell is going on.

Chevrolet Customer Svc · 02-24-2016, 05:24 PM

Quote:

[url=http://goo.gl/834xfc Posted by osubuckeye[/url] I have the same problem. Picked up my 2016 2LT and when I registered and created an online account it says my subscription is only for 3 months. Called XM and they told me call back in 3 months and they would extend the subscription. When I asked him why can't you extend the subscription now he gave me some BS why he couldn't do it. Going back to the dealer tomorrow and find out what the hell is going on.

I am sorry to hear this, osubuckeye. I can certainly understand your frustrations and would be happy to look into this on my end. Please send us a private message along with your VIN, current mileage, full contact information, and the name of your servicing dealership if this is something of interest.

Kindly,

Julie C
Chevrolet Customer Care

Phx602 · 02-25-2016, 06:54 PM

Same issue here. i spoke with the dealer and they told me only 3 months. i ended up calling Chevy customer service today and they called XM for me and they started a new 1 year subscription for me starting today. I recommend to just call Chevy customer care, it worked for me.

Omar1 · 02-26-2016, 04:06 PM

Anyone have a picture of the sticker that says we have a 1 year trial? When I picked up the car it had all the stickers removed and even the salesman said it was for 3 months. But in the back of my mind I knew it was a year thanks to this forum. Got my letter in the mail from SiriusXM today saying it is for 3 months.

Glen e · 02-26-2016, 04:09 PM

Monroney sticker says 12 months

Omar1 · 02-26-2016, 04:42 PM

Quote:

Originally Posted by Glen e

Monroney sticker says 12 months

Oh ok, I didn't look at it too detailed. But I have it in the glove compartment. Thanks!

usmcfiredog · 02-26-2016, 10:58 PM

I was able to chat with them online and the gave me my 1 year subscription. I got the car on Monday and they made the year from today. I should have waited

bybcous · 02-26-2016, 11:20 PM

Got mine actovated yesterday after online chat, i had to go to a second person, the first was not listening.

camaro1&6 · 02-27-2016, 07:15 PM

I called my salesman, He said just ignore the statement and it was fixed . The dealership is supposed to handle it don't call gm it's a waste of time . So from what was explained to me is now I will have it for 15mo instead of 12 because of the mess up

BSX_Camaro · 03-01-2016, 09:26 AM

Service Manager fixed my XM yesterday. I'm now extended through 3/1/2017.

HumanWiki · 03-01-2016, 10:09 AM

Same issue here.. 3mo trial. XM Rep said to call the dealer and to have them call in. I told her that the dealer already told me to call XM since it's my account and to not speak on my behalf.

I pushed back to XM and I'm on hold again while they "look in to it further".

EDIT -- yeah, so now it's back to the dealer.. to get them to call in to have them tell XM to set it to 1yr.

Camaro1LTBA · 03-01-2016, 12:41 PM

Just called the number listed here stating that I received a letter that my 2016 Camaro trial would be expiring and is supposed to be a 12 month trial. Rep asked for radio ID which was on the letter they sent and asked if I wanted to add an email, which I did, and all is well. Took a total of maybe 5 minutes, if that. Very pleasant and simple.

Glen e · 03-01-2016, 12:45 PM

Quote:

Originally Posted by Camaro1LTBA

Just called the number listed here stating that I received a letter that my 2016 Camaro trial would be expiring and is supposed to be a 12 month trial. Rep asked for radio ID which was on the letter they sent and asked if I wanted to add an email, which I did, and all is well. Took a total of maybe 5 minutes, if that. Very pleasant and simple.

Yes, I think the word is out amoung the various Xm help desks, unlike when this thread was started.....

Tushar · 03-01-2016, 01:56 PM

Got it fixed in a minute. Just called XM.
But I wish I would have called at the end of 3 months. Now I have got 13 months free trail!

02-26-2016, 04:06 PM	#46
Omar1 Drives: 2016 2SS Red Hot Join Date: Dec 2015 Location: Greater Los Angeles Posts: 180	Anyone have a picture of the sticker that says we have a 1 year trial? When I picked up the car it had all the stickers removed and even the salesman said it was for 3 months. But in the back of my mind I knew it was a year thanks to this forum. Got my letter in the mail from SiriusXM today saying it is for 3 months. __________________ 2SS Red Hot 6 Speed, NPP, MRC, 5 sploke black low-gloss, glow-tie

02-26-2016, 04:09 PM	#47
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,044	Monroney sticker says 12 months __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

02-26-2016, 10:58 PM	#49
usmcfiredog Drives: 2016 Black 2SS Join Date: Feb 2016 Location: San Diego Posts: 271	I was able to chat with them online and the gave me my 1 year subscription. I got the car on Monday and they made the year from today. I should have waited __________________ Camaro 2SS Black/Jet Black A8, NPP, MRC, NAV Low Gloss Black 5 Spoke

02-26-2016, 11:20 PM	#50
bybcous Drives: 2016 Hyper Blue 1SS Join Date: Jul 2015 Location: hampton roads Posts: 2,763	Got mine actovated yesterday after online chat, i had to go to a second person, the first was not listening. __________________ 1ss/Auto-Hyper Blue acs carbon flash spoiler, bmr springs, gm clear tails. Texas speed cam, 223/227 .635/.635 116 LSA, Kooks Long Tube Headers with green cats, MSD Atomic Air Force Intake, CAI Cold Air Intake, QTP cutouts. 503 hp Best so far 11.5 at 123 with a 1.83 60ft. BMR lower and upper trailing arms and upper control arms,E85 DELIVERED 12/29/15 http://youtube.com/bybcous " no talking only racing on my youtube"

03-01-2016, 09:26 AM	#52
BSX_Camaro Unleash the Beast! Drives: 2010 Camaro 2SS Join Date: Jun 2010 Location: Indianapolis, IN Posts: 521 View My Garage	Service Manager fixed my XM yesterday. I'm now extended through 3/1/2017. __________________ Summit White 2SS delivered 12-11-2015

02-23-2016, 07:52 PM	#43
osubuckeye Drives: 2016 2LT Gamet Red Tintcoat Join Date: Jan 2016 Location: Ohio Posts: 129 View My Garage	I have the same problem. Picked up my 2016 2LT and when I registered and created an online account it says my subscription is only for 3 months. Called XM and they told me call back in 3 months and they would extend the subscription. When I asked him why can't you extend the subscription now he gave me some BS why he couldn't do it. Going back to the dealer tomorrow and find out what the hell is going on.

02-25-2016, 06:54 PM	#45
Phx602 Drives: White 2016 Camaro SS Join Date: Jan 2016 Location: Phoenix, AZ Posts: 3	Same issue here. i spoke with the dealer and they told me only 3 months. i ended up calling Chevy customer service today and they called XM for me and they started a new 1 year subscription for me starting today. I recommend to just call Chevy customer care, it worked for me.

02-27-2016, 07:15 PM	#51
camaro1&6 Drives: 67camaro 69Nova C6 Join Date: Nov 2015 Location: Buffalo New York Posts: 570	I called my salesman, He said just ignore the statement and it was fixed . The dealership is supposed to handle it don't call gm it's a waste of time . So from what was explained to me is now I will have it for 15mo instead of 12 because of the mess up

03-01-2016, 10:09 AM	#53
HumanWiki Drives: Car Join Date: Jun 2010 Location: Place Posts: 3,361	Same issue here.. 3mo trial. XM Rep said to call the dealer and to have them call in. I told her that the dealer already told me to call XM since it's my account and to not speak on my behalf. I pushed back to XM and I'm on hold again while they "look in to it further". EDIT -- yeah, so now it's back to the dealer.. to get them to call in to have them tell XM to set it to 1yr.

03-01-2016, 12:41 PM	#54
Camaro1LTBA Drives: 2016 Camaro Join Date: Jan 2014 Location: NJ Posts: 277	Just called the number listed here stating that I received a letter that my 2016 Camaro trial would be expiring and is supposed to be a 12 month trial. Rep asked for radio ID which was on the letter they sent and asked if I wanted to add an email, which I did, and all is well. Took a total of maybe 5 minutes, if that. Very pleasant and simple. __________________ 2016 Camaro 2SS Manual Hyper Blue/Ceramic White Nav, MRC, NPP, Black 5 Spokes Escort MAX 360

03-01-2016, 01:56 PM	#56
Tushar Drives: 2016 2SS Join Date: Aug 2015 Location: San Jose, CA Posts: 422	Got it fixed in a minute. Just called XM. But I wish I would have called at the end of 3 months. Now I have got 13 months free trail! __________________ Dream Big and Work Hard....cos you never know when your dreams may come true!! 2SS Garnet Red NPP Automatic

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