[GAHDOOSH]

Originally Posted by SSport16

I don't think it has to do with anything the dealer does, once they active the Chevy package, it activates Onstar and XM, probably goes by the radio ID number...mine says 3 months as well, I am calling XM tomorrow.

The online program they give us (dealers) for activation doesn't let us select how many months the trial is for. The issue is on XM's end by not marking the 2016 Camaro VIN numbers for 12 month trials as they should be once entered into their system. There is no way for me to add a 12 month trial to a car without getting on the phone and calling them myself (which I have had to do twice now).

Pleasssse don't blame your dealer/salesman, its a new offer and XM should be able to sort it out with your dealership.

[VanillaCams]

So has anyone actually gotten the 12 months from the start? Or is every new car having this issue?

[Clawson]

Originally Posted by VanillaCams

So has anyone actually gotten the 12 months from the start? Or is every new car having this issue?

Mine was Built 1/4 and picked up 1/28. Still got 3 Months initially.

[BradfordCamaro]

I discussed this my salesman. His info is a 3 month trail, even the window sheet on the 2016 2SS in the showroom says 3 months.

So I showed him the GM website that shows it is 12 months.
I don;t have my car yet but he will keep it to the side until it comes.
Working together to make sure it's right.

[fastball]

Originally Posted by GAHDOOSH

The online program they give us (dealers) for activation doesn't let us select how many months the trial is for. The issue is on XM's end by not marking the 2016 Camaro VIN numbers for 12 month trials as they should be once entered into their system. There is no way for me to add a 12 month trial to a car without getting on the phone and calling them myself (which I have had to do twice now).

Pleasssse don't blame your dealer/salesman, its a new offer and XM should be able to sort it out with your dealership.

Thing is we buy the car from the dealer. That's who we pay our money to. XM blaming GM, GM blaming XM, the dealers blaming XM..... if I bring the car to you because the alternator dies, and the alternator is made by Denso, you don't tell me to call Denso do you? No, you fix it there.

It should not be such a hassle. Fact is every dealer with every Camaro should be verifying in writing from XM that every Camaro they sell comes with 12 months of free sat radio. And if not the dealers need to get it right BEFORE they hand the keys to the car over to the new owners..... the new owners should be driving away from the dealer with 12 months of XM without even knowing this debacle is on going.

[brutusvk]

Originally Posted by BradfordCamaro

I discussed this my salesman. His info is a 3 month trail, even the window sheet on the 2016 2SS in the showroom says 3 months.

So I showed him the GM website that shows it is 12 months.
I don;t have my car yet but he will keep it to the side until it comes.
Working together to make sure it's right.

My window sticker says 12 months.

[p2architect]

XM just extended mine to twelve months. Do not call the number on the invoice they send you. This number will send you to a call center where they have no clue. The call center will tell you this is a dealer problem and they need to pay the additional nine months. Instead go to XM web site and send an e mail and request resolution. It took less than 12 hours after I e mailed to get this resolved without debate. XM is aware of this issue and has stated that they will make a note in the computer system to get this resolved quicker for their customers. Imagine how much time XM will will waste to resolve this with so many buyers. Easier to take care of now.

[Tr6]

Originally Posted by p2architect

XM just extended mine to twelve months. Do not call the number on the invoice they send you. This number will send you to a call center where they have no clue. The call center will tell you this is a dealer problem and they need to pay the additional nine months. Instead go to XM web site and send an e mail and request resolution. It took less than 12 hours after I e mailed to get this resolved without debate. XM is aware of this issue and has stated that they will make a note in the computer system to get this resolved quicker for their customers. Imagine how much time XM will will waste to resolve this with so many buyers. Easier to take care of now.

Thank you for telling us a much better way of handling this. I have spent 3 different phone calls each 40-50 minutes...

Mine just expired at 12:01am and it did NOT get resubed automatically. I do have a confirmation code and email so I will call em up to actually activate it tomorrow.

[Glen e]

Originally Posted by p2architect

XM just extended mine to twelve months. Do not call the number on the invoice they send you. This number will send you to a call center where they have no clue. The call center will tell you this is a dealer problem and they need to pay the additional nine months. Instead go to XM web site and send an e mail and request resolution. It took less than 12 hours after I e mailed to get this resolved without debate. XM is aware of this issue and has stated that they will make a note in the computer system to get this resolved quicker for their customers. Imagine how much time XM will will waste to resolve this with so many buyers. Easier to take care of now.

Great info, thx

[i007spectre]

Finally got mine fixed, getting almost a 15 month trial now.

Here is how. Thanks Glen e.

http://www.camaro6.com/forums/showpo...8&postcount=21

[63falcondude]

Talking with a guy on live chat right now. He is trying to give me the runaround. First it was talk to your dealer, second was contact them when the 3 months are over. Let's see how this goes.

[63falcondude]

Best I got was the supervisor to leave notes on my profile and I have to contact them after the 3 months are over.

[i007spectre]

Try the number in the link above.

[63falcondude]

Originally Posted by i007spectre

Try the number in the link above.

I'll give it a whirl.