Customer orders: Chevy updates.

GTIanZ28 · 10-07-2015, 10:43 PM

I'm going to throw this as an email to Chevy for customer improvement.

Why can't they (Chevrolet) do some type of email system to track ones order progress?

Sign up with your order number and receive email updates about the car status and progress. Could even add little bonuses like a security camera shot of the car and the stage it is at. Why not make the process transparent and encourage people to custom order their cars?

From what I have read the ordering process for a custom mini is quite involved and there are constant updates. Think you can even watch videos of your car being built.

No reason we shouldn't get service like this. Is it due to an antiquated ordering system?

GTIanZ28 · 10-07-2015, 10:49 PM

How many of you would love to see a photo of your car prepped for transport and loaded up on a car hauler or rail car? Or, a simple 2mp pixilated shot of your car getting the engine stuffed into the engine compartment.

Sledgehammer70 · 10-07-2015, 11:15 PM

Quote:

Originally Posted by GTIanZ28

How many of you would love to see a photo of your car prepped for transport and loaded up on a car hauler or rail car? Or, a simple 2mp pixilated shot of your car getting the engine stuffed into the engine compartment.

They do this with Corvettes, but they charge you like $2,000 for the service.

Dreng · 10-07-2015, 11:22 PM

More hassle than its worth from the manufactures stand point. Majority of the cars are not customer order but dealer purchased. They would have to install cameras on the assembly line and build bays. Any and all employees would be required to wear professional uniforms at all times. All for something that typically takes a few weeks when not new production vehicle.

Though I would really enjoy watching the videos I would in turn be one of the nitpicking a holes that would be upset about the smallest detail.

Millertime555 · 10-07-2015, 11:22 PM

I think that that would be pretty sweet, especially with it being a big deal for us car folk. I mean this is a car that I will keep for decades, so I wouldn't mind having some media of my car being made.

brutusvk · 10-07-2015, 11:58 PM

Quote:

Originally Posted by Sledgehammer70

They do this with Corvettes, but they charge you like $2,000 for the service.

Beat me to it.

I love pics. I have a million of my nova build. lol But, I would rather them focus on building a good car than taking pics. Maybe if mini did that they would be better cars. Now mini is second only to fiat for problems.

RedHot2SS · 10-08-2015, 12:08 AM

There is a site, unfortunately it doesn't work.
http://gmconnects.com/home/

dragonZ28 · 10-08-2015, 12:33 AM

That is a whole lot to ask a manufacturer to do. There are a ton of things to consider before doing this. Security, workflow interference, etc. I don't really see the camera/video thing happening.

As far as order updates, perhaps that's possible, but it also negates the role of your dealer and that relationship with you.

GTIanZ28 · 10-08-2015, 01:35 AM

you guys are over thinking this.

Purely automated computer science stuff. You don't think there are camera's monitoring every inch of the assembly line?

Even if the camera idea can't be realized. Would it be so hard to add an email algorithm to email "your order has been accepted. Production date anticipated ******."

Next email: "your car has hit the assembly line!"

Next email: "your car is assembled and is awaiting final inspection."

Etc etc...

It's not like chevy's computer systems don't know the exact status of your order from square 1 to the end. Look at the allocation system. It's all highly organized snd coordinated.

SQUALO · 10-08-2015, 05:32 AM

They have a Chevrolet Customer Service order tracking thread, on the Corvette Forum: C7 General Discussion section.

This thread is monitored by Chevrolet Customer Care Team

http://www.corvetteforum.com/forums/...-thread-2.html

laborsmith · 10-08-2015, 06:08 AM

Quote:

Originally Posted by SQUALO

They have a Chevrolet Customer Service order tracking thread, on the Corvette Forum: C7 General Discussion section.

This thread is monitored by Chevrolet Customer Care Team

http://www.corvetteforum.com/forums/...-thread-2.html

Camaro6 has their version somewhere on this Forum.

A very high percentage of Corvettes are customer ordered and will be to the end of each generation's run. It is true many more Camaros are customer ordered when compared to the rest of the Chevrolet car lines but no where the percentage of Corvette.

Finally, Chevy could do an in house version of GMConnects but has chosen not to. It would not take a lot of money and the software is already developed. Maybe someday it will, but likely not on this decade.

Laborsmith

LovePhenom · 10-08-2015, 07:58 AM

Quote:

Originally Posted by GTIanZ28

you guys are over thinking this.

Purely automated computer science stuff. You don't think there are camera's monitoring every inch of the assembly line?

Even if the camera idea can't be realized. Would it be so hard to add an email algorithm to email "your order has been accepted. Production date anticipated ******."

Next email: "your car has hit the assembly line!"

Next email: "your car is assembled and is awaiting final inspection."

Etc etc...

It's not like chevy's computer systems don't know the exact status of your order from square 1 to the end. Look at the allocation system. It's all highly organized snd coordinated.

The UAW does not allow video surveillance of employees on the shop floor.

shibam8989 · 10-08-2015, 08:07 AM

They do have the weekly email update for your order.

HuJass · 10-08-2015, 09:01 AM

Quote:

Originally Posted by LovePhenom

The UAW does not allow video surveillance of employees on the shop floor.

This.

I worked in UAW plants.
UAW won't allow cameras anywhere where there are union employees.

10-07-2015, 10:43 PM	#1
GTIanZ28 Drives: 2016 V6 RS Camaro 6MT Join Date: Aug 2015 Location: Portland, OR Posts: 1,102	Customer orders: Chevy updates. I'm going to throw this as an email to Chevy for customer improvement. Why can't they (Chevrolet) do some type of email system to track ones order progress? Sign up with your order number and receive email updates about the car status and progress. Could even add little bonuses like a security camera shot of the car and the stage it is at. Why not make the process transparent and encourage people to custom order their cars? From what I have read the ordering process for a custom mini is quite involved and there are constant updates. Think you can even watch videos of your car being built. No reason we shouldn't get service like this. Is it due to an antiquated ordering system? __________________ Summit White 2LT RS V6 ZN2 NPP m6 khalihari interior. Order placed 9/26/15 - Picked up 12/17/15!

10-07-2015, 10:49 PM	#2
GTIanZ28 Drives: 2016 V6 RS Camaro 6MT Join Date: Aug 2015 Location: Portland, OR Posts: 1,102	How many of you would love to see a photo of your car prepped for transport and loaded up on a car hauler or rail car? Or, a simple 2mp pixilated shot of your car getting the engine stuffed into the engine compartment. __________________ Summit White 2LT RS V6 ZN2 NPP m6 khalihari interior. Order placed 9/26/15 - Picked up 12/17/15!

10-07-2015, 11:22 PM	#5
Millertime555 Drives: 2016 Camaro 2SS M6 Join Date: Aug 2014 Location: Columbus Posts: 287	I think that that would be pretty sweet, especially with it being a big deal for us car folk. I mean this is a car that I will keep for decades, so I wouldn't mind having some media of my car being made. __________________ Ordered: Red Hot 2016 Camaro 2SS coupe M6 (8/22/15) 3000: 8/27/15 TPW (10/19): 8/31/15 3300: 10/8/15 3400: 10/10/15 3800: 10/21/15 VIN #118558 5000: 1/4/16 @ 11:49AM 6000: 1/4/16 @ 11:49AM

10-08-2015, 12:08 AM	#7
RedHot2SS Drives: 2016 2SS Join Date: Oct 2015 Location: Sacramento Posts: 169	There is a site, unfortunately it doesn't work. http://gmconnects.com/home/ __________________ ******************************************* RedHot2SS 2SS Ordered 10/1/2015 #SXDMG9 Red Hot Paint/Black Metallic Side Spear Decals/Jet Black Leather/Red Knee Pads/8-Speed Auto/MRC/NPP/NAV/56V 5 Spoke Black Rims 3000 - 10/17/15 - TPW 11/9/15 3400 - 10/29/15 3800 - 11/10/15 4200 - 12/01/15 4800 - 12/10/15 Sitting in my driveway - 12/11/15**

10-08-2015, 01:35 AM	#9
GTIanZ28 Drives: 2016 V6 RS Camaro 6MT Join Date: Aug 2015 Location: Portland, OR Posts: 1,102	you guys are over thinking this. Purely automated computer science stuff. You don't think there are camera's monitoring every inch of the assembly line? Even if the camera idea can't be realized. Would it be so hard to add an email algorithm to email "your order has been accepted. Production date anticipated ******." Next email: "your car has hit the assembly line!" Next email: "your car is assembled and is awaiting final inspection." Etc etc... It's not like chevy's computer systems don't know the exact status of your order from square 1 to the end. Look at the allocation system. It's all highly organized snd coordinated. __________________ Summit White 2LT RS V6 ZN2 NPP m6 khalihari interior. Order placed 9/26/15 - Picked up 12/17/15!

10-07-2015, 11:22 PM	#4
Dreng Drives: 13 Camaro Join Date: Aug 2015 Location: Dallas Posts: 563	More hassle than its worth from the manufactures stand point. Majority of the cars are not customer order but dealer purchased. They would have to install cameras on the assembly line and build bays. Any and all employees would be required to wear professional uniforms at all times. All for something that typically takes a few weeks when not new production vehicle. Though I would really enjoy watching the videos I would in turn be one of the nitpicking a holes that would be upset about the smallest detail.

10-08-2015, 12:33 AM	#8
dragonZ28 Drives: 2001 T/A, 2010 2SS/RS, 2006 Z06 Join Date: Apr 2009 Location: Lexington, KY Posts: 2,426	That is a whole lot to ask a manufacturer to do. There are a ton of things to consider before doing this. Security, workflow interference, etc. I don't really see the camera/video thing happening. As far as order updates, perhaps that's possible, but it also negates the role of your dealer and that relationship with you.

10-08-2015, 05:32 AM	#10
SQUALO Drives: CHEVROLET Join Date: Jul 2008 Location: YKZ, CAN. Posts: 4,258	They have a *Chevrolet Customer Service order tracking thread*, on the Corvette Forum: C7 General Discussion section. This thread is monitored by Chevrolet Customer Care Team http://www.corvetteforum.com/forums/...-thread-2.html

10-08-2015, 08:07 AM	#13
shibam8989 Drives: Hyper Blue RS A8 Join Date: Sep 2015 Location: Augusta, GA Posts: 68	They do have the weekly email update for your order.

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