[Cocopuf]

I'm sorry about your woes, but I'm pretty sure you can't just return a vehicle for a broken radio. It has to go through numerous faults be considered a lemon.

[redcoats1976]

you need to seek reviews on the dealerships in your area and take your car to the one that has the best feedback.if you were in florida i would recommend stingray chevy.they had to remove my dashboard and windshield to replace the a/c evaporator in my car and did so with no damage to anything.

[willzilla]

Hopefully you are able to get it fixed quickly! Sounds like perhaps a bad ground (or grounds). They may need to go over and tighten them down and/or add washers, or, from looking at some of the linked posts, possibly investigate the battery cable harnesses (+ and -) and potentially replace them. Also, they should verify the cluster has the latest version, seems a version update fixes some issues with cluster problems and if the car maybe was built a while ago, sat for a number of months waiting on chip(s), perhaps it has an older software version.

[ember1205]

Originally Posted by camaromatt1995

Fair enough. As far as the returning the vehicle goes I thought that there was a 2015 ruling on the Consumer Rights Act that basically allowed cars if the vehicle was essentially sold "not as promised" or in "differing condition" again, I haven't studied law so that could all be for nothing.

I didn't expect the dealership to be fully staffed, and to be frank I tried to call the dealership six times before I drove the hour to get there, but nobody picked up in service but online clearly it showed their business hours were open. Being in the service business I assumed their service just sucked, which could have been a red flag, but I was impatient.

I didn't want to have to wait to get an issue resolved on a brand new car, that if the dealership had been closer to me I would've just left it there and drove off in a demo vehicle.

That was the other thing that irritated me, I feel like there is no expectation of "service" in the sense that yes I purchased a brand new vehicle that had a defect, so I would expect that the dealership would accommodate and provide a secondary mode of transportation in order to make the situation right.

I know the level I go to with my clients and it is above and beyond. If I have to call a guy in on a Sunday to make the problem right because of something we screwed up I pay the guy DT and make it happen. It's just the right thing to do for the customer/client in my personal opinion, so to be on the helpless receiving end (can't touch the car myself since factory warranty) and getting the shaft and feeling like nobody gives a crap is quite irritating.

With that said though, yeah it's just the worry in my mind. I don't ever really purchase new vehicles, all 12 cars I've owned previously have been used and I just fix them up and keep them going, so with the added anxiety of the new car purchase already and then this experience on top of this it just isn't pleasant for something that should be.

First, I want to say that I can understand how frustrated you must be and that sucks.

Moving on from there...

Take a breath. Repeat this process a LOT.

Your car will never qualify as "not as promised" or "differing condition" because it's new, and things happen. You won't even have an opportunity to leverage a Lemon Law type of clause until you've allowed them the opportunity to try and repair it.

Call GM Customer Assistance and open a case. Even if the car is already at the dealership, do this. As soon as you get the case number, contact the dealership and let them know that you just opened the case as a way to ensure that they (the dealership) would be able to have full access to GM's TAC (Technical Assistance Center) and such and make it is as smooth as possible for them to help. Always be framing your conversations toward the dealership to show that you're reasonable and you are trying to help.

Ask the dealership to get the area rep involved "for awareness" and because the car came from a different dealership (and area). Be mindful that there are ALWAYS items that GM may be responsible for, items the selling dealership may be responsible for, and items you may be responsible for. In this situation, the servicing dealership can only assist with items GM is responsible for. Including the area rep is to help if any selling dealership responsibilities come into play (they didn't do a dealer prep item, for example).

[WhiteMale]

Something like this concerns me with cars that might be rushed our the door or fininshed with "chips" at LGR parking lot, etc etc

[ember1205]

Originally Posted by WhiteMale

Something like this concerns me with cars that might be rushed our the door or fininshed with "chips" at LGR parking lot, etc etc

The "chips" are not chips... They're full-blown modules and controllers that consist of printed circuit boards with "chips" on them. Everything has been tested and vetted before installation.

The issues that exist in many Camaro's has to do with general challenges like how the electrical system is installed as a whole. While there are many points in the system to provide electrical ground, there are plenty of thread on here where problems were ultimately traced back to poor grounding. It's unfortunate, but it seems to simply be an issue that's more than common than it should be (although still a minor overall level of risk/impact).

[ctrlz]

Originally Posted by camaromatt1995

About 10 miles in on the drive home, the screen on the cluster started artifacting and getting dim. Then the screen eventually went completely out. After about two more miles it tried to come back on. Then it immediately shut back off again. So at this point I have no temps, no odo, no tripmeter, no drive modes, no cruise control.

These types of problems I hate.
I have the GM service manual for this car. Having perused that, it is pretty clear that the first step here would be hooking up a scan tool and verifying proper operation and connectivity of a few modules, namely the instrument cluster and infotainment display.

The "LIN" bus you mentioned is most likely the low speed GMLAN serial bus, which is part of the main data connection between the modules in question. Proper operation of that is verifiable with a scan tool.

So, this is all able to be tested without tearing things apart. You need a tech who knows his way around the scan tool menus. This is often the problem. it seems like there is always a shortage of techs fully trained or willing to use all the power in dealer software and scan tools. They may need to call in a GM field rep to assist.

Does anyone know if the local shop techs have the ability to let somebody from regional tech support "fly in" by computer and scan a vehicle? I run a hospital laboratory and that's how all our first line troubleshooters (a.k.a. the parts swappers) work. They connect with factory tech support remotely all the time to make sure they are on the right track.

[rarest_spun_heaven_metal]

I notice you're in VA, any chance you bought from the Newport News dealership?

I bought a 2020 from them last August and dealt with a lot of unnecessary BS and straight-up shadiness.

It's a damn shame car dealerships have to be so...the way they are.

When was the last time you went to Best Buy and had to worry about the clerk trying to change the price on you, on the sly, last minute or something like that?

You just paid upwards of $30k for something. Barring some extreme circumstances, it should work perfectly for at least one day. They should give you a full refund. They sold you a broken car.

[CamaroChriSS]

Wipe the slate clean. No excuses for that kind of issue and having your car torn apart. I'd never be comfortable that it was put back together perfectly. If you can get out of it with no financial hit, I'd do that and buy elsewhere. My 16 SS has had zero issues, and I think with modern cars that should be the standard.

[ctrlz]

I would not jump ahead to tearing the car apart to fix this. it may just be a connection problem. Below are just a few examples of tests you can run on the instrument cluster. There are similar lists for the infotainment center. Part of what you are paying for at a dealer is their access to proprietary tools and software.

Instrument Cluster Scan Tool Output Controls
Output Control Description
Instrument Cluster Gauge
Sweep
This function is used to command the gauges to sweep from minimum to
maximum.
Driver Information Center
Dimming
This function is used to command the dimming of the driver information
display to Increase or Decrease by 10%.
Instrument Panel Dimmer
Switch
This function is used to command the dimming of the instrument cluster
to Increase or Decrease by 10%.
Driver Information Center
Segments
This function is used to command the driver information center segments
ON and OFF.
All Indicators This function is used to command all the indicators ON or OFF.
Driver Information Center
Options
This function is used to command the driver information center buttons
using the scan tool.
CAN Bus Configuration Learn This function is used to Reset the source ID for low speed CAN Bus
communications.
Head Up Display Dimming
Level
This function is used to command the dimming of the head up display to
Increase or Decrease.
Head Up Display Pattern
Check
This function is used to command the head up display to display a striped
test pattern.

[ember1205]

Originally Posted by ctrlz

I would not jump ahead to tearing the car apart to fix this. it may just be a connection problem. Below are just a few examples of tests you can run on the instrument cluster. There are similar lists for the infotainment center. Part of what you are paying for at a dealer is their access to proprietary tools and software.

I agree that simply ripping into it isn't a wise first step. Definitely let the dealer do their diagnostics before they start disassembling. But...

It may still require digging into it to repair something. You have to let them do it, but having a case open on a brand new car helps you to point back to it being an issue at time of delivery in the event you try chasing down comp from GM.

[Aragorn]

Originally Posted by CamaroSSStlfan

Where did the staff go? Dealer mechanic makes more than unemployment, and many states have stopped it anyway.

So where did they go? I can see your mcdonalds and restaurant type workers though.

It’s not just mcd workers chilling at home or chasing greener grass. Within my my customers organization for ex, I’ve see. 20+ high level reps move on just this year, as in managers and directors. Much of workplace is volatile right now.

[FarmerFran]

If you really want out of the car, check your lemon laws and start keeping very accurate records. Here in NC they protect the consumer very well. But it will depend on VA laws.


I hope it works out for you though. I wish it had for me

[Fak_Ork]

Originally Posted by Aragorn

It’s not just mcd workers chilling at home or chasing greener grass. Within my my customers organization for ex, I’ve see. 20+ high level reps move on just this year, as in managers and directors. Much of workplace is volatile right now.

Yes. It really behooves workplaces to treat people right, make sure their management is treating them right and also supported well themselves with manageable workloads, clear direction, etc. Have to shore up the details or people will find a place that does.