[JSH]

Originally Posted by Johnny Camaro

Ok I bought my 2019 ZL1 convertible from Victory Lane Chevy dealership in Fort Myers FL right out of the brochure bc at that point they just had the refresh that I liked so much.

Then the 500 miles oil change came up and they dropped it from the lift,in 4 spots my platform was dented but I thought I dont wanna have a brand new car fixed (like cut away these supports and put new ones in there, I thought that it would look worde then with the dents in there)
So I choose for a $1500 store credit at the service dep.

All went well I only needed oil changes bc its a great car then I needed new back tires as I use mine as a daily (33.000 miles are on it as I type this)

So the mechanic put them on (I had only one mechanic working on my car after an other guy dropped it off the lift.
He came back after putting them on telling me that the tires aren't right and he couldn't get them (road)balance them well.
He showed me it and yes they were way off so I told him to put back my old ones and I left.

Months later (long story but my regular service guy at the desk was gone)
I walked in for a new oil change at 30K pick up my car and the new guy said sir you owe me $35.00 bc your store credit is gone.
I said ???? yes he said you got those tires the other day and you ran out.
I said ???? No sir I didn't take them I never took them bc they were bad tires.
He said there is nothing I can do its in the computer.

So I called in my mechanic to back up my story and he could recall that,
service manager was called out and still kept repeating nope its in the computer like that so nothing we can do.

As of today I called in again bc I thought we could still solve this and the female owner was on a holiday last month.

Sales manager on the phone ..No sir its in the computer nothing we can do and we here confirm that you took the tires home.
So my mechanic guy was forced from above now to comply with the story that I took them home bc a month ago he told me and the service manager that I didn't take them home.

So now they still owe me $700.00 (or new back tires bc I need new ones again) and they dont wanna work with me not even talk to me anymore.
I told the sales manager on the phone that WHY ?? would I take bad tires home ?? He couldn't answer that and kept saying it is in the computer like this and we can do nothing about that.

What would you guys do now ?
And I know there is that GM Service lady on here right ? What would she recommend bc ok its $700.00 but they basically call me a liar and I just like things to be handled fairly !!

I'm betting Victory Lane Chevy is like most dealers. For example, despite selling Vettes and Camaros with PDR for at least five years, mine knew nothing about the PDR including the card size

[Johnny Camaro]

Originally Posted by DOOREV800

why did you deal with the mechanic and not the service writer when the tire issue arose? Did you not have to sign paper work to get the keys handed back to you before you left the dealer on that visit? I can see talking to the mechanic but to get keys back I have to always talk to service and sign paperwork to get keys....

So my service writer I had for many years he was my buddy had his cell ans all and he always put me up first whenever I drove in for anything.
He always said like I've to write things down next time ok.
I know that was partly my fault too but I always think about the good in people and if you only your set oil changes its not rocket sience right
And then ..... he left :(((

[Johnny Camaro]

Originally Posted by StanZL1

1) Call GM Corporate.
2) Goto to Estero Chevy from now on. A little further, but better people IMO.
Victory Layne is just adequate for oil changes.

I drive 30miles across Detroit for a trusted Service Rep & trained technicians, but even those guys forgot to bleed my S/C circuit after fluid change and junior tech ‘rotated’ my tires front to back for free! “Um, what’s wrong with this picture, dude?”

I can at least try call Corporate.
I do like Estero Bay yes that will be my new to go place yes.

Smart move the tire rotation lol

[Johnny Camaro]

Originally Posted by PROMETHEUS

You made a mistake when you accepted the 1500 store credit!!

At that time with my brand new ZL1 I didn't want it to go from bad to worse and also having to mis the car for several weeks that would have sucked way more imo. Its not a garage kept beauty I'm driving the shit out of it for my pleasure.
Previous 13 ZL1 vert sold at 89K miles.

[Johnny Camaro]

Originally Posted by Wierd Harold

Feel for you . don't accept verbal agreement from now on,"because it's not on the computer"Definitely not an honest dealership

True but thanks for the support.

[Johnny Camaro]

Originally Posted by Spaceme1117

1st mistake = Going to a dealership for ANYTHING.

2nd mistake = Not getting agreement in writing.

Cut your loses, find a good non-dealership place to service your car or better yet do your own work.

I'm not a technician at all and I bought the extra 5 year warranty too ( Last ZL1 my HUD went out and the repair would be around $1.750 they said so thats why I took it) I guess they dont like when you do the stuff yourself and then come for the warranty right.

[Johnny Camaro]

Originally Posted by JSH

I'm betting Victory Lane Chevy is like most dealers. For example, despite selling Vettes and Camaros with PDR for at least five years, mine knew nothing about the PDR including the card size

Yes its most of the time hard breaking what "technicians" "know" about the cars they service, especially from their own freaking brand !! SMH

[Johnny Camaro]

Where is that Corporate service GM lady when you need her ?? )))

[arpad_m]

Originally Posted by Johnny Camaro

Where is that Corporate service GM lady when you need her ?? )))

Ah, if you mean the user named Chevrolet Customer Svc, I think that was a first model year kind of service, they all but disappeared from the forums in early 2017 apart from a scarce few posts afterwards.