08-19-2019, 03:09 PM | #71 |
Drives: 2018 Camaro SS 1LE Join Date: Jul 2019
Location: New York
Posts: 92
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Thank you for the reply Can'tHave2MuchHP! You provide a very unique perspective and I very much value your input. Please don't think I've taken anything you've said personally.
I'm happy to hear that you treat your customers with much greater care than I'm receiving and hearing this and hopefully not too many others will help improve your business as well as mine. I am dealing with the "Corvette" or "Red Team" service writer. I do have no question the best technician is fixing the car, that I have always been grateful for. He seems like a really good guy and I'm sorry he's caught in the middle of this, probably being pulled in 1,000 different directions. I do understand what you're saying about having to sell the car and no one wants miles on a new car, particularly this breed of car. What can I say, I wish you guys were the ones fixing the car. It sounds like you run a tight ship! |
08-19-2019, 04:45 PM | #72 | |
Drives: 2019 ZL1 1LE Join Date: Jan 2019
Location: Pacific Northwest
Posts: 129
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Quote:
If their insurance policies don't extend to his use of one of their units, his comprehensive policy most certainly does. Notwithstanding, they can easily put him into some extended test drives on various vehicles, especially used ones. Even a few 48-hour test drives would cover his gap (we hope his car is done soon). Ultimately they could even work with him on a sales order for something from their used lot and side/backup-contract a two paragraph tear-up agreement for when his vehicle work is completed (5 minutes max with the right F&I guy and their used sales manager). Many ways around the red tape you describe...and I'm sure you can think of a few I'm not even mentioning. It's about doing what is right. They won't lose money AND they get to do what is right by someone. It would be pretty easy for him to demonstrate his auto policy covers loaners/rentals under his operation. A week or two with creative solutions would equate to a lifetime customer + some serious referrals & word-of-mouth...far less expensive (and much more effective) than commercials and direct mail. All good though, all dealerships have different strokes/businesses/cultures/goals. Just knowing the dealer can do things, and won't, is very annoying for those who know all of the ways they could help, and don't. |
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08-19-2019, 05:05 PM | #73 | |
Drives: 2017 ZL1, 1995 Trans Am Join Date: Jan 2017
Location: Toronto,Canada
Posts: 319
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BOOM couldn't agree more with Snakebt6 ...I also have a solid relationship with my dealer. All work is done by them while under warranty. Should something happen on the street or track because of the service history, it makes it a lot easier for them to work on your behalf. As others have suggested I would take the money and run...
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'17 ZL1 HBM|A10|NAV|PDR|CFW Hood|Sunroof |
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08-19-2019, 05:18 PM | #74 | ||
Drives: Fast Join Date: Mar 2015
Location: Michigan
Posts: 3,696
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08-19-2019, 06:50 PM | #75 |
Drives: ZHP, Alfa 4C, RAM, X5, 17SS1LE-sold Join Date: May 2017
Location: East Coast
Posts: 270
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Dude, run! Out of NY and away from that miserable dealership! Take the lemon law money. Find yourself a deserving dealer that will respect you as human first, and then an customer.
I gotta tell you, I've have owned numerous BMWs and still do, but the Chevy dealer I had prior to relocating was the best service I've ever experienced with any brand vehicle. Just find one and stick with it. And yes, sorry for your horrific experience, this kinda stuff should never happen to anyone. |
08-20-2019, 01:18 AM | #76 |
Drives: 1998 SS, 2018 1LE Join Date: Nov 2018
Location: MD - Maryland
Posts: 48
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I worked in a dealership for only a short time but I'm still shocked at some of the horror stories that get told through the forum. Many times I would turn in a "customer pay" repair order to the service writers only to have them give it back to me because they found it was now covered under warranty (manufacture's or aftermarket). We even had a customer that purchased a C7 (not even a Z06) when they first came out in 2014, flat out abused it every weekend at the track, would bring it to us the following Monday broken and no matter how much the technician was kicking and screaming that it shouldn't be repair under warranty, it was. I would definitely run from that dealership on the principal of their customer service alone.
Best of luck to you, let us know how it develops!
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1998 Chevrolet Camaro SS
2018 Chevrolet Camaro SS 1LE |
08-20-2019, 01:10 PM | #77 |
Drives: 2017 Red Hot ZL1 Join Date: May 2015
Location: Metro Detroit
Posts: 216
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08-20-2019, 01:17 PM | #78 |
Drives: 2019 ZL1 1LE Join Date: Feb 2017
Location: Gilbert, AZ
Posts: 651
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I'd really want to know if the oil pump failed. It's a somewhat common issue on these early build LT4's, and they have gone through around 6 pump design revisions to where they seem to have gotten the issue resolved. Mine was built in April of 2017 so I know I may be on borrowed time and am holding out on modding the car until it fails.
Can you see if the tech still has the engine, and if he can inspect the oil pump? Usually the housing directly next to the pump gear cracks.
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Old: 2017 SS 1LE
Old: 2017 ZL1 Current: 2019 ZL1 1LE |
08-20-2019, 10:12 PM | #79 | |
Drives: 2018 Camaro SS 1LE Join Date: Jul 2019
Location: New York
Posts: 92
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08-20-2019, 10:16 PM | #80 | |
Drives: 2018 Camaro SS 1LE Join Date: Jul 2019
Location: New York
Posts: 92
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Quote:
I definitely plan on leaving reviews wherever I can. I'm still holding out some kind of hope that they will come to their senses and start kissing some serious ass to make the situation right, but it's unlikely based on how he blew up at me for no reason. Again thanks for all of the advice. I will let you guys know how it all worked out for sure! |
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08-30-2019, 06:00 PM | #81 |
Drives: 2018 Camaro SS 1LE Join Date: Jul 2019
Location: New York
Posts: 92
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Update:
Car is still in pieces with no estimated time frame for the job to be completed. Apparently the parts are on backorder and the tech is on vacation this week. The car has now been out of service for 43 days. They're half assing the entire thing and only putting a set of bearings and a crank in it. God only knows where various shards of metal made it throughout that engine and supercharger, but what do I know, I've only been doing this for 20 years. I was promised a long block and they're putting a band aid on the situation. SOMETHING caused those bearings to spin and simply putting a new crank in it isn't going to solve the problem long term. At this point I've washed my hands of the situation and have hired an attorney. I feel sorry for the next person who will be getting this car, but I'm done. I couldn't be more disappointed. Thanks for the support, you guys have a great community here. |
08-30-2019, 08:46 PM | #82 |
Drives: 2018 ZL1 Camaro Join Date: Mar 2019
Location: Dallas
Posts: 122
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I thought you said they had already approved a crate motor ?
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08-30-2019, 09:13 PM | #83 |
Drives: 18 ZL1-1LE, 10 JKU Join Date: Jul 2018
Location: AR
Posts: 589
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Your attorney is gonna have a field day with that mess! Sorry man, its a shame a bad dealer experience can ruin something so fun
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08-30-2019, 09:24 PM | #84 | |
Drives: A few Join Date: Oct 2017
Location: Brandon, FL
Posts: 854
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Quote:
Having said that I did get a very loaded F150 ($60k or so) when I had my Focus RS in for warranty work... but that was a fluke and it wasn't one of their loaners, they just had a shitload of them laying around.
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-Dave
HPDE/DD: 2018 Camaro ZL1 1LE || HPDE/DD: 2015 Subaru BRZ ||Tow Vehicle: 2004 GMC Sierra 2500 8.1L || Weekend toy: 1994 MR2 Turbo || The other weekend toy: 1993 MR2 Turbo || Track car: 1998 Integra Type-R || Race car: 1996 Integra GS-R || New race car build: 1992 Honda Civic Hatchback Too many cars.. never. |
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