[L78toLT1]

I'll bet they would even fight you over 0W40 as that was not the recommended oil in 2017. I know the motor hasn't changed, but if they're looking for a reason to screw you over, even 0W40 may give them enough ammunition.

[Can'tHave2MuchHP]

Wow, wow, wow.

Let me start by saying, I own and operate GM dealerships and have dealt with these situations before.

A couple of things to clear up right away, you received horrible customer service. Atrocious language and attitude that I assure you would not fly by GM's book. Are they going to take away their franchise license? Most likely not, but they will likely get an infraction if there's a significant paper trail.

Next up, Chevy stores aren't Porsche stores. Just because you bought one of the most expensive cars in the Chevrolet lineup doesn't mean you will receive white glove treatment every time. In fact, at most dealers, it doesn't mean anything to them. Even in those "luxury" dealers such as Mercedes, you're likely to find people who are so accustomed to the customer and car, they don't treat you any different either. What I'm getting at is, you weren't insulted by being offered a free loaner car. The loaner program is GM mandated, and how it basically works is the dealers place certain vehicles into the Loaner pool, called the DRAC program. They have to stay in that program until they reach a certain odometer reading and can ONLY be used when a repair order is open in the loanee's name. This is all closely watched and audited by GM as they pay us for discounting loaner cars, though rarely the full amount. For many reasons, dealers usually put volume selling units into this program. Some of the reasons off the top of my head are because it's hard to sell high line vehicles with 3000 miles on them. Even if you'd never know by the condition, the guy coming in for a Premier Suburban or Corvette etc. usually doesn't care about the discount, he'd rather be the first butt to sit in that seat, if you catch my drift. I've only seen a couple of Camaro loaners ever, and they're all stripped out V6 cars, and never have I seen a Corvette loaner, with very rare exception. Keep in mind, dealers have to sell these cars after they're done being used. A $60,000 car with 3000 miles on it and little flaws here and there is a really hard sell, the discount isn't that much in comparison to the price tag of a Corvette/ZL1 Camaro/Suburban etc. Now for lease hunters, people looking to get a brand new car for $300 a month, that's when Equinox's/Trax's/Malibu's become valuable. Those move with miles on them because the customer base is usually looking for a cheaper payment.

To sum it up, yes, they should have tried to get you a Suburban or Tahoe loaner (Which would be the best they have, and usually only 1-5 of those are in the fleet and rarely available, they're like hens teeth). But if they were unable to get you a Tahoe/Suburban, the best they were able to do is what they offered. If you wanted a car as good as what you brought in, well, don't go to a dealer/ever expect a loaner unless you buy the lower end vehicles for a specific brand. Even if you bought a McLaren 720S, if you go to get it repaired, your loaner will probably be a 570GT (Nearly $200,000 less, imagine the insult! Polish my Alligator shoes peasants!).

On to the time frame, what other posts said is true, warranty work isn't always profitable so it's sometimes pushed off. Over a month before its touched is really poor service without at least some work being done but it's not uncommon. This total repair could be 2 months even at a great dealership. Clearly DePaula is giving you the go around and likely exacerbating this situation is the small feud you have had with them. I can truly say, I would go get that car on a trailer, get all of your parts, and get it out of there if you can. They may be way past that point but the reason I say that is you usually need a Manager or Owner on your side to fight for big warranty claims like this. This process will not be easy, they're going to examine everything and I bet that the district manager will be coming out to inspect the claim. This is all a process that is not going to be easy without a great dealer who is on the customers side. I've had to pick up the phone countless times to reach over the heads of GM zone managers to regional reps to fight for customers warranty claims, buy backs, etc. and without that, they never would have happened. If this dealer isn't willing to do that for you, you may get left out to dry. Not always, but when a dealer submits a claim for $15,000 engine FAILURE, you bet they want to know how, why, and where. Be prepared. Also, I would be shaking in my boots about the oil. I've seen it time and time again where GM/Ford/FCA etc. attempt to get out of claims with the smallest details. You may get lucky and they just approve it, but in the case they don't, again, you'll want a good manager or owner on your side. It truly is in your best interest to have a great relationship with your dealer and its managers most importantly.

Also, some inaccurate info has been said in this thread. GM solely decides to void or to warranty. Never the dealer. All the dealer does is SUBMIT the claim for warranty with the proof it will need and keep documentation of every detail (Including oil, condition, usage, location, logs, etc. and anything else we have or may need). GM then reviews it and approves it or denies it and then reimburses the dealer at the end of the month (usually). Keep in mind this situation, if the dealer submits a repair as warranty, fixes the car, and gives it back to you without charging you anything and then GM denies it for whatever reason (Because they don't always reply immediately) the dealer is out a huge loss. Because what the dealer has done is taken the repair as a complete debit while being done, including buying the parts, paying the techs, etc. and then counted on GM to reimburse them at the end of the month. For this reason, dealers have taken it upon themselves to be sharks about warranty to protect themselves, as a loss on a job like this could be $15,000+. They're going to make sure they're protected before trying to protect you. A great dealer will do both and keep you in the loop.

I could go on for pages about this kind of stuff but I'll save you the time. If the lemon law/buy back is on the table – TAKE IT!

If you have any questions, let me know.

[fosterelli]

I do appreciate how they offered you a couple of POS loaner cars.

Look, I understand they won't give you a Vette. However, a Camaro RS is cheap and easy to have on the lot. And I know they have Tahoes. We've owned a Yukon XL Denali and two Escalade ESVs...never had problems getting on-par loaners with any of our brands.

I see the various dealership plates running around with employees and their families on off-hours...so I know they can, at a minimum, throw you a Tahoe LS. If I were a GM, and we didn't have any loaners available, I'd confiscate one of the take-home cars I'm letting my managers drive around. Then again, I'm all about customer-first service levels.

As far as your engine oil viscosity is concerned, it should not be an issue. Sounds like you had proper levels, change interval was good, and you shouldn't experience this type of failure without oil starvation.

We're shopping for 5th wheel toy haulers right now. One of the dealerships told me if I purchased out of state they wouldn't honor the manufacturer's warranty. After I called him out, he clarified that we'd "be at the back of the line for service and could wait weeks, they treat their purchasing customers like gold and everyone else like...". Of course I won't be purchasing (or servicing) with them.

Now the dealership putting you behind because they don't make money on warranty work? That's crap and short-sighted behavior. First of all, they can (and do) make money on many warranty jobs. Not all, but plenty of them. Additionally, they don't always have every tech fully utilized. Technician utilization rate disparities can be offset by warranty work, and very often is.

Furthermore, simply because you didn't purchase from them doesn't mean you should be treated as if you didn't. Only an ignorant manager/executive would treat you poorly and damage both future business and reputation. What poor judgement. At least recognize the vehicle is not a budget ride, it is certified, low mileage, and this customer could spend more money with me down the road.

This is why I'm not, and never have been, a GM fan. The last great experience I had at a GM dealership was Vic Alfonso Cadillac in Portland, circa 1999...which of course is now a Lithia.

[Can'tHave2MuchHP]

Originally Posted by fosterelli

I do appreciate how they offered you a couple of POS loaner cars.

Look, I understand they won't give you a Vette. However, a Camaro RS is cheap and easy to have on the lot. And I know they have Tahoes. We've owned a Yukon XL Denali and two Escalade ESVs...never had problems getting on-par loaners with any of our brands.

I see the various dealership plates running around with employees and their families on off-hours...so I know they can, at a minimum, throw you a Tahoe LS. If I were a GM, and we didn't have any loaners available, I'd confiscate one of the take-home cars I'm letting my managers drive around. Then again, I'm all about customer-first service levels.

As far as your engine oil viscosity is concerned, it should not be an issue. Sounds like you had proper levels, change interval was good, and you shouldn't experience this type of failure without oil starvation.

We're shopping for 5th wheel toy haulers right now. One of the dealerships told me if I purchased out of state they wouldn't honor the manufacturer's warranty. After I called him out, he clarified that we'd "be at the back of the line for service and could wait weeks, they treat their purchasing customers like gold and everyone else like...". Of course I won't be purchasing (or servicing) with them.

Now the dealership putting you behind because they don't make money on warranty work? That's crap and short-sighted behavior. First of all, they can (and do) make money on many warranty jobs. Not all, but plenty of them. Additionally, they don't always have every tech fully utilized. Technician utilization rate disparities can be offset by warranty work, and very often is.

Furthermore, simply because you didn't purchase from them doesn't mean you should be treated as if you didn't. Only an ignorant manager/executive would treat you poorly and damage both future business and reputation. What poor judgement. At least recognize the vehicle is not a budget ride, it is certified, low mileage, and this customer could spend more money with me down the road.

This is why I'm not, and never have been, a GM fan. The last great experience I had at a GM dealership was Vic Alfonso Cadillac in Portland, circa 1999...which of course is now a Lithia.

Simply not how it works. For any customer with an open RO that is being given a loaner, the vehicle must be in the GM DRAC pool to qualify for protection, reimbursement, etc. It takes more than just 5 minutes for a car to be placed into the GM DRAC program for service loaners, usually takes over 24 hours, plus the car has to be registered and plated with an actual number with corresponding insurance and registration. Once in the program, it must be used for a certain period of time or mileage (Typically 3000 miles). They can't just use it once for you. Also, you cannot just get in and drive one of the managers demos. Those are a different class of vehicles. GM doesn't reimburse for demos, that's a pure loss for dealers. You cannot drive with their dealer plate on, you aren't insured as you're not a "significant employee of the establishment" (this is with the typical insurance most dealer plates carry, at least here in MI). The exceptions are explainable, and I'm sure some people here have examples of times they've driven them, and they can all be explained. Suffice it to say though, that you driving a managers demo is a huge gamble and a risk for them. You see loaner cars are a GM mandated program like I mentioned. Dealers can't add and remove cars as they see fit, there's a number to maintain, they must be attached to open RO's and GM reimburses after they're grounded from service. There's lots more details that I could go into. Long and short of it is, what you said isn't possible. I wish it was.

If you have had a dealer do this for you, they were taking a risk, and in some cases it wasn't even legal.

[Silveradoss573]

Back when my 2011 was brand-new, I had a wire short out on the driver's seat. The dealership was packed that day with no loaner cars available. So I was out front just waiting for the courtesy van and the dealership owner came over and just started talking to me and wanted to know what I was having done to my truck. After I told him he asked if I wanted a car/suv until my truck was done. I told him that all the loaners were taken and it wasn't a huge deal but thanks. Well he went inside and told a salesman to find me something to use. It ended up being a used equinox that they just took in on trade. Still dirty but full of gas and it ran. Yeah sure I would've been more happy with a new truck or something but point is, he didn't have to offer me anything but he did and I appreciated it. Better than walking or public transportation or even the courtesy van.

[Can'tHave2MuchHP]

Originally Posted by Silveradoss573

Back when my 2011 was brand-new, I had a wire short out on the driver's seat. The dealership was packed that day with no loaner cars available. So I was out front just waiting for the courtesy van and the dealership owner came over and just started talking to me and wanted to know what I was having done to my truck. After I told him he asked if I wanted a car/suv until my truck was done. I told him that all the loaners where out and it wasn't a huge deal but thanks. Well he went inside and told a salesman to find me something to use. It ended up being a used equinox that they just took in on trade. Still dirty but full of gas and it ran. Yeah sure I would've been more happy with a new truck or something but point is, he didn't have to offer me anything but he did and I appreciated it. Better than walking or public transportation or even the courtesy van.

There you go and that's a great customer service move. On a trade in that there's a good amount of upside in, most dealers would do the same thing. Hopefully they gave you a blanket insurance card or sometimes it's taped to the back of the plate.

[Silveradoss573]

Originally Posted by Can'tHave2MuchHP

There you go and that's a great customer service move. On a trade in that there's a good amount of upside in, most dealers would do the same thing. Hopefully they gave you a blanket insurance card or sometimes it's taped to the back of the plate.

Not sure about the insurance card? If I recall they just slapped a salesman magnetic tag on but I could be wrong. This was like 8 years ago.

[ZL1Kraut]

Thanks for all of the responses!

Just to clear up a couple things, first and foremost, the issue of what oil was used is a complete non-issue for a number of reasons.

1. It was serviced by a GM dealership and had their oil and AC Delco filter on it. Why they would use anything outside of spec makes zero sense. I would confirm if it came to it, but again it's Dexos 2 oil for sure and a Delco filter.

2. No where in that supplement does it say 0w40 is REQUIRED. It makes a number of suggestions for you to get the most out of the track day.

3. I just spoke with a gentleman at Blackstone Laboratories who has been analyzing oil for over 30 years and he tells me that there is MAYBE a shear number of 5 SUS points between 5w30 and 0w-40. He also said that the shear number is dependent on the engine design and a 30 weight will shear the same as a 40 weight at a given temperature, engine RPM etc. In other words, it's absolutely irrelevant and unfortunately for them the science is on my side. His final word on it is that the bearing did not spin because of the weight of oil that was used.

4. All of the above actually means nothing because the warranty has already been approved by GM. My problem is, going forward, will I have an issue getting warranty service if something else arises. It's a mechanical object and anything can happen, so I'm willing to bet it will be back for something.

Now here's the thing Can'thave2MuchHP. I'm a shop owner myself and while I very much appreciate your input, I'm hoping maybe this can shape how you run your dealership in the future and realize that the policy of putting people off simply because the margin isn't as great is the WRONG MOVE. Unfortunately the power of the internet is larger than any of us realize and people like myself can get the word out about things like this in seconds, not just to their uncle at Thanksgiving dinner. It just seems so short sighted to me as a business owner to operate like that. He knew I did business there with their parts dept, and a few clicks and input a few names would have shown I did infact send those people there to buy cars. So apparently that counts for nothing?

Additionally, why is it my problem that they are not making a profit on the repair? Is it my responsibility to negotiate franchise contracts with GM for my dealer? Obviously not! If you guys are't being paid appropriately, then it's on you to make it right, not me. I thought it was unique to the sales dept, but to me it seems as like this must be how dealers operate in every facet of the operation, you want a profit on both ends and never give an inch and it just doesn't work that way. It's like where you want to give someone little to no money on their trade AND sell the new car at MSRP. You can't win every penny and come ahead if you're pissing people off along the way by pulling crap like what I'm going through.

As for the loaner situation, I get it, faster car, more likely for accidents etc. But it's not like I showed up with a Sonic for christ sakes. Not that Sonic customers should be treated poorly either, but I think equal car for equal car is fair and if you're not allotted them by GM, maybe a suggestion to corporate that hey we might want to try this to keep customers happy would go somewhere if enough of you said something about it?

[viurniel]

This whole thing makes me appreciate my dealer.

[ZL1Kraut]

I just want to add in, that yes I had lost an extreme amount of confidence in the car because it broke and especially what broke so soon into it's life. But I'm certain that if I had been treated like I mattered, that someone at that dealership actually gave a shit about me and the car, most if not all of this would not have happened. In fact, I don't even think this post would have existed. You can have the worlds best product at the cheapest price, but if the service isn't behind that product and made first, you have nothing.

[Checkmate1]

Originally Posted by ZL1Kraut

I just want to add in, that yes I had lost an extreme amount of confidence in the car because it broke and especially what broke so soon into it's life. But I'm certain that if I had been treated like I mattered, that someone at that dealership actually gave a shit about me and the car, most if not all of this would not have happened. In fact, I don't even think this post would have existed. You can have the worlds best product at the cheapest price, but if the service isn't behind that product and made first, you have nothing.

There is one thing none of us on here are disputing - DePaula SHOULD NOT have treated you the way they did. That operations guy was way out of line.

[BlueinTN]

Ill pipe in that little I have experience I have had with dealerships there is always one "knuckle buster" they use as muscle. I ll never understand this as in its all just a business deal in the end.


I have learned a lot as far as dealers and how buybacks work. One of my siblings went thru it 2 years ago on a FIAT car. The choice is getting a lawyer or not. After reading the response from the knuckle buster at the dealer i would go lawyer and make it messy.

[Snakebt6]

Originally Posted by Can'tHave2MuchHP

Wow, wow, wow.

Let me start by saying, I own and operate GM dealerships and have dealt with these situations before.

A couple of things to clear up right away, you received horrible customer service. Atrocious language and attitude that I assure you would not fly by GM's book. Are they going to take away their franchise license? Most likely not, but they will likely get an infraction if there's a significant paper trail.

Next up, Chevy stores aren't Porsche stores. Just because you bought one of the most expensive cars in the Chevrolet lineup doesn't mean you will receive white glove treatment every time. In fact, at most dealers, it doesn't mean anything to them. Even in those "luxury" dealers such as Mercedes, you're likely to find people who are so accustomed to the customer and car, they don't treat you any different either. What I'm getting at is, you weren't insulted by being offered a free loaner car. The loaner program is GM mandated, and how it basically works is the dealers place certain vehicles into the Loaner pool, called the DRAC program. They have to stay in that program until they reach a certain odometer reading and can ONLY be used when a repair order is open in the loanee's name. This is all closely watched and audited by GM as they pay us for discounting loaner cars, though rarely the full amount. For many reasons, dealers usually put volume selling units into this program. Some of the reasons off the top of my head are because it's hard to sell high line vehicles with 3000 miles on them. Even if you'd never know by the condition, the guy coming in for a Premier Suburban or Corvette etc. usually doesn't care about the discount, he'd rather be the first butt to sit in that seat, if you catch my drift. I've only seen a couple of Camaro loaners ever, and they're all stripped out V6 cars, and never have I seen a Corvette loaner, with very rare exception. Keep in mind, dealers have to sell these cars after they're done being used. A $60,000 car with 3000 miles on it and little flaws here and there is a really hard sell, the discount isn't that much in comparison to the price tag of a Corvette/ZL1 Camaro/Suburban etc. Now for lease hunters, people looking to get a brand new car for $300 a month, that's when Equinox's/Trax's/Malibu's become valuable. Those move with miles on them because the customer base is usually looking for a cheaper payment.

To sum it up, yes, they should have tried to get you a Suburban or Tahoe loaner (Which would be the best they have, and usually only 1-5 of those are in the fleet and rarely available, they're like hens teeth). But if they were unable to get you a Tahoe/Suburban, the best they were able to do is what they offered. If you wanted a car as good as what you brought in, well, don't go to a dealer/ever expect a loaner unless you buy the lower end vehicles for a specific brand. Even if you bought a McLaren 720S, if you go to get it repaired, your loaner will probably be a 570GT (Nearly $200,000 less, imagine the insult! Polish my Alligator shoes peasants!).

On to the time frame, what other posts said is true, warranty work isn't always profitable so it's sometimes pushed off. Over a month before its touched is really poor service without at least some work being done but it's not uncommon. This total repair could be 2 months even at a great dealership. Clearly DePaula is giving you the go around and likely exacerbating this situation is the small feud you have had with them. I can truly say, I would go get that car on a trailer, get all of your parts, and get it out of there if you can. They may be way past that point but the reason I say that is you usually need a Manager or Owner on your side to fight for big warranty claims like this. This process will not be easy, they're going to examine everything and I bet that the district manager will be coming out to inspect the claim. This is all a process that is not going to be easy without a great dealer who is on the customers side. I've had to pick up the phone countless times to reach over the heads of GM zone managers to regional reps to fight for customers warranty claims, buy backs, etc. and without that, they never would have happened. If this dealer isn't willing to do that for you, you may get left out to dry. Not always, but when a dealer submits a claim for $15,000 engine FAILURE, you bet they want to know how, why, and where. Be prepared. Also, I would be shaking in my boots about the oil. I've seen it time and time again where GM/Ford/FCA etc. attempt to get out of claims with the smallest details. You may get lucky and they just approve it, but in the case they don't, again, you'll want a good manager or owner on your side. It truly is in your best interest to have a great relationship with your dealer and its managers most importantly.

Also, some inaccurate info has been said in this thread. GM solely decides to void or to warranty. Never the dealer. All the dealer does is SUBMIT the claim for warranty with the proof it will need and keep documentation of every detail (Including oil, condition, usage, location, logs, etc. and anything else we have or may need). GM then reviews it and approves it or denies it and then reimburses the dealer at the end of the month (usually). Keep in mind this situation, if the dealer submits a repair as warranty, fixes the car, and gives it back to you without charging you anything and then GM denies it for whatever reason (Because they don't always reply immediately) the dealer is out a huge loss. Because what the dealer has done is taken the repair as a complete debit while being done, including buying the parts, paying the techs, etc. and then counted on GM to reimburse them at the end of the month. For this reason, dealers have taken it upon themselves to be sharks about warranty to protect themselves, as a loss on a job like this could be $15,000+. They're going to make sure they're protected before trying to protect you. A great dealer will do both and keep you in the loop.

I could go on for pages about this kind of stuff but I'll save you the time. If the lemon law/buy back is on the table – TAKE IT!

If you have any questions, let me know.

Thank you for this explanation!

I too was thinking the oil as an issue in this case. I would imagine GM would hang their hats on if the letter of manual on this particular issue and issues like it. Its very clear that the car needs to be tracked with specific oil and maintenance schedules etc followed. At least to me it is.

(One of the reasons I let dealerships, with mine the one I bought it from, maintain my car for the duration of the warranty period. No question about who did what and when.)

Its honestly the first thing I thought of when I saw the pics and read you tracked the car before reading any further.

I hope that's not the case and you the OP, get your car back repaired and you can move on from this.

[Can'tHave2MuchHP]

Originally Posted by ZL1Kraut

Thanks for all of the responses!

Just to clear up a couple things, first and foremost, the issue of what oil was used is a complete non-issue for a number of reasons.

1. It was serviced by a GM dealership and had their oil and AC Delco filter on it. Why they would use anything outside of spec makes zero sense. I would confirm if it came to it, but again it's Dexos 2 oil for sure and a Delco filter.

2. No where in that supplement does it say 0w40 is REQUIRED. It makes a number of suggestions for you to get the most out of the track day.

3. I just spoke with a gentleman at Blackstone Laboratories who has been analyzing oil for over 30 years and he tells me that there is MAYBE a shear number of 5 SUS points between 5w30 and 0w-40. He also said that the shear number is dependent on the engine design and a 30 weight will shear the same as a 40 weight at a given temperature, engine RPM etc. In other words, it's absolutely irrelevant and unfortunately for them the science is on my side. His final word on it is that the bearing did not spin because of the weight of oil that was used.

4. All of the above actually means nothing because the warranty has already been approved by GM. My problem is, going forward, will I have an issue getting warranty service if something else arises. It's a mechanical object and anything can happen, so I'm willing to bet it will be back for something.

Now here's the thing Can'thave2MuchHP. I'm a shop owner myself and while I very much appreciate your input, I'm hoping maybe this can shape how you run your dealership in the future and realize that the policy of putting people off simply because the margin isn't as great is the WRONG MOVE. Unfortunately the power of the internet is larger than any of us realize and people like myself can get the word out about things like this in seconds, not just to their uncle at Thanksgiving dinner. It just seems so short sighted to me as a business owner to operate like that. He knew I did business there with their parts dept, and a few clicks and input a few names would have shown I did infact send those people there to buy cars. So apparently that counts for nothing?

Additionally, why is it my problem that they are not making a profit on the repair? Is it my responsibility to negotiate franchise contracts with GM for my dealer? Obviously not! If you guys are't being paid appropriately, then it's on you to make it right, not me. I thought it was unique to the sales dept, but to me it seems as like this must be how dealers operate in every facet of the operation, you want a profit on both ends and never give an inch and it just doesn't work that way. It's like where you want to give someone little to no money on their trade AND sell the new car at MSRP. You can't win every penny and come ahead if you're pissing people off along the way by pulling crap like what I'm going through.

As for the loaner situation, I get it, faster car, more likely for accidents etc. But it's not like I showed up with a Sonic for christ sakes. Not that Sonic customers should be treated poorly either, but I think equal car for equal car is fair and if you're not allotted them by GM, maybe a suggestion to corporate that hey we might want to try this to keep customers happy would go somewhere if enough of you said something about it?

I'm not going to get into the oil discussion. Way too much that could be said, plus you said the claim got approved. So that discussion can end.

As for this shaping my operating procedures, how do you think I'm on this forum and wrote the posts that I did? I'm not going to go back and forth on this as it's a subject I'm more passionate about than any other, but suffice it to say, what happened to you would NEVER happen at my stores. Period. I'd have been the first person to know about a ZL1 with a blown engine coming in, you'd have dealt with my performance car service writer when you weren't dealing with me, our best LT certified tech would have done the diagnosis and work on the car, I'd be the person on the phone with GM making sure the engine was warrantied, I'd have kept it in the service drive at night, etc. etc. I also do not condone pushing off warranty work, in fact when possible we make the techs do it first.

Nobody said it was your PROBLEM that they weren't making a profit...Nobody. Merely attempting to give some reasoning to the wait times. Though if you re-read my posts you'll see I said it was poor service. It doesn't happen at my store, but it's not entirely uncommon. Unfortunately. As for profits, that's not very accurate either...Chevy dealers have very slim margins, less than $1000 gross average across the new car range. Obviously, some units make a lot more, but nobody just buys at MSRP no questions asked anymore. Every dealer is dipping into deals now to match internet shoppers and local competition. GM is the person making money on both ends. We just end up being the heal of the joke. Service center revenue is a whole other debacle, and it also hardly make a margin worth mentioning. The secret to dealer success for sales and service is volume, because deal to deal you aren't going to pay the bills. You need quantity en masse to make it work.

Nothing to do with a faster car on the loaner situation. It's a much more simple reason: You have to SELL THE CAR and hopefully profitably (At least by a few hundred bucks) at the end of being a loaner. Good luck finding a Camaro SS or ZL1 or Corvette buyer that wants a car with 3000 miles on it sold at a grand or two off "Brand New" pricing. I know people, myself included, that won't even put 3000 miles on that kind of a car if they owned it. No dealer is going to make loaners out of cars they won't be able to sell and rightfully so. The only reason McLaren/Porsche/Ferrari are able to make super premium luxury cars loaners is because their margins are HUGE, in fact, Porsche is the highest margin/most profitable dealer franchise there is. Oh and by the way, talking to GM is a joke. They care about their next Earnings Per Share announcement and keeping investors happy. Telling them to help us out to make <1% of the customer base happy is going nowhere. Been there done it, a million times. Doesn't mean I don't try stuff at every dealer meeting with GM though. I've gotten a few things done, but it's a long slow process and usually nothing makes it past the bean counters if it doesn't make them more money.

I get it, you are upset and nobody wants to be calmed down when they are. No posters here, myself included, have committed any offense against you, everybody is merely trying to show reasoning behind the problems you've encountered. I hope it gets resolved quickly for you.