Can't get my car fixed - Page 4

Chevrolet Customer Svc · 12-14-2016, 01:46 PM

Quote:

Originally Posted by kgf

I received a lot of reaction from my emails last week to several GM board members. From what I have been told, several board members forwarded my emails for action. I even got an email from Mr. Oppenheiser himself. He received my email that was forwarded to him from a board member. It meant a lot to me that he spent the time to write me an email. I could tell he read my email and valued me as a loyal customer and he told me that I would be receiving a call soon from customer service. It made a big impression on me that several board members took the time to take action for me.

I have received several calls from the normal GM customer service and from executive customer care. They asked many questions and made sure that I had contact information to get updates.

I have an appointment at the dealership for Monday to get the transmission and differential looked at. Hoping that it goes well. I am hoping that the dealership will understand what is at stake here and just fixed the car. If they are pissed, get over it. That is all I have wanted this whole time. Just fix it already. I hated having to send the emails to get something done. It was just my last resort.

Still no ETA on the parts for the airbag, but at least I know they are trying and will keep me updated now.

We are saddened to learn of this difficulty you’ve experienced with your Camaro, kgf. However, we are glad that you have been in contact with our Care team to provide another layer of support with your dealership.

If we can assist in any other way, please feel free to send us a private message with your case number.

Regards,

Steph B
Chevrolet Customer Care

kgf · 12-20-2016, 06:50 PM

I received an early Christmas present today. The airbag connector came in on Monday and was installed today. No more "Service Airbag" warning!

The dealer also performed the inspection on the transmission oil line recall. They even added friction additive to my differential to get rid of the groan.

The dealer replaced the transmission fluid in hopes of getting rid of the transmission shudder. They have to try that first. Didn't work. They have ordered a torque converter now to fix the shudder. Hopefully the torque converter will fix my last issue. The dealer has really stepped up this week. I have thanked the service manager several times.

I want to think that the actions taken by the GM executives played a huge part in the delivery of the airbag connector. Took roughly a week after their responses to get the part delivered. Thank you GM!

After driving the loaner for 2 days and getting my car back today, I am reminded of how awesome the Camaro really is.

kgf · 12-29-2016, 06:52 AM

My car goes in the shop today for the torque converter replacement. I am hoping that the transmission shudder is all gone when I pick the car up later today and I can complete this 3 month long journey and just enjoy the car.

kgf · 12-30-2016, 07:38 PM

The shudder is fixed! Car drives like it should. Finally.

I am so happy to have the big issues fixed. I drove the car almost 3,000 miles over 3 months with the shudder and air bag warning.

Took several months, several visits to the dealership, several phones calls and a couple of emails to get the car fixed. So thankful for the GM board members, Sean in executive customer care and the service manager. I feel like I got my dream car back.

camaro5 · 12-31-2016, 07:25 PM

This is your Happy New Year!

Drive the wheels off it and enjoy.

Michigan1LTRS · 12-31-2016, 07:50 PM

That's awesome! Caring and taking care of people. That's what builds a customer base. Doing the right thing is always the right thing. Congrats to you!! Enjoy that car!

HZjr · 01-01-2017, 01:22 PM

I just read all your story. I have the same problem wit the transmission, I hope my dealer isnt as bad as yours.

You should get some kind of compensation here, you dont have to be thankful, they just did the work they supposed to do the first time.

kgf · 01-02-2017, 10:50 AM

I just received a call from executive customer care today. Sean has been all over the case since it was turned over to him. I was surprised that he was working today. I did let him know that I was offered a $500 accessory certificate from the original case owner way back in October. I would receive the $500 when all the issues were resolved. Sean confirmed today that the $500 certificate would be processed and sent out this week. Sean has been all the things that I expected from customer service. He was reachable, polite, knowledgeable, and kept me up to date.

As for the dealership, I honestly think things are turning around there. I think it was probably an eye opener once the very top of GM got involved. I was working with the service advisors for my first several trips. I didn't talk with the service manager until I was completely frustrated from the lack of service. I think I would have been handled much better if I could have got the service manager involved from the 2nd visit and got him to ride in the car much earlier. He told me that he was trying to straighten out a lot of issues. I think he has done that.

Based on my experience, I recommend you get the service manager involved early on if you aren't getting any results. Talk to them calmly but let them know your issues with the car. Get the service manager to go for a ride and let the manager see the issues first hand. Don't trust the service advisors or mechanics will go that extra step. Call customer care if you can't get results. You can even go higher than that. I hated going above the first case owner but he just wasn't getting us anywhere.

I am glad it is all over. Most of my issues were cause by parts suppliers. GM didn't manufacture the air bag harness and the torque converter. GM made it right. Sure, we would like to get our cars to be fixed the first time into the shop. Sometimes that is not an option when you have to order parts. I was not happy with the parts delay. No reason to be bitter about what happened early on. I rather focus on what went right and just enjoy the car if this rain will ever stop.

Hope you have luck with your transmission. Expect the dealership to flush the transmission first. It is part of the script. Flush the transmission first and then replace the torque converter after the flush doesn't work. My service manager said they have to follow the steps to get the warranty work reimbursed. You would hope that the script changes after the lack of success on the transmission flushes. From what I am reading, a bad torque converter is almost always the cause.

Happy New Year to everyone!

SomeGeoffGuy · 01-02-2017, 04:33 PM

Glad to hear you came out OK. It is important to have a good relationship with a dealer! Those guys are the front line when you have a problem. It is good to see that they came through for you.

-Geoff

10efra · 08-01-2018, 03:22 AM

Hey everyone, this is what happened on Sunday

After driving home from work ( 15 minutes drive) my car sat for 5 hours later that day I was about to head out and my car wouldn't start it would give me the lights on the dashboard but no life in the engine ( the stabilitrak service came on) so I push the start button once more and it show the shift to P ( it was on P already) try several times shifting to P it wouldn't acknowledge the P had to have my car tow to the dealer been there for 2 days and haven't figure it outx getting worry here anyone read something similar? my car's been running like abeast this is out nowhere, crazy. ☹️ car has 8200 miles

12-31-2016, 07:50 PM	#48
Michigan1LTRS Blessed ❤️ Drives: 2017 1LT RS I4 Join Date: Sep 2016 Location: Indiana Posts: 2,577	That's awesome! Caring and taking care of people. That's what builds a customer base. Doing the right thing is always the right thing. Congrats to you!! Enjoy that car! __________________ 2017 1LT RS I4 A8 BLACK ON BLACK Kindness and compassion #OthersFirst

01-01-2017, 01:22 PM	#49
HZjr Drives: Camaro 2SS A8 NPP Join Date: May 2015 Location: RGV TX United States Posts: 121	I just read all your story. I have the same problem wit the transmission, I hope my dealer isnt as bad as yours. You should get some kind of compensation here, you dont have to be thankful, they just did the work they supposed to do the first time. __________________ Mosaic Black 2SS A8 NPP 12.08@115 MPH

01-02-2017, 04:33 PM	#51
SomeGeoffGuy Drives: 2023 2SS Convertible Join Date: May 2009 Location: Metro Detroit Posts: 1,202	Glad to hear you came out OK. It is important to have a good relationship with a dealer! Those guys are the front line when you have a problem. It is good to see that they came through for you. -Geoff __________________ '12 2SS RS Convertible - Traded in. '16 2SS Convertible - White on white, mag-ride, NPP, nav. Sold! '23 2SS Convertible -Same as above except orange.

08-01-2018, 03:22 AM	#52
10efra Drives: 1 Lt 3.6 Join Date: May 2017 Location: West New York, NJ Posts: 31 View My Garage	Hey everyone, this is what happened on Sunday After driving home from work ( 15 minutes drive) my car sat for 5 hours later that day I was about to head out and my car wouldn't start it would give me the lights on the dashboard but no life in the engine ( the stabilitrak service came on) so I push the start button once more and it show the shift to P ( it was on P already) try several times shifting to P it wouldn't acknowledge the P had to have my car tow to the dealer been there for 2 days and haven't figure it outx getting worry here anyone read something similar? my car's been running like abeast this is out nowhere, crazy. ☹️ car has 8200 miles Attached Images

12-20-2016, 06:50 PM	#44
kgf Drives: 2016 Camaro 2SS Join Date: Dec 2015 Location: Arkansas Posts: 59	I received an early Christmas present today. The airbag connector came in on Monday and was installed today. No more "Service Airbag" warning! The dealer also performed the inspection on the transmission oil line recall. They even added friction additive to my differential to get rid of the groan. The dealer replaced the transmission fluid in hopes of getting rid of the transmission shudder. They have to try that first. Didn't work. They have ordered a torque converter now to fix the shudder. Hopefully the torque converter will fix my last issue. The dealer has really stepped up this week. I have thanked the service manager several times. I want to think that the actions taken by the GM executives played a huge part in the delivery of the airbag connector. Took roughly a week after their responses to get the part delivered. Thank you GM! After driving the loaner for 2 days and getting my car back today, I am reminded of how awesome the Camaro really is.

12-29-2016, 06:52 AM	#45
kgf Drives: 2016 Camaro 2SS Join Date: Dec 2015 Location: Arkansas Posts: 59	My car goes in the shop today for the torque converter replacement. I am hoping that the transmission shudder is all gone when I pick the car up later today and I can complete this 3 month long journey and just enjoy the car.

12-30-2016, 07:38 PM	#46
kgf Drives: 2016 Camaro 2SS Join Date: Dec 2015 Location: Arkansas Posts: 59	The shudder is fixed! Car drives like it should. Finally. I am so happy to have the big issues fixed. I drove the car almost 3,000 miles over 3 months with the shudder and air bag warning. Took several months, several visits to the dealership, several phones calls and a couple of emails to get the car fixed. So thankful for the GM board members, Sean in executive customer care and the service manager. I feel like I got my dream car back.

12-31-2016, 07:25 PM	#47
camaro5 Drives: X-15 Velocipede Join Date: Mar 2008 Location: SW Florida Posts: 4,630	This is your Happy New Year! Drive the wheels off it and enjoy.

01-02-2017, 10:50 AM	#50
kgf Drives: 2016 Camaro 2SS Join Date: Dec 2015 Location: Arkansas Posts: 59	I just received a call from executive customer care today. Sean has been all over the case since it was turned over to him. I was surprised that he was working today. I did let him know that I was offered a $500 accessory certificate from the original case owner way back in October. I would receive the $500 when all the issues were resolved. Sean confirmed today that the $500 certificate would be processed and sent out this week. Sean has been all the things that I expected from customer service. He was reachable, polite, knowledgeable, and kept me up to date. As for the dealership, I honestly think things are turning around there. I think it was probably an eye opener once the very top of GM got involved. I was working with the service advisors for my first several trips. I didn't talk with the service manager until I was completely frustrated from the lack of service. I think I would have been handled much better if I could have got the service manager involved from the 2nd visit and got him to ride in the car much earlier. He told me that he was trying to straighten out a lot of issues. I think he has done that. Based on my experience, I recommend you get the service manager involved early on if you aren't getting any results. Talk to them calmly but let them know your issues with the car. Get the service manager to go for a ride and let the manager see the issues first hand. Don't trust the service advisors or mechanics will go that extra step. Call customer care if you can't get results. You can even go higher than that. I hated going above the first case owner but he just wasn't getting us anywhere. I am glad it is all over. Most of my issues were cause by parts suppliers. GM didn't manufacture the air bag harness and the torque converter. GM made it right. Sure, we would like to get our cars to be fixed the first time into the shop. Sometimes that is not an option when you have to order parts. I was not happy with the parts delay. No reason to be bitter about what happened early on. I rather focus on what went right and just enjoy the car if this rain will ever stop. Hope you have luck with your transmission. Expect the dealership to flush the transmission first. It is part of the script. Flush the transmission first and then replace the torque converter after the flush doesn't work. My service manager said they have to follow the steps to get the warranty work reimbursed. You would hope that the script changes after the lack of success on the transmission flushes. From what I am reading, a bad torque converter is almost always the cause. Happy New Year to everyone!

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