08-01-2017, 09:20 AM | #1 |
Drives: 16 Camaro, 11 Stryker, 00 Explorer Join Date: Dec 2015
Location: NJ
Posts: 1,214
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RPI Designs Customer Service
I purchased a custom painted "high rise" spoiler from RPI back in November 2016. The paint had just recently started to blister above the passenger side tail light.
I reached out to RPI Designs via a PM through the forum to explain my issue and send pictures. I received a prompt response through a PM as well as via email. This unfortunate situation was handled in a professional manner and they offered to send me a new spoiler along with a return shipping label for the old one. Reaching out to a company directly and giving them a chance to fix an issue instead of publicly blasting them on a forum can go a long way. Due to the exceptional customer service that I experienced, I recommend doing business with RPI Designs.
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NGM, 2SS, 6MT, NPP, MRC, Nav, Kalahari, Grey Wheels
1100 12/14/2015 3000 1/8/2016 (TPW 2/1) 3800 2/1/2016 5000 3/5/2016 |
08-03-2017, 07:11 AM | #2 |
Drives: 2016 SS 6 Spd Join Date: Jul 2009
Location: Ohio - www.rpidesigns.com
Posts: 3,185
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Thanks for the kind words!
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08-06-2017, 12:28 PM | #3 |
Drives: 2017 Camaro ZL1 Coupe Join Date: May 2016
Location: Georgia
Posts: 5,849
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Yes I agree that Don Stellhorn is an exceptional customer service rep for RPI! I have been dealing with him since he was a sales rep for the old SLP Parts business.
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ZL1 Coupe, PDR, Exposed carbon fiber hood insert, My Link with Nav, M6 6 speed and Silver Ice Metallic. Mods done: ceramic window tint, GM Accessories Camaro floor mats and Roto-Fab CAI.
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08-06-2017, 06:14 PM | #4 | |
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Quote:
Greg, Thank you for the kind words and your support through all these years, good luck with your 6th generation Camaro. Thanks, Don |
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07-19-2018, 10:31 PM | #5 |
ROTN APL
Drives: 2017 red hot ss Join Date: Jun 2017
Location: south texas
Posts: 78
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Did RPI pay you to say these things? That's the only way it makes sense.
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07-20-2018, 12:59 PM | #6 |
603 Camaros
Drives: 2017 NGM I4 1LT Coupe Join Date: May 2012
Location: Manchester, NH
Posts: 6,779
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RPI has a very very shakey hit and miss record. Even with the addition of Don helping to expedite customer replacements it doesn't stop the fact that piss poor work is still leaving the building everyday.
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MY 2017 I4 CAMARO BUILD JOURNAL | YOUTUBE | INSTAGRAM | 316RWHP - 385 RWTQ HPTUNERS DYNO TUNE | 12.693s @ 105MPH 1/4 Mile |
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