Quote:
Originally Posted by Number 3
Spoilers, front and rear fascias, door handles, OSRV mirrors are all painted by the supplier. GM basically paints the body only.
This is a difficult one as a modern paint shop in an automobile plant is probably the most automated process in the plant. Humans do very little as far as painting the car. Robots open and close the doors.
That being said, there is inspection that should catch a bad paint job. There can be problems as most plants do also have a paint repair process and that is much more manual than the original paint job.
Further, OP, this is the same paint shop that paints Cadillacs, so GM may or may not be looking at your issue from the customer perspective. They have a ton of data on the performance of that paint shop and customer complaints.
Some of this seems to be the dealer. A good dealer will work with you and GM to get issues resolved. I've had service managers reach out on my behalf. You've said what GM is willing to do, but have you heard this directly from GM or just your dealer telling you what GM is willing to do?
Hopefully now that Chevrolet customer service is involved you will get some response through GM and not you dealer. I've had good luck with this in the past.
Hope this gets resolved to your satisfaction.
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I know that the dealer is a agent for chevrolet and they can't just say it's the dealership that is the issue , So Far the people I've been in contact through chevrolet has been very sincere and they address my issues and are trying to get the dealership to do what they should think it's a fine line so to say, I really feel that even tho the paint and other issue may have happened and should have been caught by chevrolet, THAT my frustration is with the dealership they dropped the ball and keep ignoring that they did because " I feel " they don't want to accept the fault because it will most likely cost them a few dollars because they should have noticed these things before they released the car to me!!!. Now they want me to just go away and tell me they will void my paint warranty if I do a repaint, Now that I've agree to their terms and say yes let's repaint and fix , Because Chevrolet told me they Have to honor a warranty they haven't contacted me , my opinion its on the dealer at this point , I don't want to go back and that's the way I will have it , I feel they will give me crap work like they have done from the very beginning with my 15 high country duramax