Originally Posted by Scalded Dog
I can offer cable horror stories all day long.
Like the time Cox Cable was going to come to the house to fix my malfunctioning cable. Of course, the best they can offer was a "window" of 8AM to 5PM, and I needed to be home. So... I took a vacation day... one of my five days available that year.
When he hadn't showed up by 430PM, I called to see what was up. "Oh, sorry... he won't make it today. But tomorrow, for sure!"
So... since I had already waited THAT long, I might as well. I took another day off.
As you might guess, the same thing happened... towards the end of the day, I learned that, oops, he wasn't going to make it today, either. But tomorrow, FOR SURE.
So... I took a third day off work. Yep, he showed up... at 445PM that day. No worries, only took him about five minutes.
So, three days of lost wages (well, lost vacation time), sitting around the house, doing nothing. Thanks, cable guy!
(Oh, and yes... I could go on all day long with shitty cable service tales. My experience has been with Cox Cable, and Charter Cable... and they are all the same. They have no regard whatsoever for customer service because, hey... the CUSTOMER wants CABLE, so there is no NEED to offer any consideration or "customer service." Many areas (all that I have lived in) have no competition--- you choose from the one cable service offered, or no cable... so the cable company is just shooting fish in a barrel. No need to be better than the "other" cable company, because there IS no "other" cable provider!)
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