[ohhhh-cam]

I will check into this on Tuesday.


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[LovePhenom]

Originally Posted by osr5dude

Thanks to this thread, I discovered I had the same issue. I called XM today and they initially said I only get 3 months. I told them to verify that this model gets 12 months and they came back and said my trial has been changed to 12 months. My account still shows 3 months, so I'll log in again in a couple of days and see if it is showing the new length.

Those that got their trials fixed, did it also increase the infotainment parts (ie traffic) to 12 months or just the audio (xm all access)?

Everything is 12 months.

[osr5dude]

Thanks LovePhenom, glad to see it includes everything for those of us with nav. My account is now showing 12 month trial for all access, but now I don't have any traffic or travel link, so I need to call back and get that sorted!

[Vad3r]

Just checked my account.... I too was given a 3 month trial.

I wrote the customer service email with the following:

"Hello, per GM I should have a 12 month full access trial (I have this in writing and it is well documented for the new 2016 6th generation Camaro) and per my account management page, this is not accurate as it has me on a 3 month trial... please see the following Camaro 6 forum post regarding this matter:

http://www.camaro6.com/forums/showthread.php?t=434174

Please remedy this ASAP. Please don't put the onus on me to contact the dealer as this is a customer service issue and should be fixed by XM. Thank you for your assistance."


I'll let you know what they say.

[SSport16]

Originally Posted by Vad3r

Just checked my account.... I too was given a 3 month trial.

I wrote the customer service email with the following:

"Hello, per GM I should have a 12 month full access trial (I have this in writing and it is well documented for the new 2016 6th generation Camaro) and per my account management page, this is not accurate as it has me on a 3 month trial... please see the following Camaro 6 forum post regarding this matter:

http://www.camaro6.com/forums/showthread.php?t=434174

Please remedy this ASAP. Please don't put the onus on me to contact the dealer as this is a customer service issue and should be fixed by XM. Thank you for your assistance."


I'll let you know what they say.

I agree with you, but unless something changed aince last week, XM is going to tell yoh to call your dealer, the dealer right now has to call the dealer number for XM and get it fixed. I know Lovephenom got it fixed through XM, so hopefully they will be able to do it for you.

[chris227]

Originally Posted by osr5dude

Thanks to this thread, I discovered I had the same issue. I called XM today and they initially said I only get 3 months. I told them to verify that this model gets 12 months and they came back and said my trial has been changed to 12 months. My account still shows 3 months, so I'll log in again in a couple of days and see if it is showing the new length.

Those that got their trials fixed, did it also increase the infotainment parts (ie traffic) to 12 months or just the audio (xm all access)?

Did this! and within 20 min was changed to 1 yr sub. Thanks

[jimbogen4]

I logged onto XMs live chat help https://listenercare.siriusxm.com/app/chat/chat_landing and after providing my name, address and phone number, and a few more silly questions, the agent was able to change the subscription to 12 months.
Much easier than talking on the phone with someone who speaks broken English....

[leadfoot93]

Originally Posted by jimbogen4

I logged onto XMs live chat help https://listenercare.siriusxm.com/app/chat/chat_landing and after providing my name, address and phone number, and a few more silly questions, the agent was able to change the subscription to 12 months.
Much easier than talking on the phone with someone who speaks broken English....

I tried that link and got this as my response

Sandra: I've checked the account and as the radio is eligible for only 3 months, and it will be offered by the dealers. We do not have an option to change it.


Such a pain in the ass.

[drivingagain]

I called yesterday and they will try to pawn it off on the dealership. Just stay firm and say you know this can be fixed internally because you have proof online where it has happened. Got my email yesterday after I called that it was extended after my 3 month trial is over. Really as easy as calling for about 10 minutes. Just be firm and polite.

[leadfoot93]

Originally Posted by drivingagain

I called yesterday and they will try to pawn it off on the dealership. Just stay firm and say you know this can be fixed internally because you have proof online where it has happened. Got my email yesterday after I called that it was extended after my 3 month trial is over. Really as easy as calling for about 10 minutes. Just be firm and polite.

Yeah I will call them tomorrow, I have been a SiriusXM customer for almost 10 years now.

[Vad3r]

Originally Posted by Vad3r

Just checked my account.... I too was given a 3 month trial.

I wrote the customer service email with the following:

"Hello, per GM I should have a 12 month full access trial (I have this in writing and it is well documented for the new 2016 6th generation Camaro) and per my account management page, this is not accurate as it has me on a 3 month trial... please see the following Camaro 6 forum post regarding this matter:

http://www.camaro6.com/forums/showthread.php?t=434174

Please remedy this ASAP. Please don't put the onus on me to contact the dealer as this is a customer service issue and should be fixed by XM. Thank you for your assistance."


I'll let you know what they say.

A few emails later I was told to go through the dealer. Called the executive customer assistance (got right through to someone) who also told me to go through dealer. Spoke to his supervisor who said the same. I then asked for her name and employee number so I can speak with her supervisor to report their lack of customer service and all of a sudden she contacted another department and approved an additional 9 month trial, but I'd have to call back when my 3 month trial subscription was over. Seemed very shady. So I got my dealer involved today who said he will have GM call on my behalf.

[FlightSoftware]

I'm hoping I can get the dealer to not even activate it, but if I do and have this problem it'll be interesting to see what they do if you say "fine. Just cancel it entirely, then."

[Tr6]

Mine will be up for renewal next month per our convos with XM and me informing you guys here. So we shall see if XM will honor it, if not I will just let my dealership handle it.

Have any of you Officially confirmed your XM trial got bumped up to a year?

[SSport16]

Originally Posted by Tr6

Mine will be up for renewal next month per our convos with XM and me informing you guys here. So we shall see if XM will honor it, if not I will just let my dealership handle it.

Have any of you Officially confirmed your XM trial got bumped up to a year?

Yes I did...got a confirmation e-mail right away from XM with the new date starting from like 10 days ago, got an extra month on top of it.