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Old 12-27-2016, 10:37 AM   #29
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Quote:
Originally Posted by cbr1100xx View Post
I'm the OP, here's an "update":

Dealer calls me today and said hose was not installed properly in radiator was put in air valve or something (not reading the actual service form right now). But they got it fixed and did a pressure test. They send the shuttle to pick me up and bring me there (my g/f was really sick today and I wasn’t going to have her drive me).

I get the keys to my car from service. I pop the hood (no, I don’t trust them). There’s no coolant in the reservoir. None. I show this to my service person. They say it may have “burped” and need to be topped off. So they fill it up with coolant and close the hood and again want to send me on my way.

I told them to please pop the hood and start the car. They do. Coolant is spitting out from where 3 hoses sort of meet, like a light mini-sprinkler and continues to do so for 20 seconds and doesn’t stop. Doesn't look like a loose clamp to me but coming from someplace else. The head service guy comes and out and thinks it’s something not clamped onto the radiator itself and they’ll get to the bottom of it. Meanwhile they send a shuttle for me to take me to a rental car place that they’re paying for.

What’s really concerning (and yes, irritating), is this was all discovered not b/c of THEM. But b/c of ME. They can’t do the simplest of checks like see if the reservoir is full? Start the car and see if coolant is splashing? Really?

After it overheated and with low oil pressure and the lack of follow through by the service dept., I honestly wouldn't mind unwinding the deal at this point. Car probably has maybe 60 miles or less and rather they keep it and give me my down payment back. Doubt it will happen but I did leave a voice mail for the sales manager to call me. I suppose I could also send him an email documenting this.

Oh well that’s the update……I’m driving a rental.
This is completely unsatisfactory!! I'd be a lot more than just irritated.
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Old 12-27-2016, 10:46 AM   #30
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Is it possible the car has suffered damage because of their negligence? If so get a new car from another dealer and give them their car back, I would suggest

Looks like this may be the consensus
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Old 12-27-2016, 11:49 AM   #31
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Man, that's a sad story. I won't ask the dealer name, but you're not too far from me. Is it safe to say the dealer is in the SD area?
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Old 12-27-2016, 12:04 PM   #32
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Man, that's a sad story. I won't ask the dealer name, but you're not too far from me. Is it safe to say the dealer is in the SD area?
Yes
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Old 12-27-2016, 12:07 PM   #33
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Sounds like Moe, Larry and Curly were working on your car. So sorry.
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Old 12-27-2016, 12:08 PM   #34
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Man, that's a sad story. I won't ask the dealer name, but you're not too far from me. Is it safe to say the dealer is in the SD area?
By looking at OPs other thread, dealer has an active forum member here. As much as incompetent service folks sounds, I hope dealership takes care of this car and makes it whole with the OP. As far as replacing the car goes, realistically that may be a long shot and GM probably won't agree for that so easily.

Good luck OP! And very sorry to hear about this issue with your new Camaro.
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Old 12-27-2016, 12:16 PM   #35
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It seems reasonable to demand a new motor, nothing less. Metal does not magically return to its original shape once it has been heated beyond design parameters. The leaks might be from the block, heads, who knows what. GM should replace the entire motor, no questions asked.
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Old 12-27-2016, 12:40 PM   #36
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That is definitely uncharacteristic of them. Please ask for Jack if you aren't already dealing with him. They typically take great care of customers with cars like this, which is why we get a ton of Corvette service business.

If they already said a hose was installed improperly I would imagine warranty would take care of anything you would need.
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Old 12-27-2016, 12:43 PM   #37
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Quote:
Originally Posted by cbr1100xx View Post
I'm the OP, here's an "update":

Dealer calls me today and said hose was not installed properly in radiator was put in air valve or something (not reading the actual service form right now). But they got it fixed and did a pressure test. They send the shuttle to pick me up and bring me there (my g/f was really sick today and I wasn’t going to have her drive me).

I get the keys to my car from service. I pop the hood (no, I don’t trust them). There’s no coolant in the reservoir. None. I show this to my service person. They say it may have “burped” and need to be topped off. So they fill it up with coolant and close the hood and again want to send me on my way.

I told them to please pop the hood and start the car. They do. Coolant is spitting out from where 3 hoses sort of meet, like a light mini-sprinkler and continues to do so for 20 seconds and doesn’t stop. Doesn't look like a loose clamp to me but coming from someplace else. The head service guy comes and out and thinks it’s something not clamped onto the radiator itself and they’ll get to the bottom of it. Meanwhile they send a shuttle for me to take me to a rental car place that they’re paying for.

What’s really concerning (and yes, irritating), is this was all discovered not b/c of THEM. But b/c of ME. They can’t do the simplest of checks like see if the reservoir is full? Start the car and see if coolant is splashing? Really?

After it overheated and with low oil pressure and the lack of follow through by the service dept., I honestly wouldn't mind unwinding the deal at this point. Car probably has maybe 60 miles or less and rather they keep it and give me my down payment back. Doubt it will happen but I did leave a voice mail for the sales manager to call me. I suppose I could also send him an email documenting this.

Oh well that’s the update……I’m driving a rental.
Hello cbr1100xx,

I’ve read through your thread and am sorry to learn of the difficulty you’ve experienced so early in your Camaro ownership. I understand how upsetting this may be as you want to be able to enjoy your car.

We would like to provide another layer of assistance with the dealership while repairing your car. Please send us your VIN, full contact information, and dealership name in a private message so we can help in the best way possible.

Steph B
Chevrolet Customer Care
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Old 12-27-2016, 12:49 PM   #38
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Looks like the OP's day just brightened up a bit. Nice to see someone from Customer Service stepped in to help.
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Old 12-27-2016, 01:03 PM   #39
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Looks like the OP's day just brightened up a bit. Nice to see someone from Customer Service stepped in to help.
I agree 100%...... That is GREAT to see........Let's hope for a great outcome......
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Old 12-27-2016, 01:10 PM   #40
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I would be sure to discuss this with both the Service Manager as well as the Dealership's general manager.
You might be surprised to see how much effect talking with the Dealership's owner or General Manager might have. I would assume that you would be getting a customer experience survey in the mail. Fill it out honestly. Dealers absolutely HATE a bad survey response.
Let the Dealership's owner know that they apparently failed to test the car after fixing the hose, and it was YOUR idea to start the car and inspect it before taking delivery that demonstrated it wasn't repaired correctly just yet.

I'm good friends with the local Chevy dealership's owner, and he would INSIST that I bring something like that to his attention.
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Old 12-27-2016, 02:16 PM   #41
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cbr1100xx,


I cannot tell you what you should do nor how you should feel. I however hope that things are taken care of and completed to your satisfaction.
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Old 12-27-2016, 02:16 PM   #42
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Keep on them and be sure to document everything! I certainly hope you've held off on the dealership survey too... another arrow to use if necessary. And don't forget the service survey too! Good luck with your endeavor.
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