12-27-2016, 09:37 AM | #29 | |
Drives: 2018 ZL1 Join Date: Oct 2011
Location: Huntingtown, MD
Posts: 1,138
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Quote:
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2018 ZL1…Many mods to come
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12-27-2016, 09:46 AM | #30 |
Drives: Subaru Tribeca Join Date: Nov 2016
Location: Toronto
Posts: 56
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Is it possible the car has suffered damage because of their negligence? If so get a new car from another dealer and give them their car back, I would suggest
Looks like this may be the consensus |
12-27-2016, 10:49 AM | #31 |
Drives: 2012 Camaro 2SS Join Date: Jul 2014
Location: Los Angeles
Posts: 211
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Man, that's a sad story. I won't ask the dealer name, but you're not too far from me. Is it safe to say the dealer is in the SD area?
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12-27-2016, 11:04 AM | #32 |
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Drives: '14 Jetta 1.8, '19 1SS Join Date: Mar 2010
Location: San Diego
Posts: 886
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12-27-2016, 11:07 AM | #33 |
Drives: 2017 2SS Hyper Blue Join Date: Dec 2016
Location: Houston TX
Posts: 550
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Sounds like Moe, Larry and Curly were working on your car. So sorry.
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12-27-2016, 11:08 AM | #34 | |
Drives: 2016 Red Hot 2SS Join Date: May 2016
Location: MA
Posts: 486
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Good luck OP! And very sorry to hear about this issue with your new Camaro. |
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12-27-2016, 11:16 AM | #35 |
Drives: 2017 2LT V6 Join Date: Nov 2016
Location: Atlanta, GA
Posts: 91
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It seems reasonable to demand a new motor, nothing less. Metal does not magically return to its original shape once it has been heated beyond design parameters. The leaks might be from the block, heads, who knows what. GM should replace the entire motor, no questions asked.
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12-27-2016, 11:40 AM | #36 |
Drives: 2016 1SS, 2017 JKU Wrangler Join Date: Mar 2016
Location: San Diego
Posts: 876
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That is definitely uncharacteristic of them. Please ask for Jack if you aren't already dealing with him. They typically take great care of customers with cars like this, which is why we get a ton of Corvette service business.
If they already said a hose was installed improperly I would imagine warranty would take care of anything you would need. |
12-27-2016, 11:43 AM | #37 | |
Drives: GM Vehicles Join Date: Jun 2010
Location: Michigan
Posts: 9,328
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Quote:
I’ve read through your thread and am sorry to learn of the difficulty you’ve experienced so early in your Camaro ownership. I understand how upsetting this may be as you want to be able to enjoy your car. We would like to provide another layer of assistance with the dealership while repairing your car. Please send us your VIN, full contact information, and dealership name in a private message so we can help in the best way possible. Steph B Chevrolet Customer Care
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12-27-2016, 11:49 AM | #38 |
Drives: Kubota 2640, 83 BMW R-65, 2017 1 SS Join Date: Nov 2016
Location: Craig, MT
Posts: 643
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Looks like the OP's day just brightened up a bit. Nice to see someone from Customer Service stepped in to help.
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12-27-2016, 12:03 PM | #39 |
Drives: S O L D Join Date: Aug 2016
Location: Ontario
Posts: 2,106
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I agree 100%...... That is GREAT to see........Let's hope for a great outcome......
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12-27-2016, 12:10 PM | #40 |
Drives: 2013 Triple Black ZL1 Vert M6 ECF Join Date: Mar 2011
Location: Trenton, Michigan
Posts: 7,047
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I would be sure to discuss this with both the Service Manager as well as the Dealership's general manager.
You might be surprised to see how much effect talking with the Dealership's owner or General Manager might have. I would assume that you would be getting a customer experience survey in the mail. Fill it out honestly. Dealers absolutely HATE a bad survey response. Let the Dealership's owner know that they apparently failed to test the car after fixing the hose, and it was YOUR idea to start the car and inspect it before taking delivery that demonstrated it wasn't repaired correctly just yet. I'm good friends with the local Chevy dealership's owner, and he would INSIST that I bring something like that to his attention. |
12-27-2016, 01:16 PM | #41 |
Drives: 2ss Nightfall Grey Join Date: Dec 2016
Location: Texas
Posts: 105
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cbr1100xx,
I cannot tell you what you should do nor how you should feel. I however hope that things are taken care of and completed to your satisfaction. |
12-27-2016, 01:16 PM | #42 |
Drives: 2017 Camaro 50th Anniversary 2SS Join Date: May 2016
Location: Austin, TX
Posts: 265
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Keep on them and be sure to document everything! I certainly hope you've held off on the dealership survey too... another arrow to use if necessary. And don't forget the service survey too! Good luck with your endeavor.
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