[2016SSmexico]

Hi camaro6.

New from mexico in this forum.
Proud owner of a 2016 camaro 2SS A8.

Great car, used to have an Ls3 camaro 2014 M6, also great car but no match for the 2016.

This threat is created with a sad "problem" from livernois motorsports.

15 days ago i tried to purchase a myCal for livernois custome tuning.
I had problems 'cause livernois don't send to shipping adress (texas)different from billing adress(mexico)

Found a way to purchase by an american friend of mine and finally recieve the MyCalibrator for my 2016 camaro.

Conected to the car, read my stock information, upload my cars information to the server and send the e-mail with all the information requiered by livernois.

Had been 6 days from now on and haven't recieve una comment, confirmation at this time.

The block me on facebook(messanger) and don't answer any of my e-mails since i recieve the tuner.

I'm not in a hurry, i just want what i pay for, doesnt matter if i recieve it next week as long they let me now... Not just ignore me.

They want no spam? Then keep in touch with my questions... I spend 700 bucks with them, besides it was a difficult decision to choose which tuner to buy... And this experience make me fell regret

Livernois, didn't want to go this far. But i work for myself... i demand to recieve what i pay for. A true post-customer service

Thanks.

[Livernois Motorsports]

We are definitely sorry to hear you are dissatisfied. Unfortunately, There isn't much info in the thread for me to use to look up specifics, but something seems off somewhere along the line. Please PM me your name, the name it was purchased under, and your email address that you have been communicating with so I can look into this matter further.

[2016SSmexico]

Private message send.

Thank you for your reply.

[Livernois Motorsports]

Originally Posted by 2016SSmexico

Private message send.

Thank you for your reply.

received, and we are looking into the specifics

[2016SSmexico]

Thanks.

Hope you have an answer for me before weekend starts

[Emoto]

[2016SSmexico]

Still waiting livernois...

[Livernois Motorsports]

I dug pretty deep into this for you, and I think I understand where all of the confusion is coming from.

See, we validate purchases vs. tune requests, but have no record of you purchasing a tuner. So when you submit your request, we go through and evaluate that it's a valid request. Being you account never showed any completed purchase, along with a fraud flag on your actual account due to having a mismatch in address, and name used for purchasing vs. name on the card, coupled with the fact that there was never a mention as to whom had actually purchased the device to confirm that it was indeed intended for you, this is where most of the situation was created from. So, with some delays due to these items, and being the weekend, we got it all sorted and they should be contacting you soon to get the tune queued up for download.

[2016SSmexico]

Ok, so the problem is solved.
Just need to wait a few days?

[63falcondude]

[Livernois Motorsports]

Originally Posted by 2016SSmexico

Ok, so the problem is solved.
Just need to wait a few days?

actually it's been queued up since yesterday for install

[2016SSmexico]

The car is a monster! Problem solved and the tuner is fantastic. Highly recomend livernois my calibrator for your tuning solution