Safelite destroyed my dashboard!

NYblack1le · 05-31-2019, 04:36 PM

Had my windshield replaced and noticed all these marks on the dash. No matter what I use I cannot get it out. Any recommendations ?

Lerch98 · 05-31-2019, 04:46 PM

looks like damage from a solvent.
The solvent dissolves the plastic and as such will leave permanent stains.
My guess is the person that installed the wind shield spilled the solvent cleaner when cleaning the window track.

DenverTaco07 · 05-31-2019, 04:47 PM

What's the matter, isn't not giving a shit about other people's property and doing the job half-assed the standard today?

You are blowing this way out of proportion, you should only care about your property as much as the stranger that's working on it.

and after my little rant of sarcasm. Sorry they F'd you like that. You should call them and see if they will treat you the way they should treat a customer who they've wronged. I think the only remedy that would suffice is total replacement of the dash, and that will mean they need to eat a shit ton of $$$, so I expect they will deny any responsibility.

NYblack1le · 05-31-2019, 04:52 PM

I have an appointment with them tomorrow. I know there going to try and feed me some
Bullshit on how they couldn’t have damaged it. Is the top part of the dash removable ?

Glen e · 05-31-2019, 04:53 PM

You need to find out what that was that dripped. Call Safelite and ask them. In addition, they should make a drive to your house and rectify.

Safelite is a big company, they’re not gonna like you going on social media laying waste to them at this point. Find out who owns the franchise that worked on your car and talk to him if they Stonewall you.

Gutling · 05-31-2019, 04:58 PM

top half is removable, i had mine off about a week or so ago looking for a rattle. not that bad of a job, but def something they should cover

mcintyre1969 · 05-31-2019, 05:06 PM

bignaz · 05-31-2019, 05:38 PM

I had Safelite do mine but but you have to do it the right way. Take it to the dealership and have them do it. They contract it out to Safelite being certified service there is a quality they must maintain. They got glue on my a pillar. I called the dealership they said they would call back. Week later I contact gm and that day the dealership calls me back saying bring it back so they can fix it. They attempted to clean it didn't work the ordered the replacement parts on the spot and put them in. Then hit Safelite with a big bill.

Certified dealership is the way to go. They give you any lip contact gm directly and they will get that fixed really fast.

But by law unless the paperwork you signed said they are not responsible for any damage or that you looked the job over and did not find any damage they must pay for it. They must fix or replace that dash to the see better condition. You have the right to use any repair shop or dealership you choose they can not tell you they will only pay for it if done at fast eddys hack shop.

Check up on your states laws. Knowing NY they probably have laws over that guy farting withen 20 feet of your car on a Tuesday after sunrise why faceing south East.

Take to social media. Tweet pictures and tag them. Have people retweet. And always remember. Sqeeky wheel gets the oil.

Scraps0f · 05-31-2019, 05:39 PM

Sorry to hear that. I just used safe lite to replace my window up here in Buffalo. Luckily the gentlemen that worked on it was very careful and I couldn't have been more great full, he barely even used the throttle moving the car into the work area. Really hope they take good care of your situation.

NYblack1le · 05-31-2019, 05:46 PM

I’ll have more info tomorrow. I do not have any social media so I can’t post up anywhere. Hopefully they do the right thing and this doesn’t became a monster of a headache.

Yanniz · 05-31-2019, 06:25 PM

Our insurance for work vehicles uses them. They’ve always done a great job, we use mobile service, and they always ask us to inspect the vehicle after the work.

Didn’t you inspect it after they were done?

Need4Camaro · 05-31-2019, 07:01 PM

Not trying to be that guy and all but why is everyone here needing new windshields so soon? Just wondering.

DenverTaco07 · 05-31-2019, 07:03 PM

Quote:

Originally Posted by Need4Camaro

Not trying to be that guy and all but wuhy is everyone here needing new windshields so soon? Just wondering.

it only takes one rock on the highway going 65mph... could happen the day you drive it off the lot.

wjones14 · 05-31-2019, 08:55 PM

Looks like the upper dash cover with HUD is $153 from GM. https://www.gmpartscenter.net/auto-p...omponents-scat

Peanuts for a company like Safelite. I wouldn't expect them to argue over it.

05-31-2019, 04:36 PM	#1
NYblack1le Drives: 2018 1SS 1LE Join Date: Dec 2012 Location: NY Posts: 395	Safelite destroyed my dashboard! Had my windshield replaced and noticed all these marks on the dash. No matter what I use I cannot get it out. Any recommendations ? Attached Images

05-31-2019, 04:47 PM	#3
DenverTaco07 Drives: 2017 SS 1LE, 2017 Volt, 2013 Pilot Join Date: May 2014 Location: Colorado Posts: 4,274	What's the matter, isn't not giving a shit about other people's property and doing the job half-assed the standard today? You are blowing this way out of proportion, you should only care about your property as much as the stranger that's working on it. and after my little rant of sarcasm. Sorry they F'd you like that. You should call them and see if they will treat you the way they should treat a customer who they've wronged. I think the only remedy that would suffice is total replacement of the dash, and that will mean they need to eat a shit ton of $$$, so I expect they will deny any responsibility. __________________ 2017 SS 1LE \| HBM \| Vortech V3-Si supercharger (620RWHP and 575ft lbs) \| PDR \| Black Bowties \| Illuminated Front Black Bowtie \| Illuminated Door Sills \| Smoked Tails \| vented seats mod

05-31-2019, 04:53 PM	#5
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	You need to find out what that was that dripped. Call Safelite and ask them. In addition, they should make a drive to your house and rectify. Safelite is a big company, they’re not gonna like you going on social media laying waste to them at this point. Find out who owns the franchise that worked on your car and talk to him if they Stonewall you. __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

05-31-2019, 05:06 PM	#7
mcintyre1969 Drives: 1968 SS/RS, 2006 H2 2016 2SS White Join Date: Sep 2015 Location: Texas ( Southern Moron) Posts: 770	__________________ 2016 2SS White fully loaded

05-31-2019, 08:55 PM	#14
wjones14 Drives: 2021 BMW M2 Competition Join Date: Oct 2008 Location: Niantic CT Posts: 775	Looks like the upper dash cover with HUD is $153 from GM. https://www.gmpartscenter.net/auto-p...omponents-scat Peanuts for a company like Safelite. I wouldn't expect them to argue over it. __________________ 2021 BMW M2 Competition 6MT 2011 Candy Lime Green Kawasaki Z1000 (1/4 mile - 10.38 @ 129.61 mph - stock) ---------- Previous: 2018 Summit White 2SS 1LE; 2015 MINI Cooper F56 6MT; 2015 BMW M235i 6MT; 2003 MINI 5MT; 2005 Mustang GT 5MT

05-31-2019, 04:46 PM	#2
Lerch98 Drives: 2017 2SS black on black on black. Join Date: May 2017 Location: Milwaukee Posts: 276	looks like damage from a solvent. The solvent dissolves the plastic and as such will leave permanent stains. My guess is the person that installed the wind shield spilled the solvent cleaner when cleaning the window track.

05-31-2019, 04:52 PM	#4
NYblack1le Drives: 2018 1SS 1LE Join Date: Dec 2012 Location: NY Posts: 395	I have an appointment with them tomorrow. I know there going to try and feed me some Bullshit on how they couldn’t have damaged it. Is the top part of the dash removable ?

05-31-2019, 04:58 PM	#6
Gutling Drives: 2017 Chevrolet Camaro 2.0 LT Join Date: Apr 2017 Location: Dillsboro, NC Posts: 202	top half is removable, i had mine off about a week or so ago looking for a rattle. not that bad of a job, but def something they should cover

05-31-2019, 05:38 PM	#8
bignaz Drives: 2019 ZL1 1LE Join Date: Mar 2014 Location: Georgia Posts: 182	I had Safelite do mine but but you have to do it the right way. Take it to the dealership and have them do it. They contract it out to Safelite being certified service there is a quality they must maintain. They got glue on my a pillar. I called the dealership they said they would call back. Week later I contact gm and that day the dealership calls me back saying bring it back so they can fix it. They attempted to clean it didn't work the ordered the replacement parts on the spot and put them in. Then hit Safelite with a big bill. Certified dealership is the way to go. They give you any lip contact gm directly and they will get that fixed really fast. But by law unless the paperwork you signed said they are not responsible for any damage or that you looked the job over and did not find any damage they must pay for it. They must fix or replace that dash to the see better condition. You have the right to use any repair shop or dealership you choose they can not tell you they will only pay for it if done at fast eddys hack shop. Check up on your states laws. Knowing NY they probably have laws over that guy farting withen 20 feet of your car on a Tuesday after sunrise why faceing south East. Take to social media. Tweet pictures and tag them. Have people retweet. And always remember. Sqeeky wheel gets the oil.

05-31-2019, 05:39 PM	#9
Scraps0f Drives: 2018 NGM ZL1 Join Date: Jul 2018 Location: Buffalo Posts: 145	Sorry to hear that. I just used safe lite to replace my window up here in Buffalo. Luckily the gentlemen that worked on it was very careful and I couldn't have been more great full, he barely even used the throttle moving the car into the work area. Really hope they take good care of your situation.

05-31-2019, 05:46 PM	#10
NYblack1le Drives: 2018 1SS 1LE Join Date: Dec 2012 Location: NY Posts: 395	I’ll have more info tomorrow. I do not have any social media so I can’t post up anywhere. Hopefully they do the right thing and this doesn’t became a monster of a headache.

05-31-2019, 06:25 PM	#11
Yanniz Drives: Chevrolet Camaro Join Date: Apr 2019 Location: Snohomish Posts: 73	Our insurance for work vehicles uses them. They’ve always done a great job, we use mobile service, and they always ask us to inspect the vehicle after the work. Didn’t you inspect it after they were done?

05-31-2019, 07:01 PM	#12
Need4Camaro Drives: '17 Camaro 2SS & '99 Camaro Z28 Join Date: Feb 2014 Location: Austin, TX Posts: 1,836	Not trying to be that guy and all but why is everyone here needing new windshields so soon? Just wondering.

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