Dealer can't get parts, zl1 has been down over a month

tomster · 11-07-2023, 11:09 AM

Is anybody had any luck or is there a good contact for someone at GM to help escalate when a car's been down for an extended period of time?

My 2022 ZL1 1LE has been down for an extended period of time, The front passenger strut mount has come apart and it's not drivable.

Just looking to see if anybody had any luck escalating things through GM?

bootss · 11-07-2023, 11:56 AM

I have a parts order in for over a month for some mundane plastic and it keeps getting kicked back.

Until this strike is resolved I wouldn't expect to get anything.

Vigilante375 · 11-07-2023, 12:32 PM

Sad thing is that you could find it online somewhere and have it to you in a couple of days.

Best you could do is contact Customer Care at GM. Just Google the number and explain your situation.

Spaceme1117 · 11-07-2023, 03:14 PM

Maybe see if you can get the parts online, bring them to dealership, and have them re-imburse you.

Broooster · 11-07-2023, 03:22 PM

Just give it a little more time. I've been waiting on some bolts since Sept. They finally shipped last Friday. The strike has everything backed up.

taylorforschool@gmail.com · 11-07-2023, 03:37 PM

Strike has nothing to do with it. I waited 4 months for a rebuilt trans last year as they claimed GM had no new transmissions available. All the while they are literally manufacturing vehicles with my 10-speed in them. Later to find out there were other members getting warranty replacement transmissions NEW. Not taking that long either. GM does what they want with your money and your time.

Bumbleboy92 · 11-07-2023, 04:01 PM

Not just GM, I’ve been waiting on a center console lid for my X5 from BMW since June and all they tell me is ‘back ordered in Germany’

I’ll be holding them to the free install since I ran out of warranty after they ordered the part.

SnakeEyeSS · 11-07-2023, 06:42 PM

Quote:

Originally Posted by Bumbleboy92

Not just GM, I’ve been waiting on a center console lid for my X5 from BMW since June and all they tell me is ‘back ordered in Germany’

I’ll be holding them to the free install since I ran out of warranty after they ordered the part.

20 years ago I had a E30 part "on a boat somewhere" for over a year. I'm guessing it sank because I had just stopped asking if it came in.

DangerZL1 · 11-07-2023, 06:50 PM

GM transports most of their own parts from their distribution centers. Dealers weren’t able to get parts during the strike. Hopefully now that it is over things will begin to get back to normal. I’m waiting on a fuel line that was back ordered before the strike. I’ve been trying to get in touch with the service advisor all day to see if he has an update.

Vtor_ZL1 · 11-07-2023, 09:42 PM

Even without the strike, parts for camaro were hard to come by in 2022... headlight.. over 6 months!

Oldslowtired · 11-11-2023, 08:07 PM

Is there a Hendrick dealer near you? I just took mine in for the rt front strut. They will have it back together this week. Evidently they have those in stock.
Good luck.

diegoalv · 11-13-2023, 03:32 PM

Try a different dealer of course. You can contact durango motor company customer service and see if they are able to help you.
I know it can be very frustrating when things can't be delivered on time and when dealer takes his time to answer one simple email.
I think there is nothing we can do about that except writing our reviews about good/bad customer services.

DILLIGAF · 11-14-2023, 01:24 PM

Been waiting almost three months for a seat cover.

NewCamaroGuy2018 · 11-14-2023, 07:28 PM

When a lifter froze it took 13 weeks, May to August 2023 to get 16 lifters and 16 push rods. One frozen lifter in each bank so all had to be replaced per GMC.

11-07-2023, 11:09 AM	#1
tomster RedLine Drives: 2022 ZL1 1LE Join Date: Dec 2012 Location: Chicago area Posts: 792 View My Garage	Dealer can't get parts, zl1 has been down over a month Is anybody had any luck or is there a good contact for someone at GM to help escalate when a car's been down for an extended period of time? My 2022 ZL1 1LE has been down for an extended period of time, The front passenger strut mount has come apart and it's not drivable. Just looking to see if anybody had any luck escalating things through GM? __________________ 2018 GMC 2500 "Blue" (Sold) 2018 ZL1 1LE Hyper Blue" (Sold) 2018 CTS-V "Black" (Sold) 2022 GMC 2500 "Blue" 2022 ZL1 1LE 6spd "Rapid Blue" 2023 ZL1 1LE Auto Rapid Blue (ordered)

11-07-2023, 03:37 PM	#6
taylorforschool@gmail.com PKG4U Drives: 2018 ZL1 Join Date: May 2021 Location: Huntsville AL Posts: 631 View My Garage	Strike has nothing to do with it. I waited 4 months for a rebuilt trans last year as they claimed GM had no new transmissions available. All the while they are literally manufacturing vehicles with my 10-speed in them. Later to find out there were other members getting warranty replacement transmissions NEW. Not taking that long either. GM does what they want with your money and your time. __________________ 2020 Camaro LT1. Bought 10/2020 \| GM PERF. CAI \| GM Muffler Delete (Performance Exhaust 4” tips). \| SOLD 1/2022\| 2018 ZL1 Summit White \| Bought 1/2022 \| PDR, Recaros, Carbon Dash, WeaponX Hx System, Apex SM-10 in ZLE fitment w/PS4S Mods after Warranty “Imma keep it stock”

11-07-2023, 04:01 PM	#7
Bumbleboy92 Long hauler Drives: 2022 Camaro 2SS 1LE Join Date: Mar 2017 Location: Houston, TX Posts: 1,622 View My Garage	Not just GM, I’ve been waiting on a center console lid for my X5 from BMW since June and all they tell me is ‘back ordered in Germany’ I’ll be holding them to the free install since I ran out of warranty after they ordered the part. __________________ 2022 2SS 1LE - Cold Air Inductions Elite Carbon CAI 2016 1LT v6 - Totaled Happiness: Infinite

11-07-2023, 09:42 PM	#10
Vtor_ZL1 Who Needs to KNOW? Drives: 18 ZLE Join Date: May 2018 Location: Left Side of the Moon Posts: 1,771	Even without the strike, parts for camaro were hard to come by in 2022... headlight.. over 6 months! __________________ ing for grip. Are you in the NY/NJ/PA/CT region? Join us for autox fun at MetLife Stadium. HUGE lots, tons of runs. http://www.motorsportsne.com/

11-13-2023, 03:32 PM	#12
diegoalv Drives: camaro ss Join Date: Jul 2022 Location: New York Posts: 6	Try a different dealer of course. You can contact durango motor company customer service and see if they are able to help you. I know it can be very frustrating when things can't be delivered on time and when dealer takes his time to answer one simple email. I think there is nothing we can do about that except writing our reviews about good/bad customer services. Last edited by diegoalv; 11-15-2023 at 04:32 AM.

11-07-2023, 11:56 AM	#2
bootss Drives: 2021 ZL1 1LE with PDR Join Date: Oct 2022 Location: New Hampshire Posts: 263	I have a parts order in for over a month for some mundane plastic and it keeps getting kicked back. Until this strike is resolved I wouldn't expect to get anything.

11-07-2023, 12:32 PM	#3
Vigilante375 Drives: 2018 Camaro ZL1 Join Date: Aug 2018 Location: Georgia Posts: 1,370	Sad thing is that you could find it online somewhere and have it to you in a couple of days. Best you could do is contact Customer Care at GM. Just Google the number and explain your situation.

11-07-2023, 03:14 PM	#4
Spaceme1117 Drives: 2017 Camaro SS, 2011 Corvette GS Join Date: Feb 2019 Location: Erlanger, Kentucky 41018 Posts: 815	Maybe see if you can get the parts online, bring them to dealership, and have them re-imburse you.

11-07-2023, 03:22 PM	#5
Broooster Drives: Sharkskin Metallic ZL1 Join Date: Mar 2023 Location: S.E. MI Posts: 59	Just give it a little more time. I've been waiting on some bolts since Sept. They finally shipped last Friday. The strike has everything backed up.

11-07-2023, 06:50 PM	#9
DangerZL1 Drives: 2023 Black ZL1 Auto Join Date: Oct 2009 Location: FEMA Region 4 Posts: 2,935	GM transports most of their own parts from their distribution centers. Dealers weren’t able to get parts during the strike. Hopefully now that it is over things will begin to get back to normal. I’m waiting on a fuel line that was back ordered before the strike. I’ve been trying to get in touch with the service advisor all day to see if he has an update.

11-11-2023, 08:07 PM	#11
Oldslowtired Drives: Bought hooligan317’s ZL1 Join Date: Mar 2022 Location: NC Posts: 9	Is there a Hendrick dealer near you? I just took mine in for the rt front strut. They will have it back together this week. Evidently they have those in stock. Good luck.

11-14-2023, 01:24 PM	#13
DILLIGAF Drives: 2023 ZL1 M6 Rapid Blue Join Date: Aug 2007 Location: Western NY Posts: 357 View My Garage	Been waiting almost three months for a seat cover. __________________ 2023 Rapid Blue ZL1 M6 \| Corsa NPP \| Corsa Carbon Fiber Intake \| Hardwired Valentine1 Gen 2 \| Pro Clip Phone Mount \|

11-14-2023, 07:28 PM	#14
NewCamaroGuy2018 2022 Vivid Orange ZL1 1LE Drives: Firebirds - 1970,1974,1997,1999 Join Date: May 2018 Location: San Jose Posts: 17	13 weeks for lifters and pushrods When a lifter froze it took 13 weeks, May to August 2023 to get 16 lifters and 16 push rods. One frozen lifter in each bank so all had to be replaced per GMC.

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