Kudos

Smokin19 · 07-20-2020, 01:27 PM

Came back from an event and next morning, rear tire flat. Pumped it up looked and found screw in tire. Sunday, nothing open. Called the local Discount Tire I do business with this morning, "can you patch my tire". Man said bring it right in (8 am).

So, I air the tire up (slow leak) and drive to his shop. They take my car in after a 10 min wait. The store was really busy. They had wheel off and patch repaired quick . After road force rebalance, the wheel was put back on.

Go back to desk and ask for bill. Mgr says, " no charge". About fell backwards. I am a repeat customer for multiple vehicles. Gave the man lunch money and left.

This business Discount Tire, will continue to get my business.

BenDiem · 07-20-2020, 02:00 PM

^They will continue to get my business as well.
Similar situation happened to me too.
Looking at A/S tires now, and will be ordering them from DT.
Cheers/B

Marty31 · 07-22-2020, 08:14 AM

I like stories like this. Good people and good businesses.

L8Apex · 07-22-2020, 09:20 AM

Good to hear that, I've gotten the great and friendly car service from them as well, they are they first in-town tire shop I go to when I need something.

Yellow Beast · 07-22-2020, 09:39 AM

Most places will fix a flat for free here in Connecticut. I usually tip the tech.

rspitler · 07-22-2020, 11:54 AM

And I had just the opposite. Went in to have a slow leak repaired and informed (after waiting nearly an hr, and no other customers) that the tire needed to be replaced and couldn't be fixed. "And by the way, we don't have the same tire in stock and so you'll need all four replaced. Here's the estimate. One other thing, we performed a safety inspection of your vehicle and are happy to report there are no issues". My reply, no thanks and why did it take nearly an hr to tell me this when all I asked for was a tire repair. A quick look under the car would've determined if a repair was possible. The leak was slow and I took it to my local mechanic the next day. He had the tire and replaced it.
Later that day, I went into the trunk to discover Discount took my trunk apart to get to the battery. Why? Don't know and don't care. Will NEVER use Discount Tire again.

s346k · 07-22-2020, 02:41 PM

this is why i do tire stuff myself. if i need tires mounted i take the wheels off the car. luckily i know a few ppl with tire machines and balancers if needed. i can do any repair myself.

tire places can some of the greasiest places around.

07-20-2020, 01:27 PM	#1
Smokin19 Drives: 19' ZL1 A10, w/pdr Join Date: Sep 2014 Location: S.W. ohio Posts: 1,418	Kudos Came back from an event and next morning, rear tire flat. Pumped it up looked and found screw in tire. Sunday, nothing open. Called the local Discount Tire I do business with this morning, "can you patch my tire". Man said bring it right in (8 am). So, I air the tire up (slow leak) and drive to his shop. They take my car in after a 10 min wait. The store was really busy. They had wheel off and patch repaired quick . After road force rebalance, the wheel was put back on. Go back to desk and ask for bill. Mgr says, " no charge". About fell backwards. I am a repeat customer for multiple vehicles. Gave the man lunch money and left. This business Discount Tire, will continue to get my business. __________________ BTR Stg II cam w/ 38% fuel lobe, ARH 2" headers into 3" w/cats, AWE Touring, Kong X port, Weapon X triple ht exchangers, NW 103, Rotofab big gulp, DSX lowside, TCM tune, BMR Lockout, Mustang dyno 720 rwhp, 634 rwtq.

07-20-2020, 02:00 PM	#2
BenDiem Drives: Chevy Camaro SS 1LE Join Date: Jun 2020 Location: Midwest Posts: 23	Great Customer Service ^They will continue to get my business as well. Similar situation happened to me too. Looking at A/S tires now, and will be ordering them from DT. Cheers/B __________________ Current: ‘20 Camaro 1SS 1LE; Crush; Just a few interior/exterior mods; ‘19 991.2 TT; ‘19 M240 iX ‘17 G63; ‘17 Macan S Previous Chevys: ‘89 Z24; ‘09 C6 Z06; ‘12 C6 Z06; ‘12 C6 Base; ‘13 C6 ZR1

07-22-2020, 02:41 PM	#7
s346k Drives: like an old lady Join Date: Jun 2012 Location: indiana Posts: 2,276	this is why i do tire stuff myself. if i need tires mounted i take the wheels off the car. luckily i know a few ppl with tire machines and balancers if needed. i can do any repair myself. tire places can some of the greasiest places around. __________________ 2016+ camaro: everyone’s first car

07-22-2020, 08:14 AM	#3
Marty31 Drives: 2019 ZL1 A10 Join Date: Aug 2018 Location: Saratoga, NY Posts: 125	I like stories like this. Good people and good businesses.

07-22-2020, 09:20 AM	#4
L8Apex Drives: 2016 2SS Join Date: Feb 2019 Location: Prospect, KY Posts: 299 View My Garage	Good to hear that, I've gotten the great and friendly car service from them as well, they are they first in-town tire shop I go to when I need something.

07-22-2020, 09:39 AM	#5
Yellow Beast TD Drives: 2017 2SS, 2014 Mercedes C300 Join Date: Feb 2020 Location: Connecticut Posts: 248	Most places will fix a flat for free here in Connecticut. I usually tip the tech.

07-22-2020, 11:54 AM	#6
rspitler Drives: 2017 SS Convertible Join Date: Nov 2017 Location: Rockledge, Fl Posts: 65	And I had just the opposite. Went in to have a slow leak repaired and informed (after waiting nearly an hr, and no other customers) that the tire needed to be replaced and couldn't be fixed. "And by the way, we don't have the same tire in stock and so you'll need all four replaced. Here's the estimate. One other thing, we performed a safety inspection of your vehicle and are happy to report there are no issues". My reply, no thanks and why did it take nearly an hr to tell me this when all I asked for was a tire repair. A quick look under the car would've determined if a repair was possible. The leak was slow and I took it to my local mechanic the next day. He had the tire and replaced it. Later that day, I went into the trunk to discover Discount took my trunk apart to get to the battery. Why? Don't know and don't care. Will NEVER use Discount Tire again.

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