OnStaR!!!!!!

[OnStar Advisor]

Originally Posted by AztecCamaro

I've found that every time I've called onstar for help, the person on the other side didn't know Didley squat about cars. Called one time to verify the engine oil capacity on my LFX and the guy goes, "I'll run a diagnostic, you have 99%life left."

" I know....I just changed the oil... Now how much does it take?"

Another time I called because my tpms when wack and shut off and the kind lady said, " your front left tire is at 30 psi"

Me: "yes but what's wrong with my sensors?"

AztecCamaro,

I’d like to provide a little clarification.

OnStar is embedded in several different makes and models of vehicles and Advisors are trained and knowledgeable on all aspects of the OnStar system and the information available from each vehicle.

For vehicle specific concerns we refer to GM Customer Assistance Center (CAC) that would be able to provide more accurate information in regards to your specific vehicle specs. Once a diagnostic is ran and nothing in found on our systems the Advisor can connect you with CAC for further assistance, or you can reach them at 866-522-9559.

I hope this helps.

-Jessica, OnStar Advisor
Social Media Team

[firedrop]

Wall of text crits you for 9999 damage. You die.

[RubberChicken]

Originally Posted by Wilsonation

I wouldn't be so quick to judge! I've had quite a few similar situations with companies that others close to me swore by. Example, Comcast gave us hell when trying to drop JUST the television service but keep the phone and internet. (talking 6 years after the two year contract expired.) Another to come to mind would be Planet Fitness, can't cancel by phone, email, or internet. Absolutely have to be at the gym in person to cancel. And only between 9-5 when the Manager is on duty. Then he will try to talk you into staying. Then he will come up with some bullshit extra charge that he says has been on your account for months and you have to pay before canceling or they will continue to bill monthly. Only threatening legal action gets them to let you finally cancel...

So just saying, don't be so quick to judge!

After the Credit Card Act was passed in 2009, one of my card holders decided to hike the rate to 29.99%. I only had 2 cards and the other bank/cardholder didn't do this. Citibank however decided that my 9.99% interest wasn't good enough. After the warning period wore off I saw my minimum payment triple. I called them to ask them what was up and they said, compliant with the Credit Card Act of 2009, that they were obligated to increase my rate to 29.99%. They said they had mailed me warning that this would happen and I was supposed to have responded during that time if I didn't want my rate increasing. Of course, I didn't receive anything from them stating such. So when I told them to reduce the rate they refused. So two months later I paid the card off in full and then called them to cancel the account. The agent kept throwing petty offers at me in an attempt to change my mind. When I refused and demanded closure of the account the fourth time, they told me to wait while they got an "account closure specialist" on the phone. Guess what she did? Yep, she tried to convince me to keep the account open. She asked "May I ask why you're closing your account with us?" I told her it's because they jacked up my interest rate to 29.99%. She replied that they were within their legal right to do so, and I replied that I am within my legal right to close the account. She then offered to drop the rate down to 16%, which of course is still BS. I told her when I called in two months ago I asked for the rate to be dropped and they insisted it could not be done.So I asked why now, all of the sudden, it could be dropped. She came up with some lame excuse basically blaming it on a "miscommunication" with whomever I spoke with. I told her that if her agents were so hard of hearing or couldn't understand English then that's even more incentive for me to cancel. At this point she was really frustrated and finally said she would close my account. I also told her that I would tell my story to anyone and everyone who would listen. Would you believe she actually told me that I could be liable for slander if I did that???

[union894]

I would NEVER give onstar or xm a cc, they are both crooks!

[Chevrolet Customer Svc]

We do document concerns for the appropriate departments and appreciate the feedback!

Jessica
Chevrolet Customer Care

Originally Posted by bb040

Jessica
Chevrolet Customer Care

you should tell offstar if they would like some of our money they need to roll with the times ...the only thing i would have them for would be the lock out service and the anti theft tracking and shut down..nothing else more and make it affordable NOT like it is now.Then they might have something worth having ...right now as it stands it's a total rip off

[MrCool]

Wow! I have to warn my friend about this! This is crazy!

[Norm Peterson]

Originally Posted by Earthshaker6

Don't be "That guy/gal" that drives like an idiot and you don't have to worry about what OnStar sees when you are driving!

There is more to privacy than whether or not your speed or location can be tracked.

Privacy also includes the right to not be disturbed or interrupted by unsolicited advertising or other messages. I hope that you agree that being subjected to such communications while driving represents a distraction that should be avoidable.

I don't know about you, but I've found one of the nicest things about driving is that you get to step away from the rest of the world for a little while. This used to be a near-absolute driving privilege, with only the physical presence of your car's passengers excepted. Don't under-estimate the value of a little down-time.


Norm

[JTruck]

Originally Posted by RubberChicken

To the OP, whomever you talked to at OnStar the first time should be fired. Not only can a company like this NOT refuse to cancel your service, they have to honor the request to cancel for whatever reason. If you say you don't like the service then that should be good enough for them. You should have immediately asked for a manager. And if that failed, asked for their manager's manager. You can also threaten to report them to the Better Business Bureau (http://www.bbb.org/us/Consumer-Complaints/) - I don't know if OnStar would fall under the general category or the Auto Warranties. I assume it would be general. I think I would also have the credit card company tell me exactly the name of that merchant law they used on you and what section of the law pertains to your situation.

Personally, I've never used OnStar and I hope never to have to. Just like Satellite radio, to me its a waste of money.

BBB is such a joke, it's an idle threat. It's a company that collects reports about other companies. They have no legal power nor credibility. I never care about BBB credited or if there is BBB dispute, from my own personal experiences with my father's business, the only people that go on that are disgruntled customers that felt "wronged" even though it was their fault.

[AztecCamaro]

Originally Posted by OnStar Advisor

AztecCamaro,

I’d like to provide a little clarification.

OnStar is embedded in several different makes and models of vehicles and Advisors are trained and knowledgeable on all aspects of the OnStar system and the information available from each vehicle.

For vehicle specific concerns we refer to GM Customer Assistance Center (CAC) that would be able to provide more accurate information in regards to your specific vehicle specs. Once a diagnostic is ran and nothing in found on our systems the Advisor can connect you with CAC for further assistance, or you can reach them at 866-522-9559.

I hope this helps.

-Jessica, OnStar Advisor
Social Media Team

My qualm is not that they are not helpful because they did try to help to their full extent. My statement was that they are not knowledgable about general car systems and couldn't offer any suggestions on how to proceed. Ex) I got a message saying to service stabilitrak. I called to get a diagnosis. The diagnosis came up clean. I asked what I should do an the rep said, "I don't know, nothing is there so I don't have any suggestions."

I suggest you train or hire associates who have a basic working understanding of how a vehicle works and what "oil capacity" means

[SSGUNNER]

Im over onstar. Gave them my money for 2 yrs. Wont make that mistake again. 18.95 is stupid bro. Not worth the money.

[Nemo13]

Ok... WTF?! Onstar is not only in our cars, but here on this forum?!

-Jessica, OnStar Advisor
Social Media Team

Jessica
Chevrolet Customer Care

So is this Jessica?

[DarrenJ]

I've been paying for On-Star on 5 (and up to 6) vehicles at a time. I received a e-mail from them that the Camaro was having "issues" and they couldn't report my mileage back to my insurance company due to a communication issue, so I called to see what the problem was. I talked to a female consultant in the technical department and she told me I needed to drive the car more often, I informed her I left the car parked for the discount and it was a weekend car and, frankly, it wasn't any of her business how much I needed to drive the car. She then informed me if I wanted the mileage reported to my insurance company, I needed to drive it more. Endless to say, I dropped the service on a couple of my vehicles. She didn't really seem to care, I did keep the service on the cars my daughter and wife drive. Glad I'm not spending that money anymore. Don't miss it, didn't appreciate the rude treatment, wish I had been treated like that sooner, I could have saved money sooner.

[Jenner]

I gave them my cc number when I bought my car, but before the 6 months ended I got a new number and they called to get the new number and I told them I didn't want and they were cool about it..

[JCunningham]

you sure you were talking to onstar. they cant tell you you cant cancel and they dont have acceptable reasons for canceling. Maybe the operator you talked to was quitting and thought she would have some fun.