02-21-2018, 01:16 PM | #15 |
Drives: 2016 SS Mosaic Black Join Date: Jul 2012
Location: Murfreesboro, TN
Posts: 438
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Yea now I'm thinking about that too.
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02-21-2018, 01:25 PM | #16 |
Banned
Drives: 6 on the Flo' Super Sport Join Date: Jan 2011
Location: md
Posts: 1,925
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I'm not sure about the tach but I will be willing to bet you that know way in hell did they contact GM again about that wheel due to the fact they already damaged 2 of them right in their own shop. They are probably BSing you on that one. Sounds like you have more of bad dealer issue than anything else.
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02-21-2018, 01:42 PM | #17 |
Drives: 2016 SS Mosaic Black Join Date: Jul 2012
Location: Murfreesboro, TN
Posts: 438
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I'm hoping that's the case. I want GM to know the cheap that some of their dealers do to their customers. They were happy to take my money for payment of the car but that's when caring stops.
I feel like the tech that damaged the first wheel was being vindictive when he installed the wheel last time. He acted surprised that he could have damaged the wheel. Powdercoat is extremely hard to damage. That's why it's used on wheels. You practically need a grinder to remove it if it's applied correctly. |
02-21-2018, 01:44 PM | #18 | |
Drives: 17 1SS 6MT, 09 Tacoma TRD Sport Join Date: Nov 2017
Location: Colorado
Posts: 149
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Quote:
Bad service deserves to be exposed, and if they don't correct it, they should lose their jobs. It burns me up I can't trust any dealership near me to touch my car, it's sad but it's a fact, at least around here, they are ALL incompetent. Good luck dudes, I count myself lucky I have a good indie mechanic. |
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02-21-2018, 03:37 PM | #19 | |
Drives: 2017 ZL1 A10 Join Date: Nov 2009
Location: Pearland, TX
Posts: 465
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Quote:
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02-21-2018, 03:43 PM | #20 |
Drives: 2023 BMW M4 Competition Join Date: Dec 2012
Location: USA
Posts: 657
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Sucks what happened with your wheel but the title of this thread is pretty much "clickbate".
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2023 BMW M4 Competition (daily)
2022 ZLE M6 (weekend toy) 2022 BMW X3m40i Past: 2022 Tesla S Plaid 2020 Shelby GT500 sold 2019 Hellcat Redeye-traded for new GT500 2019 ZL1 A10 - sold (meh) 2019 Tesla M3P 2016 Hellcat Challenger - A8 sold but never forgotten 2016 Camaro 2SS M6 2014 Mustang GT A6 2012 Mustang GT M6 "brembo" 3.73/FBO 2012 Camaro SS L99 (Wife's)- slow |
02-21-2018, 03:43 PM | #21 |
Drives: 2016 SS Mosaic Black Join Date: Jul 2012
Location: Murfreesboro, TN
Posts: 438
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At my retail job we have the same survey system. If you get less than a 9 you fail. Customer may even say great service and give you an 8 but you failed.
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02-21-2018, 04:58 PM | #22 |
Honestly after they screwed up the second time I would have gone to another dealership. They obviously do not know what they are doing from the service manager to the techs.
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02-21-2018, 05:10 PM | #23 |
Drives: 2017 Camaro 50th Anniversary 2SS Join Date: May 2016
Location: Austin, TX
Posts: 265
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Maybe it's time to blast this on social media and contact the local news agency to draw attention + a conversation with the GM might be worth a try before going down this road.
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50th Anniversary Edition 2SS, NFG, BLACK, M6, MRC, NPP, BLACK BOWTIES
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02-21-2018, 05:10 PM | #24 |
CamaroFans.com
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...and posted in the wrong section.
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02-21-2018, 05:10 PM | #25 | |
Drives: '18 Zl1. '18 GT350. Join Date: Dec 2016
Location: Katy
Posts: 2,104
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Quote:
Wrong. You blow them up. That is what those satisfaction surveys are for. Point example. I used to buy ALL of my Chevy's from Mac Haik here in Houston. I bought my '14 Zl1, 17 Silverado, and '16 Z06 from them. Well, when it came time to buy my '18 Zl1, they along with Westside Chevy had the only Gray Zl1's in town. Mac Haik wanted $71k for their, Westside $68k. Same car. Same options. Anyhow, I bought at Westside, with my discount and Westside through in some cash and free tint, walked out $59k OTD. I blasted Mac Haik online. They continue to email me wanting my business back and I was a dead loyal customer to them. They wouldn't budge off their $71k sticker. I said, fuk off. I'm finally going to go somewhere else. Anyhow, this is a Billion $ industry. You put them on blast when you can.
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There's only 2 people I trust. 1 of them is me, the other's not you. 2018 Zl1. 1199 RWHP/931 TQ.
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02-21-2018, 05:13 PM | #26 | |
Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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Quote:
Buta dealer does like a good score. So before you blast them -if this is a dealer you want to work with-, go in to the service manager, tell him you got the survey and you want to give them a good score, but you can't. I guarantee you he'll try and work it out with you. If he doesn't find another dealership, there are jerks out there.
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Last edited by Glen e; 02-21-2018 at 06:01 PM. |
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02-21-2018, 05:42 PM | #27 |
Drives: 16 2ss, NPP, MRC, Sunroof, Grey A8 Join Date: May 2016
Location: Concord
Posts: 71
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I've had my dealership call back, after giving them a bad rating. Took my car for a rear differential fluid change for the groaning cold start turn ( still there btw ). Appointment was made 11:20am, sat in their waiting room till 6pm. Only to hear my car 30minute prior to closing. Never went back to them. So yes doing those Survey does impact them a lot.
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02-21-2018, 05:44 PM | #28 | |
Drives: 2016 2SS M6 Mosaic Blk Met-SOLD Join Date: Jun 2016
Location: KY
Posts: 2,934
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Quote:
My dealer told me that on the survey, only the top score counted. Anything else they did not get credit for.
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