East Hills Chevrolet In NY Is Worthless!

keon718nyc · 03-16-2019, 11:51 AM

So as some know or not i am returning my lease as it is up. I called GM financial yesterday and they told me i can bring it to any dealership in the USA to drop it off. Well funny thing is i called this morning the closest dealer East Hills Chevrolet in Douglaston, NY and was told by the sales lady that they have no room for any lease returns. This was after she asked if i originally got the car from them. I knew they would try to pull this type of BS and reason being i called once a while ago to get rear diff service and they told me they had no availability and to take it to my original dealer where i got it. This was on more then one occasion i was told this shit (we are booked up this month). I get the feeling they only want to work on cars purchased/leased there. Dealer where i leased the car from would take it back Monday after i called but its a trip for me and uber isnt cheap the ride home.

So i was trying to leave it with a dealer local but seems this is issue, at least with East Hills Chevrolet. Stay away from this dealer and look at their reviews before you ever think of going there. I am calling them out on their crap here just for you all to know if you live around here or think to deal with them.

East Hills Chevrolet of Douglaston
Chevrolet dealer in Queens, New York

NYJets12 · 03-16-2019, 11:58 AM

Most dealers do the same thing if you don’t buy it from them screw you.

dotbowels · 03-16-2019, 12:11 PM

Do a dealerrater review & google etc
https://www.dealerrater.com/dealer/E...n-review-4713/

Quote:

Originally Posted by keon718nyc

So as some know or not i am returning my lease as it is up. I called GM financial yesterday and they told me i can bring it to any dealership in the USA to drop it off. Well funny thing is i called this morning the closest dealer East Hills Chevrolet in Douglaston, NY and was told by the sales lady that they have no room for any lease returns. This was after she asked if i originally got the car from them. I knew they would try to pull this type of BS and reason being i called once a while ago to get rear diff service and they told me they had no availability and to take it to my original dealer where i got it. This was on more then one occasion i was told this shit (we are booked up this month). I get the feeling they only want to work on cars purchased/leased there. Dealer where i leased the car from would take it back Monday after i called but its a trip for me and uber isnt cheap the ride home.

So i was trying to leave it with a dealer local but seems this is issue, at least with East Hills Chevrolet. Stay away from this dealer and look at their reviews before you ever think of going there. I am calling them out on their crap here just for you all to know if you live around here or think to deal with them.

East Hills Chevrolet of Douglaston
Chevrolet dealer in Queens, New York

keon718nyc · 03-16-2019, 12:34 PM

Quote:

Originally Posted by dotbowels

Do a dealerrater review & google etc
https://www.dealerrater.com/dealer/E...n-review-4713/

Thanks for the info, Just went ahead and did that.

Silverado57 · 03-16-2019, 01:40 PM

Dealers live and die by reviews. Negative reviews really hurt them.

18LTLoveIt · 03-16-2019, 02:02 PM

I posted a review on dealer FB page over scuffed leather wheel on my 5th Gen Vert. They replaced the header panel & scuffed the wheel. They denied. I contacted dealer network rep, (13 dealers in Phx Valley) and Chevy Corporate. Within 3 days I got a call, steering wheel was on order. They knew I was serious to damage their reputation. Why would customer service deny and then replace? Bad taste left in my mouth. The new wheel didn't reverse my disdain. 3 weeks later I traded the car in.

JCunningham · 03-17-2019, 01:07 AM

dealers dont turn down work. if they are booked they are booked but they do not refuse to do service work on cars they didnt sell. warranty work they sometimes dont want to do but normal service is how they stay in business. Think about it. If they didnt sell you the car but you come there for service they are now making money off that car and possibly a new customer. Lease turn ins i believe go to auction. Maybe the dealer doesnt get much for receiving it. But its a great way to get you into the dealership to sell you a new car. maybe call back and speak to someone else. the person you spoke too may have been there last day.

appleman22 · 03-17-2019, 08:21 AM

Quote:

Originally Posted by 18LTLoveIt

I posted a review on dealer FB page over scuffed leather wheel on my 5th Gen Vert. They replaced the header panel & scuffed the wheel. They denied. I contacted dealer network rep, (13 dealers in Phx Valley) and Chevy Corporate. Within 3 days I got a call, steering wheel was on order. They knew I was serious to damage their reputation. Why would customer service deny and then replace? Bad taste left in my mouth. The new wheel didn't reverse my disdain. 3 weeks later I traded the car in.

Yet you went and got yourself another camaro ??

Lanzz · 03-17-2019, 11:45 AM

Very few decent Chevy dealers in metro NYC. Was one of the reasons I did not replace my 2000 Camaro SS with another Chevy - too hard to get decent service.

keon718nyc · 03-17-2019, 12:03 PM

Quote:

Originally Posted by Lanzz

Very few decent Chevy dealers in metro NYC. Was one of the reasons I did not replace my 2000 Camaro SS with another Chevy - too hard to get decent service.

Very true indeed. Not the reason i didn't go back with Chevy but in back of my mind it rests there on that fact.. LOL. Also i am not going to be around the bush but the same goes with Dodge dealers in my area. My luck with service departments/dealers regardless where i got it in NY sucks! I got a great deal while away in Florida on a Challenger 392 Shaker. The deals and incentives they offered there were far off in better terms of what they quoted me here back in NY. So i picked my car up in Delray Beach and drove it home the following day.

18LTLoveIt · 03-17-2019, 07:27 PM

Quote:

Originally Posted by appleman22

Yet you went and got yourself another camaro ??

Yep, hardtop this time & diff Chevy dealer.

NYblack1le · 03-17-2019, 08:20 PM

Bought both of my 1LE’s at east hills. Sales staff was excellent and got a great deal both times around. Sorry to hear about you’re experience.

keon718nyc · 03-17-2019, 08:46 PM

Quote:

Originally Posted by NYblack1le

Bought both of my 1LE’s at east hills. Sales staff was excellent and got a great deal both times around. Sorry to hear about you’re experience.

Thanks! Glad to hear they take care of their customers who purchase cars from them at least. I just got a bad taste in my mouth from the way i was put off 2 times for service and now the BS lease return crap.

Tomorrow is a sad day as the Camaro is going back to the original dealer for turn in. Was a great car in many ways and i will miss it a lot!

karmatourer · 03-17-2019, 09:36 PM

Quote:

Originally Posted by appleman22

Yet you went and got yourself another camaro ??

And that's funny because?

03-16-2019, 11:51 AM	#1
keon718nyc Drives: Challenger SP Shaker/Arcadia Denali Join Date: Jan 2016 Location: New York City Posts: 1,928	East Hills Chevrolet In NY Is Worthless! So as some know or not i am returning my lease as it is up. I called GM financial yesterday and they told me i can bring it to any dealership in the USA to drop it off. Well funny thing is i called this morning the closest dealer East Hills Chevrolet in Douglaston, NY and was told by the sales lady that they have no room for any lease returns. This was after she asked if i originally got the car from them. I knew they would try to pull this type of BS and reason being i called once a while ago to get rear diff service and they told me they had no availability and to take it to my original dealer where i got it. This was on more then one occasion i was told this shit (we are booked up this month). I get the feeling they only want to work on cars purchased/leased there. Dealer where i leased the car from would take it back Monday after i called but its a trip for me and uber isnt cheap the ride home. So i was trying to leave it with a dealer local but seems this is issue, at least with East Hills Chevrolet. Stay away from this dealer and look at their reviews before you ever think of going there. I am calling them out on their crap here just for you all to know if you live around here or think to deal with them. East Hills Chevrolet of Douglaston Chevrolet dealer in Queens, New York

03-16-2019, 11:58 AM	#2
NYJets12 Drives: 2018 1LT Camaro Join Date: Aug 2017 Location: PA Posts: 781	Most dealers do the same thing if you don’t buy it from them screw you. __________________

03-16-2019, 01:40 PM	#5
Silverado57 Drives: 2017 Camaro SS Join Date: Nov 2018 Location: East Tennessee Posts: 522	Dealers live and die by reviews. Negative reviews really hurt them. __________________ Kevin Luceo Non Uro

03-17-2019, 01:07 AM	#7
JCunningham Drives: 2017 2SS M6 Join Date: Jun 2013 Location: WNY Posts: 7,070	dealers dont turn down work. if they are booked they are booked but they do not refuse to do service work on cars they didnt sell. warranty work they sometimes dont want to do but normal service is how they stay in business. Think about it. If they didnt sell you the car but you come there for service they are now making money off that car and possibly a new customer. Lease turn ins i believe go to auction. Maybe the dealer doesnt get much for receiving it. But its a great way to get you into the dealership to sell you a new car. maybe call back and speak to someone else. the person you spoke too may have been there last day. __________________ real ZL1 wheels and brakes, 285/305 Michelin Pilot Super Sports, Pray ported Intake manifold, Soler Throttle Body, Rotofab intake, EFI Tuning Flex fuel kit, full American Racing Headers Exhaust, 1 7/8" w/ cats H pipe and mufflers. Full 1LE suspension, with BMR adjustable sway bars and links, GM aluminum cradle bushings, Hurst shifter with lighter reverse spring, TWM shifter knob, Tick level 1 transmission. I should have bought a ZL1

03-16-2019, 02:02 PM	#6
18LTLoveIt Drives: 2018 Hyper Blue LT RS Join Date: Dec 2016 Location: Phoenix AZ Posts: 1,474 View My Garage	I posted a review on dealer FB page over scuffed leather wheel on my 5th Gen Vert. They replaced the header panel & scuffed the wheel. They denied. I contacted dealer network rep, (13 dealers in Phx Valley) and Chevy Corporate. Within 3 days I got a call, steering wheel was on order. They knew I was serious to damage their reputation. Why would customer service deny and then replace? Bad taste left in my mouth. The new wheel didn't reverse my disdain. 3 weeks later I traded the car in.

03-17-2019, 11:45 AM	#9
Lanzz Drives: 2019 MB E450, 2019 Miata RF Join Date: Sep 2011 Location: Charlotte, NC Posts: 56	Very few decent Chevy dealers in metro NYC. Was one of the reasons I did not replace my 2000 Camaro SS with another Chevy - too hard to get decent service.

03-17-2019, 08:20 PM	#12
NYblack1le Drives: 2018 1SS 1LE Join Date: Dec 2012 Location: NY Posts: 395	Bought both of my 1LE’s at east hills. Sales staff was excellent and got a great deal both times around. Sorry to hear about you’re experience.

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