Local Dealer Definitely Lost My Families Business - Page 3

MackSteelPrivateEye · 09-20-2018, 02:06 PM

Quote:

Originally Posted by BMR Sales

the problem is mis-communication. I'm sure the girl making Appointments has no idea of the difference between a Swaybar Bolt and a Radiator.

Then its also an upper management issue. Obviously someone there dropped the ball.

Kiteboarder85 · 09-20-2018, 02:08 PM

Quote:

Originally Posted by Sheriff37

Pot calling the kettle black huh Yarbie? You've posted more "vent" posts on this forum in the last week than I've seen since I've been on here.

Yarbie, its not a vent post. It's a forewarning to not go to Burt Watson in Freeland. And guess what...a local guy found this post who lives in Midland, 10 minutes away.

I'm here to help others and also seek for help when needed. If you wish to not read posts about Camaro owners experiences, then I'd advise you to stay off of the forum....

MackSteelPrivateEye · 09-20-2018, 02:14 PM

Quote:

Originally Posted by Kiteboarder85

Yarbie, its not a vent post. It's a forewarning to not go to Burt Watson in Freeland. And guess what...a local guy found this post who lives in Midland, 10 minutes away.

I'm here to help others and also seek for help when needed. If you wish to not read posts about Camaro owners experiences, then I'd advise you to stay off of the forum....

I live only 5 states away...but have just decided I will never be going there. Thanks for the heads up.

ZED SLED · 09-20-2018, 02:29 PM

Quote:

Originally Posted by Kiteboarder85

Yarbie, its not a vent post. It's a forewarning to not go to Burt Watson in Freeland. And guess what...a local guy found this post who lives in Midland, 10 minutes away.

I'm here to help others and also seek for help when needed. If you wish to not read posts about Camaro owners experiences, then I'd advise you to stay off of the forum....

Naw, he'd just change his vent post title to 'No Post'

DaveC113 · 09-20-2018, 03:06 PM

Quote:

Originally Posted by MackSteelPrivateEye

Then its also an upper management issue. Obviously someone there dropped the ball.

It's always upper management's fault for things like this, they are responsible for setting the company culture and I've found with car dealers it can go one of two ways... helping the customer or hating the customer.

Selling and servicing cars is very difficult. Customers are more emotional about their cars than almost anything else. They think they know more then they do most of the time and they expect perfection in an incredibly complicated mechanical/electrical device. It's hard to maintain a good attitude and it's management's job to make sure morale is kept and a helpful attitude is maintained.

Chevy dealers are more old-school in general, it seems like things haven't changed in decades.

Bad Anvil Garage · 09-20-2018, 03:14 PM

Boy am I glad my neighbor across the street for the past 10 years is my service manager...

BMR Sales · 09-20-2018, 03:17 PM

Quote:

Originally Posted by Lethal Z

Car dealerships are a pure commodity anymore. They don't care about you, it's all about the next deal.

On the Sales end, yes it is all about the next deal. But Service & Parts departments are more profitable. Should customers expect better, absolutely - will they get it, probably not!

DFWZ28 · 09-20-2018, 03:30 PM

pretty said...i guess the service i am getting at my dealership must be pretty good!

TheWiseWolf · 09-20-2018, 03:38 PM

I'm on the look out on purchasing a used SS soon and I went to this dealer that had a listing that fit my interests. When I got their they were really nice and lead me inside their building even before I even let them know what I wanted and asked for my ID. I responded on why they needed my ID for yet and they said you are buying right? and I said I haven't even told you what i wanted to buy. Then his interest fell right through the floor and told me the car i wanted was already gone. However I think they had it in the garage or something.

Cmax · 09-20-2018, 06:56 PM

I LOVE the service dept. at my GMC dealer (Holman GMC) in Cincinnati, and I even asked if they were able or willing to do warranty service on my Chevy. He said in some circumstances they can....it wasn’t a resounding yes, so I just figured it was a hassle for them...
I hold no grudge about the Chevy dealer across the street from them, but I have had nothing but praise for the whole experience at my GMC dealer

glenB · 09-20-2018, 07:35 PM

CMAFR ..... The mean man didn't say good morning (insert crying here)

Whatever dude, you sound difficult to deal with and they're probably glad you left.

FYI, having an appointment doesn't mean they work on it at 8:45 regardless of how minor you may think the problem is.

Rock-It Man · 09-20-2018, 07:50 PM

Why not take the loaner? Sounds like the attitude started with you.

Scraps0f · 09-20-2018, 07:51 PM

After the tire fiasco, I would never have returned there, ever. I believe even the BOCES first year students would know more about cars than the people working at that place. Feels bad man

Wyzz Kydd · 09-20-2018, 07:52 PM

I’ve been pretty happy with the dealer I use for service (Bellamy Strickland). They’re very polite and professional. When I dropped off my 2016 1SS A8 to have the shudder fixed, the headliner replaced and the missing passenger side speaker installed my loaner was a brand new Camaro, RS, but better than an SUV. I liked the V6, but it confirmed I made the right choice with the V8.

09-20-2018, 03:30 PM	#36
DFWZ28 Drives: 2010 SS Join Date: May 2012 Location: Rockwall, TX Posts: 1,605 View My Garage	pretty said...i guess the service i am getting at my dealership must be pretty good! __________________

09-20-2018, 03:14 PM	#34
Bad Anvil Garage Drives: 2000 GMPPSV SS & 2017 ILE SS Join Date: Jul 2017 Location: Bartlett, IL Posts: 547	Boy am I glad my neighbor across the street for the past 10 years is my service manager...

09-20-2018, 03:38 PM	#37
TheWiseWolf Drives: Camaro Join Date: Jun 2015 Location: Virginia Posts: 138	I'm on the look out on purchasing a used SS soon and I went to this dealer that had a listing that fit my interests. When I got their they were really nice and lead me inside their building even before I even let them know what I wanted and asked for my ID. I responded on why they needed my ID for yet and they said you are buying right? and I said I haven't even told you what i wanted to buy. Then his interest fell right through the floor and told me the car i wanted was already gone. However I think they had it in the garage or something.

09-20-2018, 06:56 PM	#38
Cmax Drives: 2017 Camaro 2SS FIFTY convertible Join Date: Sep 2014 Location: Cincinnati Posts: 366	I LOVE the service dept. at my GMC dealer (Holman GMC) in Cincinnati, and I even asked if they were able or willing to do warranty service on my Chevy. He said in some circumstances they can....it wasn’t a resounding yes, so I just figured it was a hassle for them... I hold no grudge about the Chevy dealer across the street from them, but I have had nothing but praise for the whole experience at my GMC dealer

09-20-2018, 07:35 PM	#39
glenB Drives: Chevrolet Camaro SS Join Date: Mar 2015 Location: Planet Earth Posts: 721	CMAFR ..... The mean man didn't say good morning (insert crying here) Whatever dude, you sound difficult to deal with and they're probably glad you left. FYI, having an appointment doesn't mean they work on it at 8:45 regardless of how minor you may think the problem is.

09-20-2018, 07:50 PM	#40
Rock-It Man 376 cubic inches of fun Drives: 2023 Camaro ZL1 A10 Join Date: Jul 2010 Location: MA Posts: 4,031 View My Garage	Why not take the loaner? Sounds like the attitude started with you.

09-20-2018, 07:51 PM	#41
Scraps0f Drives: 2018 NGM ZL1 Join Date: Jul 2018 Location: Buffalo Posts: 145	After the tire fiasco, I would never have returned there, ever. I believe even the BOCES first year students would know more about cars than the people working at that place. Feels bad man

09-20-2018, 07:52 PM	#42
Wyzz Kydd Banned Drives: 2018 Camaro SS1 1LE Join Date: Feb 2017 Location: Georgia Posts: 1,595	I’ve been pretty happy with the dealer I use for service (Bellamy Strickland). They’re very polite and professional. When I dropped off my 2016 1SS A8 to have the shudder fixed, the headliner replaced and the missing passenger side speaker installed my loaner was a brand new Camaro, RS, but better than an SUV. I liked the V6, but it confirmed I made the right choice with the V8.

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