01-15-2021, 05:59 PM | #15 |
Drives: 2017 Camaro ZL1 Coupe Join Date: May 2016
Location: Georgia
Posts: 5,813
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Well if the dealership is like here, the same techs that work on the Chevies work on the Cadillacs! Of course that is if the dealership sells both Cadillac and Chevrolet.
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ZL1 Coupe, PDR, Exposed carbon fiber hood insert, My Link with Nav, M6 6 speed and Silver Ice Metallic. Mods done: ceramic window tint, GM Accessories Camaro floor mats and Roto-Fab CAI.
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01-15-2021, 07:05 PM | #16 | |
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01-15-2021, 07:07 PM | #17 | |
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01-15-2021, 07:57 PM | #18 |
Drives: 2017 Camaro SS Convertible Join Date: Jul 2019
Location: Wentzville Missouri
Posts: 194
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Well i just heard back from the dealer and sounds like they are going to step up and repalce the panels.
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01-15-2021, 08:54 PM | #19 | |
Obsessed
Drives: 2016 Hyper Blue 2SS RS Join Date: Jun 2011
Location: Riverview, FL
Posts: 2,603
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Same for me with the leather coming out there, BAD design, needs to be more leather stuffed under it, cut too short.
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2016 Hyper Blue 2SS |
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01-15-2021, 09:05 PM | #20 | |
Account Suspended
Drives: Fast if no one's looking Join Date: Aug 2019
Location: Cleveland, Ohio
Posts: 1,794
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Why not just buy the parts as soon as you damage them and save all the time and aggravation for everyone? Do they think Camaro owners are just gonna gloss over stuff like this and forget about it? I will always use the threat of the survey. That's one thing we all have at our disposal as our ally, because I do know GM does take those surveys seriously. If you give a scathing one, the dealers are informed by their regional/district management and people are held accountable. Always use the survey as a bargaining tool in this situation. Hold out on filling out and submitting the surveys until about a week after you've had the car back from whatever your initial service was. If you find something they damage, tell them, if you simply fix the problem correctly, buying brand new genuine GM parts for the parts you damaged and properly, carefully, and correctly replace them and make the proper repairs, I will still give you a good review on my survey. If you don't, I will not. I bet you'll find them snap to attention rather quickly when you bring up the "S" word lol |
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01-15-2021, 10:22 PM | #21 | |
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01-15-2021, 11:06 PM | #22 | |
Account Suspended
Drives: Fast if no one's looking Join Date: Aug 2019
Location: Cleveland, Ohio
Posts: 1,794
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There are more than a couple stories on this forum of SS owners getting home, checking their oil, and finding only 5 quarts in it. Last year someone who’d just bought a brand new C8 was treated to another brand new one by his dealer, as the techs lifted it wrong when he brought it in for the first oil change and it fell off the lift. Totaled, destroyed, cracked the chassis right through. Especially the C8s, you would think dealers have completely dedicated service for those cars now that they’re mid-engine and have a dual clutch transmission. Same 20 year old kids change the oil on them and the Cruze 4 banger right next to it. |
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01-16-2021, 12:15 AM | #23 | |
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Moral of the story, Chevy service sucks. We’re all better off doing the work with an independent specialist shop or even doing the work yourself! If somebody here actually has a trustworthy unicorn Chevy dealer, congrats to you. OP: I’m glad your dealer came around to fix the car for you. Be sure you do another walk around with your service advisor and record a video at the dealer just incase *knock on wood* the tech manages to mess something else up. |
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01-16-2021, 06:45 AM | #24 |
Drives: 2016 Camaro 2SS Hyper Blue Metallic Join Date: May 2020
Location: WI
Posts: 2,451
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That sucks OP, glad they stepped up and are replacing the panels. Man, you guys have some horror stories. I've owned GM pretty much my entire life. I've never had issues like what you are describing taking vehicles into the dealer. Guess I'm lucky.
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01-16-2021, 10:18 PM | #25 |
Account Suspended
Drives: 2016 Camaro 2SS Join Date: Sep 2020
Location: FL
Posts: 1,129
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Years back when I took my dad's 2007 Sonata to the dealer down the street for his oil change they didn't tighten the oil filter! I leave the lot and as I drive home the car is leaking oil all over the place. Made the dealer send the porter to our house to fill it with oil to get me back to the dealer.
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01-16-2021, 10:25 PM | #26 | |
Account Suspended
Drives: 2016 Camaro 2SS Join Date: Sep 2020
Location: FL
Posts: 1,129
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If you're thinking about getting a Mustang GT I'll tell you that Ford service at most dealers isn't any better than GM. My 2012 GT when I got my first oil change the leather and foam in the seats which is cheap was already showing wear after a couple thousand miles getting squashed in. Dealer said they could submit it but it would be denied until the wear gets worse. Not familiar with Dodge. TBH I don't think you will find much difference between Ford, Dodge or Chevy service. Most are all bean counters so if service is the reason you want to get a Challenger or Mustang it won't be much different. |
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01-16-2021, 10:34 PM | #27 | |
Account Suspended
Drives: 2016 Camaro 2SS Join Date: Sep 2020
Location: FL
Posts: 1,129
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Years ago my dad was at the shop getting his car worked on and saw a Vette get cracked when put on the lift. They didn't pop the T tops and my dad heard a loud sound and knew what it was instantly. I guess the one good thing getting something like a Vette Serviced at a Chevy dealer is if they destroy it they pretty much will have to order you a new car. I gotta wonder how p*ssed the general manager, service manager, and owner was when that took place and had to eat the cost. I could see an indie shop trying to make YOU file and insurance claim against your insurance to replace it. |
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01-16-2021, 10:36 PM | #28 | |
Drives: 2019 Chevrolet Camaro SS 1LE Join Date: Nov 2016
Location: Arizona
Posts: 596
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I'm actually contemplating purchasing a Lexus. |
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