09-11-2017, 11:40 AM | #1 |
Drives: '17 ZL1 A10 Vert Join Date: Mar 2017
Location: SW Florida
Posts: 375
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Positive dealer service experience - Pohanka Chevrolet
Since people only post when they have negative experiences, I thought I'd post a positive experience with a dealer service department.
I brought my 2017 ZL1 convertible into Pohanka Chevrolet in Chantilly VA. I had three things I wanted done. Oil/filter change Fix the ticking noise from the front wheels during turning. Fix an intermittent issue where the top closes but the dash indicates the top is not secure. Oil Change - they did everything correct, and refilled the proper amount of oil. Ticking noise - as soon as I described the problem, the service advisor knew there was a TSB on that and described exactly what needed to be done. When I picked up the car, no more ticking. Top not secure - they could not duplicate it, but they said it was a known issue with the latch actuators and would replace them as soon as they got the parts in stock. Complimentary hand car wash - I told them no thanks, and they followed my instructions. Nobody took my car out joyriding. I checked the odometer before/after and the number went up by 1 mile. A careful inspection showed no mystery scratches or dings showed up anywhere. The total time from drop-off to completion was 3 hours. All in all, a pleasant experience. |
09-11-2017, 12:40 PM | #2 |
Drives: 2017 Hyper Blue SS Join Date: Jul 2017
Location: Toronto
Posts: 107
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Glad to hear a good story! All I ever hear about are nightmares and it makes me worry anytime I had to take my car in!
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09-11-2017, 01:05 PM | #3 |
Drives: 17' 2SS Join Date: Jun 2017
Location: Stafford, VA
Posts: 84
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Great to hear! I too was worried when I went in to Lindsay Chevrolet in Woodbridge, VA this past Friday for my first oil/filter change. However, I received my 10 quarts and double-checked the level at home. GTG. The free WiFi, donuts, coffee, soda, and TV didn't hurt either.
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09-11-2017, 02:08 PM | #4 |
Drives: "Kara Zor-El" 2017 2SS HBM Join Date: Jul 2014
Location: Lower Hudson Valley
Posts: 2,036
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Good stories are always something we want to hear.
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09-11-2017, 02:38 PM | #5 |
Drives: 15 SilveradoLTZ,162SSVert BlazerRS Join Date: Dec 2015
Location: Minot,Maine
Posts: 644
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My Dealer (EMERSON CHEVY-Buick Auburn, Maine) is BY FAR the BEST Dealer that I have EVER done business with. So far they have NAILED it EVERY TIME!!!! With 3 New Chevys in then last 2 Yrs. We have had a lot of Service done. Cant say enough GOOD about them!!!!!
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09-11-2017, 03:36 PM | #6 |
Drives: '16 vert 2LT RS NPP Join Date: Jun 2012
Location: Northwest Indiana
Posts: 344
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You're right that people always complain and never give kudos where deserved. I took my car in for an oil change last week and also had a great experience. I was initially scared reviewing my dashcam's footage but it turned out everything went smooth. I'll follow your lead and post something later on.
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09-11-2017, 04:21 PM | #7 |
Drives: 2019 CLA 450 Mercedes Join Date: May 2016
Location: South Louisiana
Posts: 1,107
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Good to hear about good service and good for you for calling it out.
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09-11-2017, 06:07 PM | #8 |
雪の玉
Drives: '22 Z71 RST Silverado Join Date: Feb 2011
Location: South
Posts: 3,415
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When I used to live up that way...I always had good experiences at Pohanka...Good to hear they're still
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09-11-2017, 10:04 PM | #9 | |
Drives: 2016 Camaro SS Vert. Join Date: Apr 2017
Location: Garden State
Posts: 537
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Quote:
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09-12-2017, 09:19 AM | #10 |
Drives: 2016 Camaro 2SS Join Date: Aug 2017
Location: Bronx, NY
Posts: 3
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I really need to find a good dealer in Ny for service. I haven't had any luck getting my car fixed. Any suggestions would be awesome.
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09-12-2017, 09:32 AM | #11 |
Drives: S O L D Join Date: Aug 2016
Location: Ontario
Posts: 2,106
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ALWAYS glad to hear positive experiences like this!
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2017 2SS 50th Anniversary Convertible Borla S-Type exhaust NPP| GM CAI | Color matched GM side skirts | Color matched 3rd brake light | Big Worm Graphics smoked out tail lights & rear reflectors | Oracle ghosted side markers | LED License plate bulbs | Door striker covers | Jam handle | Engine emblems from RiverCity Creations | 50th Center Console | Black bow ties | Hawk Performance ceramic brake pads | ZL1 Start button | CQuartz ceramic paint finish | Novistretch bra | S O L D |
02-04-2018, 08:30 PM | #12 |
Drives: 2015 BVM Camaro 1LE (2SS/RS) Join Date: Mar 2012
Location: Leesburg, VA
Posts: 971
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I had a few service related experiences at Pohanka that were not so great. I avoid this dealership which is a shame because it's only a few miles from me.
1) I was quoted $250 to change the 305/35/R20 rear & 285/35/R20 front tires on my 5th gen 1LE wheels. I obviously didn't let them do that. 2) I had an oil change done on my 2016 High Country 1500 Silverado and insisted they don't run the car through the automatic car wash. When i got my truck back, it was ran through the wash. They definitely aren't touching my Camaro. 3) They destroy the new cars on their lot. They had a 2015 Z/28 for sale for almost 2 years. I counted 15 door dings and most were deep and removed paint. There was pretty serious paint damage to the front splitter, several scratches, swirl, and clearcoat damage from bird droppings that probably sat for weeks on the car. They had the "minor damage corrected" in their body shop and shipped it to a buyer in California. Not sure if the work done was disclosed. |
02-04-2018, 09:40 PM | #13 |
Drives: Too many to list Join Date: Dec 2011
Location: East Coast Runner
Posts: 878
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I despise Lindsay Chevrolet in Woodbridge. I have no experience with the service department. I was so disgusted with the sales department that I refuse to go there for service. I ended up traveling quite a distance to get the car I wanted, in-stock with the options I wanted at the price I wanted.
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