Anybody else in GM warranty hell?? - Page 3

ItsChristianInHD · 11-26-2019, 12:47 PM

Still waiting on a new drivers door panel.

Emoto · 11-26-2019, 01:12 PM

OP, thank the UAW. This is on them.

KirkH · 11-26-2019, 01:39 PM

Quote:

Originally Posted by JCunningham

yes they mite make your payment

Usually if they give you a loaner they won't give you a car payment note.

KirkH · 11-26-2019, 01:43 PM

Quote:

Originally Posted by Need4Camaro

How in the heck did you guys make GM pay your car payment. I cant possibly see how on earth they would be remotely liable for the financing of your vehicles.

It's very common. GM will give you a "car note," they call it. When your car is finished with service you send GM a receipt of the car payment from your bank. They reimburse you.

If they give you a loaner, they're not likely to give you a car note.

Glen e · 11-26-2019, 01:50 PM

Literally, “car notes” are the main thing a field rep can do without any prior auth and without much paperwork.

95birdible · 11-26-2019, 06:40 PM

As someone who went through a buyback/lemon law here in Minnesota, time out of service counts toward your lemon law days regardless of reason including waiting on parts. I would try and go that route if I were you.

mitdr774 · 11-26-2019, 06:49 PM

Dropped my 2020 1SS off on October 11th for a leaking rear brake caliper. The caliper just arrived at the dealer today and the tech installed it so I could get my car back. I will take the time to type up a letter to send to GM, but I have no grand visions of it ever even being read by anyone that cares. Hounding the dealer or burning the dealer on a survey about their work will only affect the dealer and its employees. This is completely out of the dealers hands.

KirkH · 11-26-2019, 09:55 PM

Quote:

Originally Posted by mitdr774

Dropped my 2020 1SS off on October 11th for a leaking rear brake caliper. The caliper just arrived at the dealer today and the tech installed it so I could get my car back. I will take the time to type up a letter to send to GM, but I have no grand visions of it ever even being read by anyone that cares. Hounding the dealer or burning the dealer on a survey about their work will only affect the dealer and its employees. This is completely out of the dealers hands.

GM has a customer service phone number and my experience with them was awesome. My advisor called me every 2 business days with updates on my car which was in service for 86 days and ended up with a new engine under warranty.

You don't have to write a letter. Just call them, and someone will care.

KirkH · 11-26-2019, 09:59 PM

My experience with GM Corporate Customer Service was awesome. They even gave me a 75,000 mile warranty on the new engine that was installed after spun camshaft bearing. The bearing went at 57,000 miles

and so now I have a powertrain warranty until 132,000 miles. This is now my forever car.

Ya think they want to make sure that I stay a GM customer ?

3.8TransAM · 11-26-2019, 11:16 PM

Quote:

Originally Posted by Emoto

OP, thank the UAW. This is on them.

Yeah blame the people the company tried to screw. Get off your high horse.

Zack46 · 11-26-2019, 11:28 PM

Quote:

Originally Posted by 3.8TransAM

Take it straight to GM and shove it in their ass and have them tell you what they are going to do for you. They put themselves in this situation.

3.8TransAM · 11-26-2019, 11:36 PM

Quote:

Originally Posted by Zack46

What? GMs fault they got put in that position, you call them and find out what they are going to do for you.

Doing or saying nothing will get you just that.

mitdr774 · 11-27-2019, 03:25 AM

Quote:

Originally Posted by KirkH

GM has a customer service phone number and my experience with them was awesome. My advisor called me every 2 business days with updates on my car which was in service for 86 days and ended up with a new engine under warranty.

You don't have to write a letter. Just call them, and someone will care.

My experience with GM customer service has been the complete opposite. I really have no use for them. The letter is just to make me feel better about at least trying to let GM know, even though I know they dont care.

I have the car back and it isnt leaking brake fluid anymore. I could have fixed it myself within a week of finding the issue, but that would have involved buying parts I shouldnt have had to buy on a 550 mile car.

Number 3 · 11-27-2019, 07:02 AM

Quote:

Originally Posted by KirkH

It's very common. GM will give you a "car note," they call it. When your car is finished with service you send GM a receipt of the car payment from your bank. They reimburse you.

If they give you a loaner, they're not likely to give you a car note.

In our case they did, but it was a Cadillac

11-26-2019, 01:12 PM	#30
Emoto Sure, why not? Drives: 2016 Camaro 2SS, Jeep JKU Rubicon Join Date: Mar 2015 Location: SE Mass Posts: 1,538	OP, thank the UAW. This is on them. __________________ This is that witty and clever statement that makes you chuckle.

11-26-2019, 01:50 PM	#33
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	Literally, “car notes” are the main thing a field rep can do without any prior auth and without much paperwork. __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

11-26-2019, 06:40 PM	#34
95birdible Drives: 2012 1SS Camaro Convertible Join Date: Sep 2010 Location: Blaine, MN Posts: 1,674	As someone who went through a buyback/lemon law here in Minnesota, time out of service counts toward your lemon law days regardless of reason including waiting on parts. I would try and go that route if I were you. __________________ 2012 1SS Crystal Red Convertible "Cherry Bomb" Winner of the #NameThatCamaro Spring Special Edition "Green Flash"

11-26-2019, 09:59 PM	#37
KirkH Drives: 2016 2SS M6 Mosaic Blk Met-SOLD Join Date: Jun 2016 Location: KY Posts: 2,934	My experience with GM Corporate Customer Service was awesome. They even gave me a 75,000 mile warranty on the new engine that was installed after spun camshaft bearing. The bearing went at 57,000 miles and so now I have a powertrain warranty until 132,000 miles. This is now my forever car. Ya think they want to make sure that I stay a GM customer ? __________________ Official Detailer of CamaroFest 8 & 9 https://www.autogeekonline.net/forum...st-8-pics.html https://www.camaro6.com/forums/showt...=521655&page=1 https://www.camaro6.com/forums/showt...=547470&page=1 https://www.camaro6.com/forums/showthread.php?t=527474 No one on Earth has detailed more Camaros. http://KirkTheDetailer.com

11-26-2019, 12:47 PM	#29
ItsChristianInHD Drives: 2017 Camaro 2LT RS 3.6L Join Date: Mar 2016 Location: Orange Park, Florida Posts: 1,313	Still waiting on a new drivers door panel.

11-26-2019, 06:49 PM	#35
mitdr774 Drives: 2020 Chevrolet Camaro 1SS Join Date: Sep 2019 Location: Michigan Posts: 28	Dropped my 2020 1SS off on October 11th for a leaking rear brake caliper. The caliper just arrived at the dealer today and the tech installed it so I could get my car back. I will take the time to type up a letter to send to GM, but I have no grand visions of it ever even being read by anyone that cares. Hounding the dealer or burning the dealer on a survey about their work will only affect the dealer and its employees. This is completely out of the dealers hands.

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