04-18-2016, 05:08 PM | #22163 |
Drives: 2016 Yellow 2SS Join Date: Feb 2016
Location: GA
Posts: 152
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Afternoon Becky - hope your Monday has gone well! Could I please get a Tuesday update for TDHD8R? Crossing my fingers, toes, and eyes that I'm on a train!
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04-18-2016, 05:19 PM | #22164 |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
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04-18-2016, 05:26 PM | #22165 | |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
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Quote:
Each Dealer is an independent business, that controls their inventory. Communication of orders - IE: orders to the manufacturer direct by the consumer is not available. Unfortunately....sounds like the they trying to "hang on"...in desperation, and not creating a good business relationship with you. I would suggest calling the General Manager / Owner... Becky |
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04-18-2016, 05:29 PM | #22166 | |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
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Quote:
Good Evening! 3100 Status TPW 5/2 .... Becky |
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04-18-2016, 05:51 PM | #22167 | |
Dealer Issues
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I received a call from the general Manager. Nice guy, but clearly they think that an order at 1100 combined with their begging their Field Rep for allocation has meaning to me. It may have if they had been upfront and not fabricated (multiple times) their lack of allocation and they could not (or did not) match my order to an allocation. They are now processing a refund on my deposit. Thank you for the coaching and the order status. I agree – if I had to do it all over, I would have escalated to the GM and had a conversation with him earlier. I relied on the misinformation at the Sales Manager Level that caused this issue to go on longer than it should have. I will restate – if you come late to the site like I did, and you have already placed your order and are having issues, check with Becky first. If she can’t fulfill a new order, then use her next time! I know.
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04-18-2016, 06:01 PM | #22168 | |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
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Quote:
...Sounds like it will be finally resolved for you... ...Ordering a new Camaro should be a Fun & Exciting Experience! I understand the Anticipation, Excitement & Passion... and firmly believe ..communication is paramount. Becky |
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04-18-2016, 06:03 PM | #22169 | |
Drives: 2016 2SS Join Date: Oct 2012
Location: New York
Posts: 282
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Quote:
Haha for sure. You know me, I just want a sooner TPW
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2SS Hyper Blue, Black Wheels, A8, MRC, NPP, Nav, Black Bowties, Black Tail Lights, Black Front Fascia, Rotofab CAI
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04-18-2016, 06:07 PM | #22170 |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
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04-18-2016, 06:13 PM | #22171 |
Drives: '17 2SS H50 Vert Join Date: Apr 2016
Location: The COS
Posts: 1,805
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I was hoping I could wait until the end of the week to check...but I can't: THGBSC
Thanks! |
04-18-2016, 06:16 PM | #22172 |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
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04-18-2016, 06:32 PM | #22173 |
Drives: 2016 Camaro 2SS Vert Join Date: Mar 2016
Location: NNJ
Posts: 41
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I just received the weeky update from my dealer, "just had a chance to check the status. says shipped but*its not specifying rail or ground. will check tomorrow again"
Is it possible he can see something you are unable to, Becky? |
04-18-2016, 06:40 PM | #22174 | |
Drives: SS,PaceCar,ZL1,1LE,C7Z51,Z06,17-ZL1 Join Date: Jun 2009
Location: Detroit, Mich
Posts: 68,623
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Quote:
...He's not looking hard enough.. Let me explain... In Order Management... There are "Tabs".. Placed -2000 Status In System- 2500 - 3799 Status In Transit - 3800 - 4999 Status When an order reaches 3800 and above .. it falls in the "tab" titled In Transit... To see actual Status...have to look at the order to "see" actual status on the order... Soooo...It's in the In Transit - "tab" at 3800 Becky |
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04-18-2016, 06:47 PM | #22175 |
Drives: '17 2SS H50 Vert Join Date: Apr 2016
Location: The COS
Posts: 1,805
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04-18-2016, 06:48 PM | #22176 | |
Drives: 2016 Camaro 2SS Vert Join Date: Mar 2016
Location: NNJ
Posts: 41
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Quote:
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Closed Thread
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Tags |
becky, beckyd, beckyd@jamesmartinchevy, beckyd@rodgerschevrolet |
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