DO NOT SPILL ANY LIQUIDS IN THE TRUNK

442DMND · 07-27-2017, 05:48 PM

Bought a large laundry detergent from Costco and somehow it ended up spilling in the trunk (container is not broken or leaking, still some left in it). Liquid got to the fuse block and possibly the battery sitting under the trunk mat with no protection (at least my 2012 SS had a liner to protect, not the 6th gen)

Dealer telling me fuse block required is in back order and can't give me a time frame of when I will get my car back. Already been a week the car is at the delaer. What can I do to get another Camaro as a loaner?

Eric SS · 07-27-2017, 05:56 PM

Well, if you have rental coverage under your insurance policy you can turn this in as a comprehensive claim if the damage is over your deductible. We see this occasionally, usually with bleach though.

The dealer likely won't give you a loaner since it is not a warranty situation.

442DMND · 07-27-2017, 06:04 PM

Might be a stupid question but can I convince GM to make the dealer use the part from one of the cars in the lot.

I mean I understand warranty doesn't cover it and I'll have to pay out of pocket to fix but I don't see why I should be paying for a car that I can't use because the part is not available

Eric SS · 07-27-2017, 06:07 PM

Quote:

Originally Posted by 442DMND

Might be a stupid question but can I convince GM to make the dealer use the part from one of the cars in the lot.

I mean I understand warranty doesn't cover it and I'll have to pay out of pocket to fix but I don't see why I should be paying for a car that I can't use because the part is not available

They will never pull one from a car on the lot. You might be able to find one used though from a wrecked Camaro. Call some wrecking yards or check car-part.com

442DMND · 07-27-2017, 06:09 PM

Quote:

Originally Posted by Eric SS

They will never pull one from a car on the lot. You might be able to find one used though from a wrecked Camaro. Call some wrecking yards or check car-part.com

Thanks for your help man

Eric SS · 07-27-2017, 06:17 PM

Quote:

Originally Posted by 442DMND

Thanks for your help man

Glen e · 07-27-2017, 06:21 PM

Quote:

Originally Posted by 442DMND

Might be a stupid question but can I convince GM to make the dealer use the part from one of the cars in the lot.

I mean I understand warranty doesn't cover it and I'll have to pay out of pocket to fix but I don't see why I should be paying for a car that I can't use because the part is not available

If the parts do not become avail within a reasonable amt of time (15-20 days), the service mgr can get GM to get you a loaner or if it goes longer, they can authorize a lease payment or two.

crazydmc · 07-27-2017, 06:28 PM

Quote:

Originally Posted by Glen e

If the parts do not become avail within a reasonable amt of time (15-20 days), the service mgr can get GM to get you a loaner or if it goes longer, they can authorize a lease payment or two.

maybe if this was a warranty repair...

but in this case (damage repair) I don't see why dealer/GM would be obligated to do anything beyond trying to get the part as soon as possible.

Michigan1LTRS · 07-27-2017, 06:34 PM

Quote:

Originally Posted by crazydmc

maybe if this was a warranty repair...

but in this case (damage repair) I don't see why dealer/GM would be obligated to do anything beyond trying to get the part as soon as possible.

They are not obligated. However, perfect opportunity to win a customer for life. Going above and beyond our obligations is always a good thing. People just don't expect that.

442DMND · 07-27-2017, 06:51 PM

Quote:

Originally Posted by crazydmc

maybe if this was a warranty repair...

but in this case (damage repair) I don't see why dealer/GM would be obligated to do anything beyond trying to get the part as soon as possible.

I completely understand how it is not covered by warranty but it's not like there was any negligence on my part either. I bought the damn thing and it spilled in the trunk without being broken or leaking.

This is a major design issue from GM not protecting the electronics in the trunk which is where people spill all kinds of liquids from water to bleach

Glen e · 07-27-2017, 06:57 PM

Quote:

Originally Posted by crazydmc

maybe if this was a warranty repair...

but in this case (damage repair) I don't see why dealer/GM would be obligated to do anything beyond trying to get the part as soon as possible.

Nope, they'll do it if you push it. They may want 30 days to meet their criteria but they have the policy adjustment budget to do it. A serv mgr will have to push it.

Did that very job for 3 diff car mfr's in my career, and I wrote lots of checks when parts were not avail, in and out of warranty.

Michigan1LTRS · 07-27-2017, 07:07 PM

Quote:

Originally Posted by Glen e

Nope, they'll do it if you push it. They may want 30 days to meet their criteria but they have the policy adjustment budget to do it. A serv mgr will have to push it.

Did that very job for 3 diff car mfr's in my career, and I wrote lots of checks when parts were not avail, in and out of warranty.

That's what I'm talking about.

interceptor · 07-28-2017, 01:24 PM

I know the horse is already out of the barn on this one, but my first investment with every car that I've gotten is one of those plastic trunk organizers. All of the liquids from the store (milk, soda, cleaners, etc) go in there - got mine at the "container store". Maybe it will help others.

442DMND · 07-28-2017, 06:48 PM

Quote:

Originally Posted by cooper1965

Sorry to hear man. Get me the part# they claim is on backorder or, did they actually say "part restriction"?. I can get you information.
EDIT:

It doesn't even matter, you have a same model year 2017. The regional manager can get the part pulled. Might take a week or two.

Would greatly appreciate any help locating one. Part number is 084081785

07-27-2017, 05:48 PM	#1
442DMND Drives: 2017 SS/1LE Join Date: Apr 2016 Location: Los Angeles, CA Posts: 160	DO NOT SPILL ANY LIQUIDS IN THE TRUNK Bought a large laundry detergent from Costco and somehow it ended up spilling in the trunk (container is not broken or leaking, still some left in it). Liquid got to the fuse block and possibly the battery sitting under the trunk mat with no protection (at least my 2012 SS had a liner to protect, not the 6th gen) Dealer telling me fuse block required is in back order and can't give me a time frame of when I will get my car back. Already been a week the car is at the delaer. What can I do to get another Camaro as a loaner? __________________ 2017 SS/1LE Hyper Blue Metallic, PDR, Illuminated Bowtie, GM Dark Tails, Diode Dynamics Sidemarkers

07-27-2017, 06:04 PM	#3
442DMND Drives: 2017 SS/1LE Join Date: Apr 2016 Location: Los Angeles, CA Posts: 160	Might be a stupid question but can I convince GM to make the dealer use the part from one of the cars in the lot. I mean I understand warranty doesn't cover it and I'll have to pay out of pocket to fix but I don't see why I should be paying for a car that I can't use because the part is not available __________________ 2017 SS/1LE Hyper Blue Metallic, PDR, Illuminated Bowtie, GM Dark Tails, Diode Dynamics Sidemarkers

07-28-2017, 01:24 PM	#13
interceptor Drives: Stock '17 2SS M6 50th - DD '99 F150 Join Date: Mar 2017 Location: Houston Posts: 113 View My Garage	I know the horse is already out of the barn on this one, but my first investment with every car that I've gotten is one of those plastic trunk organizers. All of the liquids from the store (milk, soda, cleaners, etc) go in there - got mine at the "container store". Maybe it will help others. __________________

07-27-2017, 05:56 PM	#2
Eric SS #becauseracecar Drives: 2016 SS Sedan, 2016 Camaro SS Join Date: May 2015 Location: Phoenix Posts: 2,959	Well, if you have rental coverage under your insurance policy you can turn this in as a comprehensive claim if the damage is over your deductible. We see this occasionally, usually with bleach though. The dealer likely won't give you a loaner since it is not a warranty situation.

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