Horrible Experience with RPI - DON'T BUY FROM RPI!!! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

KJS · 04-03-2014, 11:18 PM

Bought door kick panels for my new C7 Corvette (love it by the way!) from RPI. Driver's side panel was warped so bad it wouldn't hold to the door. (See pic below of the panel next to a straight edge - panel is warped on both ends!).
Contacted RPI and politely asked for a replacement panel. Josh Greenawalt , the owner refused to replace the panel.
When I complained he wrote on another forum that he offered to replace it if I mailed it back - to which I said 'are you paying for shipping" since it's defective? Greenawalt says Nope.

Real customer service oriented company, right?
He also lied and said he asked for pictures - he never asked.

(However I did reach out to Don at RPI who works for Greenawalt with pix, but he couldn't do anything.)
SO DON'T BUY FROM RPI!

KBsSS · 04-04-2014, 05:05 AM

I have had my dealing with Josh but Don usually helped me. Its a shame how some companys treat their customers.

Like other things we learn our lessons the hard way :(

Jared91 · 04-04-2014, 05:17 AM

No way idea except that. Customer service is #1 most important thing to me when i choose who to buy from. Thanks for shareing, good to know who to avoid.

Fish-man · 04-04-2014, 09:31 AM

I think making a customer pay for return shipping on a product they sent that was either defective to begin with or damaged in transit is bs.

elarson5757 · 04-04-2014, 10:14 AM

I had ordered kick panels for mine painted Victory Red. They arrived quickly but they were for a C7 and not a Camaro. I contacted them and they said they would get another set right out. A week or so went by and I heard nothing so I contacted them and got an email back with a tracking number. It was the tracking number for the original shipment of wrong ones so I had to contact them again. It became clear they didn't know where the order was or if it was. In the end I waited several days again for them to make new ones because they clearly didn't when they said they did. Even then several days later I had to contact them again to get a tracker.

A couple weeks ago I PM'd them about some replacement clips for my front splash shields. I got an answer that they could get me a pack of 4 for 6.50 and to call Don. I did that and when they arrived I got two for 6.50.

Not bothering to deal with them again. I'm done.

AWSME SS · 04-04-2014, 10:34 AM

These posts make me grateful that I stopped wasting my money on unnecessary car accessories a long time ago.

04-04-2014, 05:05 AM	#2
KBsSS Drives: 2013 Corvette 2LT Join Date: Feb 2012 Location: West of the Burgh.. Posts: 480	I have had my dealing with Josh but Don usually helped me. Its a shame how some companys treat their customers. Like other things we learn our lessons the hard way :( __________________

04-04-2014, 05:17 AM	#3
Jared91 Drives: 2011 Camaro SS/M6 Join Date: Dec 2013 Location: Pennsylvania, 15909 Posts: 180 View My Garage	No way idea except that. Customer service is #1 most important thing to me when i choose who to buy from. Thanks for shareing, good to know who to avoid. __________________ 2011 Ls3. Slp TSV2300. 8PSI. 3.4 Pulley. Livernois Twin Fuel Pump. Id850 Injectors. Slp 1 3/4 headers. CAI Cold Air Intake. 3inch exhaust. V-Maxx portted throttle body. Night Fury cam. Lpe 391 gears. Fj performence tune. 643rwhp 574rwtq

04-03-2014, 11:18 PM	#1
KJS Drives: '10 RJT,'95&'14 Vette Join Date: Feb 2009 Location: Cut Throat, NY Posts: 1,723 View My Garage	Horrible Experience with RPI - DON'T BUY FROM RPI!!! Bought door kick panels for my new C7 Corvette (love it by the way!) from RPI. Driver's side panel was warped so bad it wouldn't hold to the door. (See pic below of the panel next to a straight edge - panel is warped on both ends!). Contacted RPI and politely asked for a replacement panel. Josh Greenawalt , the owner refused to replace the panel. When I complained he wrote on another forum that he offered to replace it if I mailed it back - to which I said 'are you paying for shipping" since it's defective? Greenawalt says Nope. Real customer service oriented company, right? He also lied and said he asked for pictures - he never asked. (However I did reach out to Don at RPI who works for Greenawalt with pix, but he couldn't do anything.) *SO DON'T BUY FROM RPI! Attached Images __________________ "As ye sow, so shall ye reap" - Me* Mine at sunset Last edited by KJS; 04-03-2014 at 11:29 PM.

04-04-2014, 09:31 AM	#4
Fish-man Drives: too many to say! Join Date: Nov 2010 Location: S.E. Michigan Posts: 1,013	I think making a customer pay for return shipping on a product they sent that was either defective to begin with or damaged in transit is bs.

04-04-2014, 10:14 AM	#5
elarson5757 Obsessed and Loving It... Drives: 2013 1LE-SS Join Date: Jun 2013 Location: Saginaw, MI Posts: 524	I had ordered kick panels for mine painted Victory Red. They arrived quickly but they were for a C7 and not a Camaro. I contacted them and they said they would get another set right out. A week or so went by and I heard nothing so I contacted them and got an email back with a tracking number. It was the tracking number for the original shipment of wrong ones so I had to contact them again. It became clear they didn't know where the order was or if it was. In the end I waited several days again for them to make new ones because they clearly didn't when they said they did. Even then several days later I had to contact them again to get a tracker. A couple weeks ago I PM'd them about some replacement clips for my front splash shields. I got an answer that they could get me a pack of 4 for 6.50 and to call Don. I did that and when they arrived I got two for 6.50. Not bothering to deal with them again. I'm done.

04-04-2014, 10:34 AM	#6
AWSME SS Drives: 2015 Cummins Join Date: Jul 2013 Location: Northern California Posts: 594	These posts make me grateful that I stopped wasting my money on unnecessary car accessories a long time ago.