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09-23-2019, 07:25 PM
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#1 |
 
Drives: 2017 SS 1LE Join Date: Mar 2017
Location: Florida
Posts: 617
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Dealers, women and shame
In this day and age, why dealers service writers still take advantage of women amazes me. She took her Colorado Z71 to the dealer for scheduled oil and rotation. Then pressured her to buy "fuel injection" service @ $300+
So pushing a service that GM does not recommend and after she told them she was going to call her husband , they backed off after two attempts. I know this pads their profit, but Ms. Bara, great cars and trucks, this type of treatment in your service departments is just unprofessional and not acceptable, period. Tim Henderson |
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09-23-2019, 07:29 PM
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#2 |
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Who Needs to KNOW?
Drives: 18 ZLE Join Date: May 2018
Location: Left Side of the Moon
Posts: 1,770
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Dealers are independent. Find better dealer.
__________________
 ing for grip.Are you in the NY/NJ/PA/CT region? Join us for autox fun at MetLife Stadium. HUGE lots, tons of runs. http://www.motorsportsne.com/ |
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09-24-2019, 10:58 AM
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#3 |
         
Drives: Race Car Join Date: Sep 2009
Location: Seffner, FL
Posts: 6,226
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this is pretty standard practice and it doesn't matter if the customer is a man or woman! at Dealerships, their money is made on Parts & Service (not selling cars).
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09-24-2019, 11:27 AM
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#4 |
Drives: 2016 Camaro 2SS Join Date: Jun 2016
Location: Maryland
Posts: 794
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Definitely happens to men and women all of the time. A Mazda service department talked my son into getting a 4 wheel alignment as part of routine service, even though there were no issues. I called the service manager afterwards to complain, and he credited the cost back.
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09-24-2019, 12:20 PM
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#5 |
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Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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The service advisor compensation plan Is heavily slanted towards pay that requires the advisor to sell Many different products… Virtually all of them worthless… You can make your intentions known right at the get go when you start talking to them. No need to be rude , just firm… good rule: If it’s not in the manual, I don’t want it done…
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