What would you do or expect? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

egad09 · 01-22-2011, 02:39 PM

So here the deal in short... Dropped the car off with my dealership on 1/20/11 for an oil change. Had a friend meet me there and we went off to lunch while they were working on it. Left it right after noon and returned about to hours later.
Today I was cleaning the car and found a receipt from an ATT store inbetween the passenger seat and door showing payment on a customers account for a person whom i do not know, assuming someone from the dealership ... Taking the car out on lunch?!!!?!!!! To run errands?!!!!!!
Absolutely fuming at the moment.

Of course I am bring this up to the dealership first thing Monday morning but want to know what you guys would do/expect?!?!!!! Don't even know how to handle this im so mad right now!

Heading out of the house right now will check back this evening when i return!

midnighter · 01-22-2011, 02:42 PM

Did you catch the mileage on your car prior to drop off?

montreal2010yellow · 01-22-2011, 02:44 PM

When you leave your car for some works, employees should not use it other than the road test. In this cas I would ask compensation.... a free next oil change would do the job for me. Mostly you have some paperworks to prove your point.

Smart Line · 01-22-2011, 02:44 PM

you did not catch the extra miles?
if yes how many would you guess they put on it? any ruber on the rear qurter? to how they where spinning tires....

as for me I would be MAD as heck......

jtzako · 01-22-2011, 02:45 PM

They would have some explaining to do for sure. For an oil change the car should not be leaving the lot.

bob vogel · 01-22-2011, 02:45 PM

check the date and time on the receipt if that checks out go back to the dealer and ask if you can talk to the owner. show him the receipt and ask him what he thinks is the right thing to do....."now " . should be interesting to see what he comes up with.let us know how it comes out. good luck

OmniCamaro · 01-22-2011, 02:46 PM

Make a copy of the receipt!

Orange Krate · 01-22-2011, 02:48 PM

Quote:

Originally Posted by bob vogel

check the date and time on the receipt if that checks out go back to the dealer and ask if you can talk to the owner. show him the receipt and ask him what he thinks is the right thing to do....."now " . should be interesting to see what he comes up with.let us know how it comes out. good luck

+1 Date and time stamp are going to be pretty hard to explain away. If you were just going in for LOF there is not necessarily a need for a "road test". That proves nothing about the LOF.

AC · 01-22-2011, 02:48 PM

thats a pill of crap..........not acceptable at all. I'm mad for you, let them have it monday morning.

CHVY-2SS · 01-22-2011, 02:51 PM

Not sure just one oil change would do it for me. Is it the norm for a dealership to take a car out for a road test after an oil change? Your dealership has some explaining to do. Three oil changes might do it for me to continue doing business with that dealership.

Sc0rPs · 01-22-2011, 02:52 PM

Quote:

Originally Posted by bob vogel

check the date and time on the receipt if that checks out go back to the dealer and ask if you can talk to the owner. show him the receipt and ask him what he thinks is the right thing to do....."now " . should be interesting to see what he comes up with.let us know how it comes out. good luck

+1

Yup you got their arse nailed tot he wall as long as you got your work order, your own receipt showing the time you paid / picked up along with their appointment book.

As for what I would demand... not sure. Like you I would probably be just amazed / shocked they treat my car like that. Would have to be a lot more than just an apology... and a free oil change wouldn't cut it.

What I do when dropping off my ride is changing the display to show how many miles driven. Anyone hopping in will see that.

Even one time I went to the dealership to arrange an appointment, left me door unlocked. When I got back someone hopped in, left a couple dirty shoe marks. Was dry and easily cleaned out so let it go... still ticked me off a bit.

camarowa · 01-22-2011, 02:59 PM

Always take a pic of the odometer with my cell when I drop the car off. I make sure they see me doing it. Parents had a bad experience once and it stuck in the back of my head. Probably paranoid but I don't care.

1BADLS3 · 01-22-2011, 03:03 PM

Always make sure the mileage is recorded, and recorded correctly, on the work order when you drop off your vehicle. That way, if your car comes back with questionable miles, you have documentation.

Sometimes the techs do check drivability, but for a simple oil change? Shouldn't be more than a mile on it from pulling it around the dealership.

bluetooth-ss · 01-22-2011, 03:09 PM

Me thinks an arse chewin is in order.

01-22-2011, 02:39 PM	#1
egad09 Drives: 2010 CGM 1SS Camaro Join Date: Oct 2009 Location: The Woodlands, TX Posts: 527	What would you do or expect? So here the deal in short... Dropped the car off with my dealership on 1/20/11 for an oil change. Had a friend meet me there and we went off to lunch while they were working on it. Left it right after noon and returned about to hours later. Today I was cleaning the car and found a receipt from an ATT store inbetween the passenger seat and door showing payment on a customers account for a person whom i do not know, assuming someone from the dealership ... Taking the car out on lunch?!!!?!!!! To run errands?!!!!!! Absolutely fuming at the moment. Of course I am bring this up to the dealership first thing Monday morning but want to know what you guys would do/expect?!?!!!! Don't even know how to handle this im so mad right now! Heading out of the house right now will check back this evening when i return! __________________

01-22-2011, 02:44 PM	#4
Smart Line Drives: 2011 Blue1SSRS 623RWHP, 02 vette Join Date: Aug 2010 Location: Richmond VA Posts: 1,308	you did not catch the extra miles? if yes how many would you guess they put on it? any ruber on the rear qurter? to how they where spinning tires.... as for me I would be MAD as heck...... __________________ 2002 Vette (stock) *Team LS-3*

01-22-2011, 02:45 PM	#5
jtzako Drives: 2010 IBM Camaro SS Join Date: Jun 2007 Location: DFW, Tx Posts: 1,157	They would have some explaining to do for sure. For an oil change the car should not be leaving the lot. __________________ 2010 Camaro SS Imperial Blue \| CAI Inc, CAI \| Solo Hi Flow Cats \| X-Pipe \| Backup Camera \| PDIM

01-22-2011, 02:46 PM	#7
OmniCamaro US Veteran Drives: 2011 Silver Ice Metallic 2SS/RS A6 Join Date: Jan 2011 Location: Bossier City, La Posts: 1,407	Make a copy of the receipt! __________________ *Dear Lord, give me the strength to carry on despite my Camaro addiction!* JRE iTSX tune, full cat-less Dynatech exhaust, CAI intake, Stillen Slotted/Drilled Rotors, RB braided brake lines, BMR lowering springs, (reserved for definite future MODS)

01-22-2011, 02:48 PM	#9
AC *GO HOGS GO* Drives: 68/327 & 10 2SS SIM w/ CGM Stripes Join Date: Jun 2010 Location: NW Arkansas Posts: 1,796 View My Garage	thats a pill of crap..........not acceptable at all. I'm mad for you, let them have it monday morning. __________________ ProCharger F1A, ID1000 Injectors, SW Headers, SW full 3" Exhaust, BMR Suspension, CCW 10"/11.5", DBA Rotors, 3.91's, 560/570 hp/tq ProCharger F1A, VMax TB, ID1000 Injectors, SW Headers, SW full 3" Exhaust, BMR Suspension & 4 Point Strut Tower Brace, 3.91 Gears, DBA Rotors Heritage Grille, CCW SP16a Wheels 10"/11.5" Nitto 275/40 315/35, Painted Calipers, Blackout: Bowtie, Rear Panel, Markers & Side Vents, SS Fender Badges, 6.2L Cowl Lettering, Pistol Grip Shifter, RPI SS Door Kick Plates, Billet Cup Holder, Fesler Shift Boot, Lloyd Floor Mats..(1/4: 12.917 @ 109.63)

01-22-2011, 02:42 PM	#2
midnighter Account Suspended Drives: nothing Join Date: Nov 2010 Location: a hole Posts: 17,906	Did you catch the mileage on your car prior to drop off?

01-22-2011, 02:44 PM	#3
montreal2010yellow Drives: 2 LT/RS YELLOW, AUTO., VIN NO. 602 Join Date: May 2010 Location: LAVAL (10 min. north of Montreal), CANADA Posts: 3,526 View My Garage	When you leave your car for some works, employees should not use it other than the road test. In this cas I would ask compensation.... a free next oil change would do the job for me. Mostly you have some paperworks to prove your point.

01-22-2011, 02:45 PM	#6
bob vogel Drives: 2010 rs ss Join Date: Jan 2010 Location: calif Posts: 796	check the date and time on the receipt if that checks out go back to the dealer and ask if you can talk to the owner. show him the receipt and ask him what he thinks is the right thing to do....."now " . should be interesting to see what he comes up with.let us know how it comes out. good luck

01-22-2011, 02:51 PM	#10
CHVY-2SS Drives: CGM 2SS/RS Join Date: Aug 2009 Location: Virginia Posts: 52 View My Garage	Not sure just one oil change would do it for me. Is it the norm for a dealership to take a car out for a road test after an oil change? Your dealership has some explaining to do. Three oil changes might do it for me to continue doing business with that dealership.

01-22-2011, 02:59 PM	#12
camarowa Drives: 2013 SVT Raptor, sold 2010 Camaro Join Date: Jul 2009 Location: PNW....almost canada Posts: 1,907	Always take a pic of the odometer with my cell when I drop the car off. I make sure they see me doing it. Parents had a bad experience once and it stuck in the back of my head. Probably paranoid but I don't care. __________________ - Pfadt Suspension Package; Springs & Sways - Brembo Brake Upgrade (Yellow); Courtesy Fesler Built - Custom Magnaflow Exhaust - Blacked-Out Bowties & RS Emblems, Front bowtie delete - Full Dynamat Extreme Trunk Coverage - Tinted side markers - Interior DSV Customs Leather Upgrades - Airaid CAI V2 - Forgestar F14 Gunmetal 20x9, 20x11 - Doug Thorley Shorties

01-22-2011, 03:03 PM	#13
1BADLS3 Drives: Sold: 2011 2SS/RS Join Date: Dec 2010 Location: United States Posts: 1,896	Always make sure the mileage is recorded, and recorded correctly, on the work order when you drop off your vehicle. That way, if your car comes back with questionable miles, you have documentation. Sometimes the techs do check drivability, but for a simple oil change? Shouldn't be more than a mile on it from pulling it around the dealership.

01-22-2011, 03:09 PM	#14
bluetooth-ss Drives: 2010 ABM 2SS/RS A6 and 2018 2500 Join Date: Sep 2010 Location: FLORIDA Posts: 2,069	Me thinks an arse chewin is in order. __________________ BLUETOOTH-SS

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