Went In For Dash Rattle and Dealer Damaged Interior - Page 2

SixgenSix · 05-23-2019, 10:17 AM

Damn that's awful. I had taken my Camaro in some time ago to the dealer to fix a rattle in the headliner. I got the car back and my shift knob was scratched up. I told my service advisor and they apologized and replaced it without a single issue.

Plus the rattle was fixed.

Val Walkinshaw · 05-23-2019, 10:26 AM

OMG! I'd be so effn bent. I'd be so far up someone's arse they'd have PTSD by the time I'm done with them. In all reality each situation has to be evaluated and determined if professionalism and etiquette will get you farther than dropping bombs. If you've already gone the pro route, I'd go postal. That crap don't fly with me.

Doesn't matter if it's a Chevette or a Corvette, when it comes to other people's property respect is not conditional.

Val Walkinshaw · 05-23-2019, 10:28 AM

Quote:

Originally Posted by TheWiseWolf

I wounder if we could give mechanics the rental car treatment.

Where you take pics of the car and have them sign off on it to have a copy that those sratches didnt just appear out of no where if they come up.

+1

Glen e · 05-23-2019, 10:32 AM

A service walk before the job with the service advisor is mandatory these days...every good dealer does this anyway...

ugxvibe · 05-23-2019, 10:49 AM

Quote:

Originally Posted by Glen e

A service walk before the job with the service advisor is mandatory these days...every good dealer does this anyway...

Yea, but they focus on exterior dings/dents for the most part.

yankee · 05-23-2019, 10:53 AM

I would also recommend reading Google reviews and go to the best rated (might be a bit more expensive than others but worth the $$ for repairs like this).

Burnout Czar · 05-23-2019, 11:11 AM

Quote:

Originally Posted by SteveV

By the way, did they actually fix the rattle? Or no?

No they didn't fix the rattle.

I'm going to call the owner/general manager one more time for resolution. I definitely plan on posting google review. I've also got this thread going. Sad thing is this isn't the first bad experience I've had with Ewald Chevrolet Buick, but they are 5 minutes from my house. In any event I don't plan on going back to this dealer after this is resolved. I'd encourage others in the area to stay away as well.

zirad54 · 05-23-2019, 12:33 PM

I always have the service manager walk around the car as I video, I video everything including the inside noting pre-existing issues and I make sure I state the date, time and the name of the service manager as I aim the camera phone on him/her. A typical video is usually about 4 minutes long.

L8Apex · 05-23-2019, 01:28 PM

wow, I feel your pain, I'm super picky about stuff like that, and there's no way to unmar most surfaces. Chevy dealerships suck, I hadn't had a Chevy in a decade, so when I finally had to take the new Camaro back in to the overhauled dealership, same old crap it's always been. It was very disapointing

Glen e · 05-23-2019, 01:30 PM

Quote:

Originally Posted by ugxvibe

Yea, but they focus on exterior dings/dents for the most part.

My dealership inspects the area where the repair was going to be made, so in this case they would’ve done a walk-through the interior first.

MackSteelPrivateEye · 05-23-2019, 01:40 PM

Definitely unacceptable workmanship. Ask the manager if he can refer you to a real professional workman to do the repair and have them pickup the tab. If not get an attorney. No way in hell would I let them touch it again. Looks like somebody went crazy with a screw driver. Chevy makes special plastic tools specifically for interior dismantling. Obviously none were used here.

SnakeEyeSS · 05-23-2019, 02:38 PM

I think I found their pry tool

Burnout Czar · 05-23-2019, 03:09 PM

Quote:

Originally Posted by L8Apex

wow, I feel your pain, I'm super picky about stuff like that, and there's no way to unmar most surfaces. Chevy dealerships suck, I hadn't had a Chevy in a decade, so when I finally had to take the new Camaro back in to the overhauled dealership, same old crap it's always been. It was very disapointing

That's the problem with Chevrolet dealers selling Camaro's and Corvette's. They are ill equipped to sell or service them and this what happens. This car isn't a $15,000 Spark.

Quote:

Originally Posted by MackSteelPrivateEye

Definitely unacceptable workmanship. Ask the manager if he can refer you to a real professional workman to do the repair and have them pickup the tab. If not get an attorney. No way in hell would I let them touch it again. Looks like somebody went crazy with a screw driver. Chevy makes special plastic tools specifically for interior dismantling. Obviously none were used here.

I left a message with the general manager's (also owner) admin today. We'll see what he says when returns on Monday. I question if the service manager actually spoke with the general manager.

Michael2000 · 05-24-2019, 12:25 AM

Quote:

Originally Posted by Burnout Czar

That's the problem with Chevrolet dealers selling Camaro's and Corvette's. They are ill equipped to sell or service them and this what happens. This car isn't a $15,000 Spark.

I left a message with the general manager's (also owner) admin today. We'll see what he says when returns on Monday. I question if the service manager actually spoke with the general manager.

Probably not too far off.

1) Post pictures of the damage on social media.

2) File complaint with the Better Business Bureau.

3) Take it to another dealer, and get a repair estimate. Do this BEFORE any other work is done.

4) Tell the dealer who damaged the car, you are going to sue them in Small Claims Court for the damages.

5) Go out on the street on public property with a big sign that says, "ABC Dealer Damaged My Car and Won't Fix It! Don't Buy Here!".

Some tips here:

https://ask-a-lawyer.freeadvice.com/...me-i-58261.htm

05-23-2019, 10:26 AM	#16
Val Walkinshaw L8ap3x Drives: 2018 2SS 1LE Join Date: Jun 2018 Location: SE MI/ NW OH Posts: 429 View My Garage	OMG! I'd be so effn bent. I'd be so far up someone's arse they'd have PTSD by the time I'm done with them. In all reality each situation has to be evaluated and determined if professionalism and etiquette will get you farther than dropping bombs. If you've already gone the pro route, I'd go postal. That crap don't fly with me. Doesn't matter if it's a Chevette or a Corvette, when it comes to other people's property respect is not conditional. __________________ "Manuals win hearts. Automatics win races." 2018 2SS 1LE HBM 6M

05-23-2019, 10:32 AM	#18
Glen e Retired from Car mfrs.... Drives: 2LT RS/HR-V Join Date: May 2013 Location: /Fort Lauderdale Posts: 10,048	A service walk before the job with the service advisor is mandatory these days...every good dealer does this anyway... __________________ Glen CLICK HERE for detailing a new car: detailing for non detailers CLICK HERE for how to rinseless CLICK HERE for EASY wheel sealant

05-23-2019, 02:38 PM	#26
SnakeEyeSS Drives: Camaro 2SS & ZL1 Join Date: Mar 2018 Location: Oklahoma Posts: 857	I think I found their pry tool __________________ 2017 Camaro 2SS A8 Bright Yellow NPP MRC 2023 Camaro ZL1 A10 Radiant Red

05-23-2019, 10:17 AM	#15
SixgenSix Drives: 2020 SHOCK SS 1LE Join Date: Sep 2016 Location: Southern California Posts: 384	Damn that's awful. I had taken my Camaro in some time ago to the dealer to fix a rattle in the headliner. I got the car back and my shift knob was scratched up. I told my service advisor and they apologized and replaced it without a single issue. Plus the rattle was fixed.

05-23-2019, 10:53 AM	#20
yankee Drives: 2018 Camaro LT RS, 2015 Mazda 3 Join Date: Apr 2018 Location: Toronto Posts: 388	I would also recommend reading Google reviews and go to the best rated (might be a bit more expensive than others but worth the $$ for repairs like this).

05-23-2019, 12:33 PM	#22
zirad54 Drives: 2017 Camaro 2SS, MRC, NPP, Join Date: Jul 2016 Location: Houstonish Posts: 137 View My Garage	I always have the service manager walk around the car as I video, I video everything including the inside noting pre-existing issues and I make sure I state the date, time and the name of the service manager as I aim the camera phone on him/her. A typical video is usually about 4 minutes long.

05-23-2019, 01:28 PM	#23
L8Apex Drives: 2016 2SS Join Date: Feb 2019 Location: Prospect, KY Posts: 299 View My Garage	wow, I feel your pain, I'm super picky about stuff like that, and there's no way to unmar most surfaces. Chevy dealerships suck, I hadn't had a Chevy in a decade, so when I finally had to take the new Camaro back in to the overhauled dealership, same old crap it's always been. It was very disapointing

05-23-2019, 01:40 PM	#25
MackSteelPrivateEye Banned Drives: 6 on the Flo' Super Sport Join Date: Jan 2011 Location: md Posts: 1,925	Definitely unacceptable workmanship. Ask the manager if he can refer you to a real professional workman to do the repair and have them pickup the tab. If not get an attorney. No way in hell would I let them touch it again. Looks like somebody went crazy with a screw driver. Chevy makes special plastic tools specifically for interior dismantling. Obviously none were used here.

User Name		Remember Me?
Password