[SQUALO]

Originally Posted by scrape

It is sad that things seem to be so disconnected for us up here in Canada. Even can't get proper status updates on builds. What makes us so different especially we are joined at the hips lol.

No surprise, GM U.S.A. runs the world, and GM Canada is the puppet.

[Cal602]

I called GM Infotainment in Canada yesterday about this. Not surprisingly, rep said he had no idea of the issue. Pointed to what their website says and he really had no explanation. It's clearly an error. I am waiting for a call-back and will update everyone.

[NITRA10]

Please see my conversation with sirius Xm below



SiriusXM Chat
DISCONNECT | PRINT | EMAIL TRANSCRIPT MUTE
Status: Connected
Sophie (Listening)
Sophie: Hi, my name is Sophie, Thank you for contacting SiriusXM. How may I help you?
NITRA10: Hi Sophie
Sophie: Hi NITRA10!
NITRA10: On january 15th i purchased a new vehicle that came with one year free of Sirius XM
NITRA10: I received notice that my subscription is going to expire on April 15th.
Sophie: I will help you with that information.
Sophie: In order to assist you with your request, I will need to access your account. For security reasons, can you please provide the following information?



1) the Account holder’s first name, last name or business name

2) the complete address, including zip code

3) the phone number.
NITRA10: I contacted Gm and they know about the issue. They gave me a reference number GCUS - 9 - 1803
NITRA10: My name is NITRA10
NITRA10: account number 417****
NITRA10: Radio ID 832****
NITRA10: Can you please help me
Sophie: I see that your trail ends on 04/15/2016


NITRA10: right - it was supposed to be one year. why its ending now I dont know
NITRA10: refer to the reference number i gave you above
NITRA10: XM knows about the issue
Sophie: I see that the trail is only for 3 months.
NITRA10: Right
NITRA10: it was supposed to be for one year
Sophie: I understand I would request you please contact the dealer.
NITRA10: ok. can you give me a courtesy one month increase in subscription until I get this issue sorted out?
NITRA10: I would be most appreciative
Sophie: Could you please confirm if you've purchased a brand new vehicle or a used vehicle?
NITRA10: brand new
Sophie: I see that you've Camaro vehicle, once the trail ends it will be extended to 12 months.
NITRA10: so what should i do?
Sophie: The trail will be extended to 12 months automatically on 04/15/2016.
NITRA10: Are you positive?
Sophie: Yes NITRA10. I
Sophie: I've even checked this with my supervisor.
NITRA10: ok so I should do nothing, the subscription will automatically correct itself?
NITRA10: Thank you.
Sophie: Yes.
Sophie: You're welcome. Is there anything else that I may help you with today?
NITRA10: no that is all. thank you!

[Waters2SS]

Originally Posted by scrape

It is sad that things seem to be so disconnected for us up here in Canada. Even can't get proper status updates on builds. What makes us so different especially we are joined at the hips lol.

It is not that it is disconnected for us in Canada. It is because we pay more for the Cars here and because our price is different so are the services. Strangely though we pay more and get less! alittle backwords!

[Illmaticz]

Dammit, it does say 12 months on chevy's website. Just got a letter from Sirius about my 3 month subscription as well. I'm going to call them up hopefully I can get this sorted out.

[sstoronto]

Originally Posted by Waters2SS

Strangely though we pay more and get less! alittle backwords!

Usually true, but not when you convert the US Camaro to today's current rate of our CDN dollar.....
(But yes, overall, we get 'butt-hurt' ripped off. Just take a look at the Insurance thread...).

[tsincaat]

Originally Posted by NITRA10

Sophie: I see that you've Camaro vehicle, once the trail ends it will be extended to 12 months.
NITRA10: so what should i do?
Sophie: The trail will be extended to 12 months automatically on 04/15/2016.
NITRA10: Are you positive?
Sophie: Yes NITRA10. I
Sophie: I've even checked this with my supervisor.
NITRA10: ok so I should do nothing, the subscription will automatically correct itself?

Dunno about that, sounds fishy to me. There isn't any reason they shouldn't be able to update things so the subscription shows up as 12 months up front.

Let us know what happens in 3 days

[scrape]

As Sheldon Cooper from Big Bang Theory says "It's a Trap!"

[Cal602]

They gave me an extra 3 months for a total of 6. I am storing the car in the winter so not too concerned about getting the full 12 months, but would be curious to know if anyone else in Canada gets offered something more. I got the call back today after I placed my call to GM infotainment on Monday, acknowledging what was on the website is an error.

[davinder]

Hi guys, so GM finally gave me 1 full year of XM after i fought with them for good hour on the phone lol.

[Cal602]

Originally Posted by davinder

Hi guys, so GM finally gave me 1 full year of XM after i fought with them for good hour on the phone lol.

Good for you. Were you basing your argument on the information contained on the website about it being one year?

[mgwarlock]

Originally Posted by davinder

On window sticker it only shows 3 months

You have no ground then to argue GM or the dealer, 3 months for your car.
Call infotainment maybe you will get a rep in a good mood to give the 12 months to you.
Good luck

[BradfordCamaro]

Originally Posted by mgwarlock

You have no ground then to argue GM or the dealer, 3 months for your car.
Call infotainment maybe you will get a rep in a good mood to give the 12 months to you.
Good luck

When the car was ordered there were no window stickers, just the website that says 12 months.

[davinder]

Originally Posted by Cal602

Good for you. Were you basing your argument on the information contained on the website about it being one year?

When i was finalizing my deal i told my dealer to print of the standard features list and 1 year XM membership was listed as a standard feature. So, i had that backup to convince them lol