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Old 04-23-2020, 03:49 AM   #1
Haoie
 
Drives: 2017 50th Anniversary SS
Join Date: May 2018
Location: Florida
Posts: 83
What service department is willing to help me perform TSB for A8 shudder

I’ve called two service departments recommended to me down near Boca area asking if they can perform the TSB back in Jan. no call back, then I tried contacting my nearby Chevy service department which I took in telling them about the shudder issue I’ve been having before I knew about the TSB, when I inquired for a fix and gave TSB number I never got a response back. I’ve gone pretty long I’m pretty positive the torque converter is already fried and need it fixed asap. How should I approach them about the TSB because it seems like nobody wants to do warranty work.

I’m in the west palm area but at this point I’m debating about a drive all around Florida
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Old 04-23-2020, 12:59 PM   #2
Indy_62
 
Drives: 2017 2SS / 2003 S10 Crew Cab
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Location: Rogers, AR
Posts: 43
It would be better to just make an appointment to address the condition and let them decide the repair. Most dealers are very aware of the shudder issue with the A8 transmission and what to do to fix it. They most likely will want to at least drive the vehicle to verify if your version of shudder matches the conditions of the TSB. Your 2017 should still be under the powertrain warranty but make sure.
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Old 04-24-2020, 09:49 AM   #3
01pewterz28
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Quote:
Originally Posted by Haoie View Post
I’ve called two service departments recommended to me down near Boca area asking if they can perform the TSB back in Jan. no call back, then I tried contacting my nearby Chevy service department which I took in telling them about the shudder issue I’ve been having before I knew about the TSB, when I inquired for a fix and gave TSB number I never got a response back. I’ve gone pretty long I’m pretty positive the torque converter is already fried and need it fixed asap. How should I approach them about the TSB because it seems like nobody wants to do warranty work.

I’m in the west palm area but at this point I’m debating about a drive all around Florida
Starling Chevrolet in Orlando FL did mine zero issues they were aware of the issue. Had mine done in Jan zero issues since.
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Old 04-24-2020, 09:52 AM   #4
Bohanan23
 
Drives: 2016 Camaro 2SS A8
Join Date: Dec 2019
Location: Moore, OK
Posts: 113
Just schedule appointment and take it in. They will know all about the shudder issue
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Old 04-30-2020, 02:48 PM   #5
Zapote21
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I had mine done at Ferman on north dale mabry in Tampa. No questions asked

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Old 05-07-2020, 11:10 PM   #6
Haoie
 
Drives: 2017 50th Anniversary SS
Join Date: May 2018
Location: Florida
Posts: 83
Quote:
Originally Posted by Indy_62 View Post
It would be better to just make an appointment to address the condition and let them decide the repair. Most dealers are very aware of the shudder issue with the A8 transmission and what to do to fix it. They most likely will want to at least drive the vehicle to verify if your version of shudder matches the conditions of the TSB. Your 2017 should still be under the powertrain warranty but make sure.
I have a year left when I login the Chevy website. I thought this TSB was suppose to be free?
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Old 05-08-2020, 12:11 PM   #7
Indy_62
 
Drives: 2017 2SS / 2003 S10 Crew Cab
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Quote:
Originally Posted by Haoie View Post
I have a year left when I login the Chevy website. I thought this TSB was suppose to be free?

Technical Service Bulletins are not free unless the issue is covered by warranty. If your 3 year / 36 month bumper to bumper is expired this would still be covered under the Powertrain warranty.
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