Dealer damaged my shifter trim - Page 3 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Angrybird 12 · 03-02-2014, 06:05 PM

Quote:

Originally Posted by GOMD

Wow man, you really are awesome. Hopefully they take care of their mistake. If they do not I may just take you up on your offer. I'd have to PayPal you something for your trouble.

Thanks again, so many people on this forum are awesome. Really glad I joined Camaro5.

I am happy to do it, don't worry about PayPal, just do something when you can for another member.

RatedZ · 03-02-2014, 11:55 PM

Just as a FYI, you cannot just purchase the plastic bezel that snaps over the shifter. The entire shifter must be purchased which runs around $180. I did the same thing installing the ambient light kit for the bottom of the power port is metal and if you are not careful it will scratch the top of the shifter bezel when reassembling. I had to purchase a whole new shifter but the next time I simply put tape over the bottom metal piece of the plug so it would not get scratched.

However in your case OP, the dealer should fix this free of charge since they damaged it on their time during the install. Don't let them tell you it's not their fault for this is exactly what they did and the only way it can be scratched like that.

GOMD · 03-03-2014, 03:05 PM

Well I went to the dealer after work today and without hesitation they offered to order me a new shifter assembly. I was pleasantly surprised at my interaction with the service guy.

I guess I may have overreacted when I first noticed the scratches, and I was glad to see they were taking responsibility today.

They said the part will be in by the end of the week and will call when it is.

Thank you everyone for your advice and offers to help.

maddoggyusa · 03-03-2014, 03:14 PM

awesome, nice to see dealership standing by their work. hopefully they retrain everybody to do it right in future.

yellowrs · 03-03-2014, 03:21 PM

Quote:

Originally Posted by GOMD

Well I went to the dealer after work today and without hesitation they offered to order me a new shifter assembly. I was pleasantly surprised at my interaction with the service guy.

I guess I may have overreacted when I first noticed the scratches, and I was glad to see they were taking responsibility today.

They said the part will be in by the end of the week and will call when it is.

Thank you everyone for your advice and offers to help.

That the way it should be in the first place.
Glad things worked out ok.

Angrybird 12 · 03-03-2014, 03:29 PM

Quote:

Originally Posted by GOMD

Well I went to the dealer after work today and without hesitation they offered to order me a new shifter assembly. I was pleasantly surprised at my interaction with the service guy.

I guess I may have overreacted when I first noticed the scratches, and I was glad to see they were taking responsibility today.

They said the part will be in by the end of the week and will call when it is.

Thank you everyone for your advice and offers to help.

I am glad they are doing the right thing. Nobody wants to see their car damaged by careless workers. The sales department wouldn't do anything because you didn't buy your car there, so they could care less.

Msmall143 · 03-03-2014, 03:55 PM

Quote:

Originally Posted by Angrybird 12

If they refuse to replace yours I have an extra one you can have for free, just PM me your name and address.

Class act....now I will go do a good deed!

HerRide · 03-03-2014, 04:57 PM

Tell the Service Manager you will be opening a case with Chevy (and call Chevy to open a case). I had to do this when they refused to fix some things wrong with my car and they fixed it real quick once I called Chevy.

Angrybird 12 · 03-03-2014, 05:01 PM

Quote:

Originally Posted by HerRide

Tell the Service Manager you will be opening a case with Chevy (and call Chevy to open a case). I had to do this when they refused to fix some things wrong with my car and they fixed it real quick once I called Chevy.

They are replacing his. See post 31...

Ron71 · 03-04-2014, 04:36 PM

Glad to hear that they are taking care of it. I don't think that you were over reacting however. I would have been upset too. I cannot believe that the tech that did that did not notice the scratches.

03-03-2014, 04:57 PM	#36
HerRide Drives: '14 2SS/RS AGM Join Date: Oct 2013 Location: ATL Posts: 348	Tell the Service Manager you will be opening a case with Chevy (and call Chevy to open a case). I had to do this when they refused to fix some things wrong with my car and they fixed it real quick once I called Chevy. __________________

03-02-2014, 11:55 PM	#30
RatedZ Drives: Camaro SS Join Date: Dec 2012 Location: Overthere Posts: 527	Just as a FYI, you cannot just purchase the plastic bezel that snaps over the shifter. The entire shifter must be purchased which runs around $180. I did the same thing installing the ambient light kit for the bottom of the power port is metal and if you are not careful it will scratch the top of the shifter bezel when reassembling. I had to purchase a whole new shifter but the next time I simply put tape over the bottom metal piece of the plug so it would not get scratched. However in your case OP, the dealer should fix this free of charge since they damaged it on their time during the install. Don't let them tell you it's not their fault for this is exactly what they did and the only way it can be scratched like that.

03-03-2014, 03:05 PM	#31
GOMD Drives: 2017 Camaro 1SS, 2023 Sierra Join Date: Feb 2014 Location: Cleveland, OH Posts: 196	Well I went to the dealer after work today and without hesitation they offered to order me a new shifter assembly. I was pleasantly surprised at my interaction with the service guy. I guess I may have overreacted when I first noticed the scratches, and I was glad to see they were taking responsibility today. They said the part will be in by the end of the week and will call when it is. Thank you everyone for your advice and offers to help.

03-03-2014, 03:14 PM	#32
maddoggyusa Drives: 2013 Camaro Dusk 2SS/6 Join Date: Sep 2013 Location: New Jersey Posts: 1,586	awesome, nice to see dealership standing by their work. hopefully they retrain everybody to do it right in future.

03-04-2014, 04:36 PM	#38
Ron71 Drives: 2013 Camaro 2SS RS Convertible Join Date: Jul 2012 Location: Oswego IL Posts: 140	Glad to hear that they are taking care of it. I don't think that you were over reacting however. I would have been upset too. I cannot believe that the tech that did that did not notice the scratches.