08-22-2016, 10:36 PM | #1 |
Drives: 2016 Camaro SS Join Date: Apr 2014
Location: Tampa Florida
Posts: 83
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RPI Designs Buyer Beware
I ordered a new front grill custom painted from this company. It said 4 weeks for delivery of custom painted parts. After 9 weeks of not receiving my grill I called numerous times and finally received an email back saying the product would ship the following week. I did finally receive my grill the wuality of the custom paint was bad with overspray all over the back side and the grill was broken. A piece was broken off where it has a tab with a hole to screw it in. I called and was told to take pictures and email them which I did. I heard nothing back for days and called again and they asked for more pictures which I sent. After a few more days they finally issued a return and it was shipped back with the promise of a new grill. Three weeks later I receive a package from RPI Designs containing the exact same broken grill I shipped them back still broken. I again start the calling and email process all over again and again several weeks later I get a response that they will ship me a new grill and it will be a few weeks before I receive it and to just keep the broken one. I said no i have no more confidence in your company and to just issue me a refund. Their response was that if I pay to ship the broken piece of crap they shipped me twice they would refund my money. At this point I think I'll eat the $250 they charged me and give them as much bad press as I possibly can. I intend to post this on every forum that I am a member to warn people not to do business with this company.
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08-22-2016, 10:37 PM | #2 |
Retired from Car mfrs....
Drives: 2LT RS/HR-V Join Date: May 2013
Location: /Fort Lauderdale
Posts: 10,048
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I have been buying from RPI for several years, never a problem.
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08-22-2016, 10:40 PM | #3 |
Drives: 2016 Camaro SS Join Date: Apr 2014
Location: Tampa Florida
Posts: 83
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I'm sure they have to have some satisfied customers or they wouldn't still be in business. I am just sharing my experience with them. If you search this forum and all others you do find many complaints as well as with the BBB and challenger forums.
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08-22-2016, 10:42 PM | #4 |
Drives: 2022 CT4-V Blackwing Join Date: Sep 2013
Location: Florida
Posts: 2,723
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What a shame. However, don't let them off the hook, you have already wasted this much time so you might as well get the advertised product or get your refund.
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2002 Corvette Z06 - Black - Sold
2013 Camaro SS 1LE - Black - M6 - Sold 2016 Camaro SS - Mosaic Black - A8 - Sold 2017 C7 Stingray - M7 Coupe - Sold 2019 C7 Grand Sport M7 Vert - Sold 2021 Camaro ZL1 - Black - A10 - Sold 2019 Tesla Model 3 2022 CT4-V Blackwing - M6 |
08-22-2016, 10:52 PM | #5 |
Drives: 2016 Camaro 2SS Join Date: Apr 2016
Location: Orange County, CA
Posts: 39
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Good to know about your experience. Will note accordingly.
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2016 Camaro 2SS / Silver / 8 Speed Auto / NPP / Black OEM front fascia extension / ACS Composite spoiler / M228 Gloss Black Wheels / Red Calipers / BF Goodrich G Force Comps 2 A/S Front: 285/35/20 Rear: 305/35/20 / Black Gloss Wrapped Roof
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08-23-2016, 12:52 AM | #6 |
Drives: 2016 Camaro SS Join Date: Jul 2016
Location: Fort McMurray
Posts: 15
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Last month I ordered the airbag cover decals they have. I received a tracking number from them and according to that tracking number my package was delivered July 22. I emailed them telling them I never received anything. They weren't willing to help at all and told me to contact the post office and it has nothing to do with them
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08-23-2016, 02:29 AM | #7 |
Drives: Summit White 2018 1SS 1LE Join Date: Jun 2016
Location: Sacramento, CA.
Posts: 24
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Thanks for the heads up. Sorry for your bad experience.
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08-23-2016, 06:44 AM | #8 |
Drives: Gen 6 Camaro RS Join Date: Dec 2015
Location: Miami FL
Posts: 1,725
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08-23-2016, 07:16 AM | #9 |
Drives: 2016 Camaro 2SS 6SP/Suby Legacy 6 Join Date: Oct 2015
Location: Hyde Park, NY
Posts: 844
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They have a bad rap over on the Corvette Forums as well. So this is not a first time thing....
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TFPK40
Its Here! Finally came home on 3-31-16! Red Hot 2SS,6 Speed, NPP, MRC, Adrenaline Red interior, Silver Rally Stripes, NAV, Sunroof, 56W Split Spoke Wheels, Body color Hood vents, Body color Splash Guards and winter protection package. Ordered 1-28-16: 1100 2-11-2016 :2000 2-15-2016: 3000 TPW of 3/7...That went quick! 2-26-2016: 3400 Status TPW 3/7 3-5-2016 : 3800 3-8-2016 : 4300 3-11-2016 : 4B00 3-15-2016 : 4200 3-22-2016 : 4800 3-29-2016 : 6000! |
08-23-2016, 07:27 AM | #10 | |
Drives: camaro Join Date: May 2013
Location: Stony Brook,NY
Posts: 1,756
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Quote:
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2016 2SS,A8,NAV,NPP,MAG Ride,Sunroof
Hyperblue/JetBlack |
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08-23-2016, 07:45 AM | #11 | |
Drives: 3015 300s Join Date: Mar 2016
Location: Austin tx
Posts: 130
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Quote:
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2016 Mosaic Black Metallic 1SS NPP M6
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08-23-2016, 07:55 AM | #12 |
Drives: 2016 Camaro 2SS Join Date: Nov 2015
Location: CT
Posts: 262
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If you ship something to someone and have a tracking # proving it was delivered, why is it the shippers problem? If something gets stolen off a front porch or the shipping co. didn't deliver it? As far as im concerned, if you buy something from me and I ship it out AND can prove it, my obligation is done! call the shipping company and file a claim.
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08-23-2016, 08:43 AM | #13 | |
Drives: camaro Join Date: May 2013
Location: Stony Brook,NY
Posts: 1,756
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Quote:
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2016 2SS,A8,NAV,NPP,MAG Ride,Sunroof
Hyperblue/JetBlack |
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08-23-2016, 08:51 AM | #14 | |
Drives: 2022 CT4-V Blackwing Join Date: Sep 2013
Location: Florida
Posts: 2,723
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Quote:
__________________
2002 Corvette Z06 - Black - Sold
2013 Camaro SS 1LE - Black - M6 - Sold 2016 Camaro SS - Mosaic Black - A8 - Sold 2017 C7 Stingray - M7 Coupe - Sold 2019 C7 Grand Sport M7 Vert - Sold 2021 Camaro ZL1 - Black - A10 - Sold 2019 Tesla Model 3 2022 CT4-V Blackwing - M6 |
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