04-19-2019, 01:42 PM | #29 |
Banned
Drives: None at the moment Join Date: May 2018
Location: Florida
Posts: 284
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That sucks for sure. And i'd be pissed too. But personally I would just take it to a muffler shop, and have them modify it to fit. Im too impatient to send it back or spend weeks with SW trying to get it corrected. Its all just bent metal. Your average muffler shop probably wont charge more than $100 to modify the pipe in question so you can get it to work. I'd just live with it as long as I could modify it fairly easily to fit. If it was so off like it was made for a different vehicle, thats a different story. Then I would just return it. Good luck.
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04-19-2019, 01:44 PM | #30 |
Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017
Location: Bluffton, SC
Posts: 303
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So again, if SW stepped up the the plate and just replaced the part that seemed to be cut or bent wrong, then this would be an entirely different narrative.
But they didn't! Now that will be their problem. Not mine. As I said before... If they refused to replace a defective part after all the detail I have given them, then how would they handle a true warranty issue when a customer system rusts or an AFM valve stops working or an NPP valve stops working or a muffler seam or weld comes apart??? Wanna take a guess?? Because one of their solutions was for me to drive from NJ to Ohio on my dime for them to look at the exhaust... Good luck. |
04-19-2019, 01:46 PM | #31 | |
Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017
Location: Bluffton, SC
Posts: 303
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Quote:
But it should have been resolved by them!! Guess what else?? The moment an exhaust shop takes a cutter, welder or any other tool to this thing my warranty is done. But based off my experience that does not seem to exist with their company anyway so no real loss |
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04-19-2019, 01:53 PM | #32 | |
Banned
Drives: None at the moment Join Date: May 2018
Location: Florida
Posts: 284
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Quote:
Sorry you went through this though. I thought SW was a great american company for the enthusiast. Like AM or TSP. I guess not. They will not be getting any of my business going forward. That I can promise you. |
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04-19-2019, 02:02 PM | #33 | |
Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017
Location: Bluffton, SC
Posts: 303
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Quote:
Need an exhaust shop to cut and maybe bend the intermidiate pipe. Sad thing is it's only about 1 inch or so... All this over a simple mis cut or incorrect bend. Scary when a real issue comes up with their product with another customer |
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04-19-2019, 02:11 PM | #34 |
Drives: 2017 ZL1 A10 & 2021 BMW M340i x Dr Join Date: Mar 2009
Location: Tampa
Posts: 5,110
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If payed by CC, i would have filed a dispute on the charge. Sometimes it takes that for a non responsive company to step up or lose the money.
__________________
Sold 2012 2LT RS 12.3@112 old setup
Sold 1967 Camaro Pro Street. Ran 10's mild BB on NOS. 2017 HyperBlue ZL1 A10 ** Born 3/17/17**Delivered 4/08/17 2020 Build: Mag2650, BTR Stage2, NW103, BG, 14% lower, 90mm upper, ARH 2" Long system w/no cats, SW Legend mufflers. **807hp/762tq on 93 gas** and **848hp/792tq on e47** Sold 2018 (Go Mango) Dodge Charger Daytona 392 Daily Driver Daily Driver 2021 BMW M340i Xdrive |
04-19-2019, 03:15 PM | #35 |
File a complaint with the Better Business Bureau. Also, you state may had a Consumer Protection Division of their Attorney Generals Office - file a complaint with them also and put your credit card charges in dispute for receiving incorrect parts. After reading this entire thread, I have one question; why didn’t your retailer just send you another system? Some on here say their systems fit great. Clearly, something is wrong on yours. Just having the retailer call the manufacturer is really lame. Most retailers I deal with take stuff back, send you another & then they deal with the manufacturer themselves. That seems to be missing here.
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04-19-2019, 06:04 PM | #36 | |
Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017
Location: Bluffton, SC
Posts: 303
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Quote:
When I finally had a chance to install it, I was past the exchange and return period with the vendor. So I reached out to SW directly because in the end it should have been handled as a defect or warranty issue. And I figured going right to the manufacturer would expedite the process. So after going back and forth with SW for weeks and going nowhere I reached out to the reseller and asked doe their help. I didn't ask them to call SW, I figured they would have a connection to help resolve. Apparently SW treated them extremely poorly and they were even shocked at how they were spoken to by SW. SW would not help them either so how am I supposed to force that?? |
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04-20-2019, 06:36 AM | #37 |
Drives: Wild Cherry LT1 Join Date: Dec 2016
Location: Massachusetts
Posts: 1,923
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Based on your review / treatment you received, I’LL NEVER TAKE A CHANCE AND BUY A STAINLESS WORKS EXHAUST.
Feel free to send stainless works a nice screen shot. |
04-20-2019, 01:58 PM | #38 |
Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017
Location: Bluffton, SC
Posts: 303
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04-20-2019, 02:05 PM | #39 |
Drives: 2016 Camaro 1LT Join Date: Jan 2016
Location: California
Posts: 3,491
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500 dollar mrt cat back fits fine.
It isn't about how much you spend. Some companies just phone it in. |
04-20-2019, 06:04 PM | #40 | |
Drives: 2016 Summit White Camaro SS (2SS) Join Date: Oct 2016
Location: Nebraska
Posts: 169
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Quote:
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04-20-2019, 07:17 PM | #41 | |
Drives: 2017 Camaro FIFTY 2SS Join Date: Jan 2017
Location: Bluffton, SC
Posts: 303
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Quote:
Then they asked me to take measurements of each piece and compare the length to pictures they sent me of each piece next to a tape measure. The problem is the pics they wanted me to use to confirm the length of each piece didn't clearly show the length because it was a picture from 6ft off the floor with a tape measure next to the piece. When I told them that and asked them to just send me the length of each part I got nothing from them. I should not have to beg and pull teeth for this. They create the system and fabricate the parts and they don't even know the dimensions of the parts??? So in your opinion what should I have done here???? |
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04-20-2019, 07:35 PM | #42 | |
Drives: 2016 Summit White Camaro SS (2SS) Join Date: Oct 2016
Location: Nebraska
Posts: 169
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Quote:
By not doing what they asked of you, I could see them not being helpful after that point. Assuming they're not getting complaints from anyone else, the problem is likely unique to you whether you're messing something up or they gave you a bad pipe. Since it's probably a unique problem, then it's incumbent on you to show them what went wrong in a way that satisfies their need for information (Is this guy just dumb or did we screw up a part?). If SW was so bad, these forums would be crawling with complaints rather than having just one guy complain. Were I you, I'd get the car on a lift and give them what they want. I'd say, sorry, should have done this at first, but here's the info you wanted. If the screw up is on your part, they'll politely tell you. If it's on their part, they'll get you the right part and likely pay for a professional install to make up for your frustration if you ask politely. |
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