Dash Cut Warranty Issue

Billabongi · 10-18-2016, 12:31 PM

I picked up my 50th Camaro back in early September and drove 3.5 hours to pick it up and drive it home. I had focused on issues on the outside of the car and missed a cut in the passenger side of the dash until i got home. I immediately let my salesman know and it seemed like no big deal so I decided to just have it addressed on my 1st visit to my dealership at home. Long story short, that was today and I'm now being told I'm SOL by my local dealer and GM will not warranty it as it's a cut and was not reported within 24 hours of delivery. Though I reported it well within that time to my selling dealer and even put it in my GM survey. At no point was I told this has to be fixed immediately by the selling dealer or it would not be warrantied.

Does anyone have any contacts I can speak with at GM or Chevrolet in regards to getting this resolved? I'd prefer not to go back to my selling dealer as they are 3.5 hours away, did some shady stuff during delivery and my survey for them was not kind.

MiamiBlueCamaro · 10-18-2016, 12:54 PM

Here, from the manual:

nbryant · 10-18-2016, 03:34 PM

Important question. What did you do to document the conversation? If nothing you can complain and they may bend and offer resolution but without anything they can just as easily stick to their position.

Billabongi · 10-18-2016, 07:51 PM

Quote:

Originally Posted by nbryant

Important question. What did you do to document the conversation? If nothing you can complain and they may bend and offer resolution but without anything they can just as easily stick to their position.

Yeah that's the tricky part, I talked to the salesman on the phone which is gonna hurt me. I did put it in the gm survey which is shortly after the car was delivered but not sure they can reference that.

Guess I'll reach out to gm customer service and start there.

bodysnatcher · 03-14-2017, 04:27 PM

all the survey did was hurt the salesman compensation

Lashu74 · 03-14-2017, 07:57 PM

Unfortunately bud I think you hit the nail on the head when you said you were sol. I had major issues which I noticed when I got home and i contacted the selling dealer 5 hours away, I even recorded the conversation. GM did absolutely nothing to help me and it basically came down to it was my fault, I took delivery of the car and could have backed out at any time. I went through bbb and attorney general and even contacted a lawyer which cost me too much in the end I had to suck it up and chalk it up as a lesson learned. It's really unfortunate that we spend this kind of money for a new car and we end up with issues like yours with no line of recourse. Good luck bud I think the sooner you just learn to live with it the sooner you'll be able to forget about it and just focus on enjoying it. Easier said then done trust me.

10-18-2016, 12:31 PM	#1
Billabongi Drives: '17 SS 50th Camaro Join Date: Apr 2012 Location: Tampa, Florida Posts: 921	Dash Cut Warranty Issue I picked up my 50th Camaro back in early September and drove 3.5 hours to pick it up and drive it home. I had focused on issues on the outside of the car and missed a cut in the passenger side of the dash until i got home. I immediately let my salesman know and it seemed like no big deal so I decided to just have it addressed on my 1st visit to my dealership at home. Long story short, that was today and I'm now being told I'm SOL by my local dealer and GM will not warranty it as it's a cut and was not reported within 24 hours of delivery. Though I reported it well within that time to my selling dealer and even put it in my GM survey. At no point was I told this has to be fixed immediately by the selling dealer or it would not be warrantied. Does anyone have any contacts I can speak with at GM or Chevrolet in regards to getting this resolved? I'd prefer not to go back to my selling dealer as they are 3.5 hours away, did some shady stuff during delivery and my survey for them was not kind. __________________ 2017 50th Anniversary 2LT\RS - #1583 SOLD 2017 50th Anniversary 2SS - #3410

10-18-2016, 12:54 PM	#2
MiamiBlueCamaro Drives: Gen 6 Camaro RS Join Date: Dec 2015 Location: Miami FL Posts: 1,725	Here, from the manual: Attached Images

10-18-2016, 03:34 PM	#3
nbryant Drives: 2016 2SS Red Hot Join Date: May 2016 Location: Southern Maryland Posts: 627	Important question. What did you do to document the conversation? If nothing you can complain and they may bend and offer resolution but without anything they can just as easily stick to their position. __________________ 2SS, A8, NPP, Nav, Sun Roof, Bose Audio, MM Catch Can, RPI chin splitter

03-14-2017, 04:27 PM	#5
bodysnatcher Bodysnatcher Drives: 2017 Black RS Join Date: Oct 2016 Location: Lake Charles, LA Posts: 71	all the survey did was hurt the salesman compensation

03-14-2017, 07:57 PM	#6
Lashu74 Lashu74 Drives: 2017 ZL1 Join Date: Dec 2014 Location: PA Posts: 213	Unfortunately bud I think you hit the nail on the head when you said you were sol. I had major issues which I noticed when I got home and i contacted the selling dealer 5 hours away, I even recorded the conversation. GM did absolutely nothing to help me and it basically came down to it was my fault, I took delivery of the car and could have backed out at any time. I went through bbb and attorney general and even contacted a lawyer which cost me too much in the end I had to suck it up and chalk it up as a lesson learned. It's really unfortunate that we spend this kind of money for a new car and we end up with issues like yours with no line of recourse. Good luck bud I think the sooner you just learn to live with it the sooner you'll be able to forget about it and just focus on enjoying it. Easier said then done trust me.

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