07-27-2017, 05:48 PM | #1 |
Drives: 2017 SS/1LE Join Date: Apr 2016
Location: Los Angeles, CA
Posts: 160
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DO NOT SPILL ANY LIQUIDS IN THE TRUNK
Bought a large laundry detergent from Costco and somehow it ended up spilling in the trunk (container is not broken or leaking, still some left in it). Liquid got to the fuse block and possibly the battery sitting under the trunk mat with no protection (at least my 2012 SS had a liner to protect, not the 6th gen)
Dealer telling me fuse block required is in back order and can't give me a time frame of when I will get my car back. Already been a week the car is at the delaer. What can I do to get another Camaro as a loaner?
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07-27-2017, 05:56 PM | #2 |
#becauseracecar
Drives: 2016 SS Sedan, 2016 Camaro SS Join Date: May 2015
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Well, if you have rental coverage under your insurance policy you can turn this in as a comprehensive claim if the damage is over your deductible. We see this occasionally, usually with bleach though.
The dealer likely won't give you a loaner since it is not a warranty situation. |
07-27-2017, 06:04 PM | #3 |
Drives: 2017 SS/1LE Join Date: Apr 2016
Location: Los Angeles, CA
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Might be a stupid question but can I convince GM to make the dealer use the part from one of the cars in the lot.
I mean I understand warranty doesn't cover it and I'll have to pay out of pocket to fix but I don't see why I should be paying for a car that I can't use because the part is not available
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07-27-2017, 06:07 PM | #4 | |
#becauseracecar
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Quote:
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07-27-2017, 06:09 PM | #5 |
Drives: 2017 SS/1LE Join Date: Apr 2016
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Thanks for your help man
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07-27-2017, 06:17 PM | #6 |
#becauseracecar
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07-27-2017, 06:21 PM | #7 | |
Retired from Car mfrs....
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Quote:
If the parts do not become avail within a reasonable amt of time (15-20 days), the service mgr can get GM to get you a loaner or if it goes longer, they can authorize a lease payment or two. |
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07-27-2017, 06:28 PM | #8 | |
ummmm
Drives: 2016 2SS M6 Nightfall w/Blk Wheels Join Date: Jul 2016
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Quote:
but in this case (damage repair) I don't see why dealer/GM would be obligated to do anything beyond trying to get the part as soon as possible. |
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07-27-2017, 06:34 PM | #9 |
Blessed ❤️
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They are not obligated. However, perfect opportunity to win a customer for life. Going above and beyond our obligations is always a good thing. People just don't expect that.
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07-27-2017, 06:51 PM | #10 | |
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Quote:
This is a major design issue from GM not protecting the electronics in the trunk which is where people spill all kinds of liquids from water to bleach
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07-27-2017, 06:57 PM | #11 | |
Retired from Car mfrs....
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Did that very job for 3 diff car mfr's in my career, and I wrote lots of checks when parts were not avail, in and out of warranty. |
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07-27-2017, 07:07 PM | #12 | |
Blessed ❤️
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Quote:
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07-28-2017, 01:24 PM | #13 |
Drives: Stock '17 2SS M6 50th - DD '99 F150 Join Date: Mar 2017
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I know the horse is already out of the barn on this one, but my first investment with every car that I've gotten is one of those plastic trunk organizers. All of the liquids from the store (milk, soda, cleaners, etc) go in there - got mine at the "container store". Maybe it will help others.
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07-28-2017, 06:48 PM | #14 | |
Drives: 2017 SS/1LE Join Date: Apr 2016
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Quote:
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