[JANNETTYRACING]

Easy! Easy! Guys, you get more with sugar than you do with spice, my patience has paid off.

I can't thank GM enough for the effort they have put forth in resolving my issue.

Admittedly there was a point were I was about to blow my top but they stepped up, met me at the dealer and rode in the car with me and verified my complaint.

The dealer and engineer worked tirelessly on Tuesday and found the problem.

In my 40+ years of experience I would not have believed it but I drove the car myself for the final say.

Granted they turned over every stone, and this was not an easy find, but in the end it turned out to be Tires.

They pulled a car from the lot and swapped over all 4 wheels and tires and the car goes straight on acceleration, reinstalled my tires and it pulls again although not as bad due to some of the other things that were calibrated.

Thank you GM, my confidence has been restored and I can't wait to get the new tires on and get to the track and start using this car.

Ted.

[2K16SummitSS]

So was it tread separation, causing it to walk at higher speeds? Makes sense, but with you able to repeat the same scenario exactly over and over predictably, I could understand why the diff would stick in your mind.

Glad to see you get this resolved, hope to see you get it on the track soon

[Nick S]

Originally Posted by JANNETTYRACING

Easy! Easy! Guys, you get more with sugar than you do with spice, my patience has paid off.

I can't thank GM enough for the effort they have put forth in resolving my issue.

Admittedly there was a point were I was about to blow my top but they stepped up, met me at the dealer and rode in the car with me and verified my complaint.

The dealer and engineer worked tirelessly on Tuesday and found the problem.

In my 40+ years of experience I would not have believed it but I drove the car myself for the final say.

Granted they turned over every stone, and this was not an easy find, but in the end it turned out to be Tires.

They pulled a car from the lot and swapped over all 4 wheels and tires and the car goes straight on acceleration, reinstalled my tires and it pulls again although not as bad due to some of the other things that were calibrated.

Thank you GM, my confidence has been restored and I can't wait to get the new tires on and get to the track and start using this car.

Ted.

So they had another ZL1 1LE on the lot to swap with? Or did they swap regular ZL1 wheels and tires onto the car? Just wondering if it was an exact replacement or just a similar replacement?

Did they explain what about the tires was causing the issue then?

Glad they seem to have found the solution for you but it really sucks that it took this long to find the answer.

Thanks for the update Ted.

[Mr. Wyndham]

I'll have to keep an eye on the new sets of tires I get for this thing!!!!!!

[Can'tHave2MuchHP]

Awesome Ted. Glad to hear you’ll have a proper driving Camaro.

But I thought you tried tires already?

[ZL1 1LE]

Thanks for keeping us in the loop Ted.

[DrkPhx]

That's exceptional Service. Kudos to GM for stepping up like that. Not surprised to hear it's crappy GY tires.

[BMWM.D.]

Didn’t you swap the tires side to side? I sure would have thought that would cause a change in the pull if it indeed was a tire issue.

I would like to see how those tires test on a Hunter Road Force balancer. They can detect weird problems like that sometimes.

[Akura]

Awesome!

[bobby35ny]

Originally Posted by DrkPhx

That's exceptional Service. Kudos to GM for stepping up like that. Not surprised to hear it's crappy GY tires.

"Exceptional Service" Are you for real? It took them a MONTH to figure out.
Car was a day old when he told them there was a problem.
Exceptional Service would have been a brand new car within 48hrs of the complaint. Its not a 19k Sonic. its a 70k car.
-Bobby

[itsadryheat79]

So brand new F1R3 tires and alignment on a new car was ultimately your fix?

After almost 1,400 miles on My ZL1 1LE I put on a different set of tires (Michelin Pilot Super Sports) and yes it does still happen.
I now have over 12K miles and honestly I enjoyed learning to deal with it.

Street Smarts summery:
The problem seemed to get better but I think more because the MPSS have a better street friendly tread and the tire does not need to be heated up to perform like the OEM Goodyear F1R3s do. I have two sets of rims and its almost time for a new set of daily tires.

[Mr. Wyndham]

Originally Posted by bobby35ny

"Exceptional Service" Are you for real? It took them a MONTH to figure out.
Car was a day old when he told them there was a problem.
Exceptional Service would have been a brand new car within 48hrs of the complaint. Its not a 19k Sonic. its a 70k car.
-Bobby

And the Sonic owners say they've got a 25k Sonic, not a 15k Spark. And the Corvette drivers say they have a 120k Corvette, not a 30k Camaro. And the Ferrari drivers say they've got a 250k Ferrari, not a 100k Corvette...it's all perspective. At the end of the day, they're all rolling buckets of moving parts.

In hindsight, this was a simple fix...but they did not know exactly what the problem was going into this. Then mix in a bunch of miscommunication, a little bit of suspicion, and a delay to account for scheduling conflicts...but like Ted said, you get more with sugar than spice. I'm impressed with how Ted handled himself given the time period, and how the GM reps chose to dig deeper after the dealer closed the case rather than write him off.

At the end of the day it's fixed...problem solved...and you can bet your 70k car that the Camaro Team is bringing this right to Goodyear, saying "This is our premium product, what's going on?"

[DrkPhx]

Originally Posted by bobby35ny

"Exceptional Service" Are you for real? It took them a MONTH to figure out.
Car was a day old when he told them there was a problem.
Exceptional Service would have been a brand new car within 48hrs of the complaint. Its not a 19k Sonic. its a 70k car.
-Bobby

Feel entitled do you? It did seem to take forever but they took the time to actually resolve the issue which is more than some OEM's and certainly dealers would have done.

[bobby35ny]

Originally Posted by DrkPhx

Feel entitled do you? It did seem to take forever but they took the time to actually resolve the issue which is more than some OEM's and certainly dealers would have done.

When I take a 70k car home and 4 hours later there is a problem that takes a month to fix, damn right I'm entitled. If the problem happened after a few months owning the car, I get it, things take time...….. Didn't know the bar was set so low. sheesh.